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Instagram Customer Service Issues

Archive 288

The following are issues that customers reported to GetHuman about Instagram customer service, archive #288. It includes a selection of 20 issue(s) reported December 14, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
My account @elementalistluxx was hacked. The hacker changed the phone number and email address, deleted all my posts, and altered the profile description. It occurred over a week ago, and I am eager to regain access to my account. Additional information: Location: Germany The hacker's likely location: United States Previous email address associated with the account: [redacted] Previous phone number linked to the account: +49 [redacted] Date of birth: September 9, [redacted] I am willing to provide more details if needed.
Reported by GetHuman6912803 on Tuesday, December 14, 2021 10:16 PM
My Instagram account was hacked around an hour ago. I was using it to chat with a friend when suddenly I got logged out. The password, email, and phone number were all changed rapidly. I'm baffled as they needed my password to get in. The login shows it was someone in Dallas, Texas using an iPhone. I'd appreciate help in recovering my account. I can provide photos of myself to prove ownership.
Reported by GetHuman6913011 on Tuesday, December 14, 2021 11:25 PM
Hello Instagram Team, I uninstalled my Instagram app on November 28, [redacted], due to issues with my mobile device. The next day, when I tried to log in to my account using Chrome or another mobile app, I was unable to access my account. I keep receiving an error or "User Not Found" message. This account is significant to me, so I am seeking your support in resolving this issue promptly. I have attached some screenshots for your reference. My Instagram username is swapnilharle09. Thank you, Swapnil Anandrao Harle
Reported by GetHuman-harlesw on Wednesday, December 15, 2021 3:02 AM
I can no longer access the phone number [redacted]6 that was linked to my account. The email address I signed up with is no longer active. I deactivated my account, p.o.w666_hostage, due to probation issues that are now resolved. I would like to reactivate my account using the email provided.
Reported by GetHuman6913817 on Wednesday, December 15, 2021 6:10 AM
Hello, my name is Al Moore, my Instagram handle is alejandromoore71, and I am experiencing an issue with sending messages in my inbox chats to my fans. When I tried to send a message to @LBMemeChildSociety, after clicking on the send button, nothing happened. The feature was working earlier today when it was still dark outside. I would appreciate it if someone could address the functionality of the send button on Instagram inbox chats by tomorrow morning at 9:00 am, or by noontime at 12:00 pm, on Wednesday, December 15th, [redacted]. For any inquiries, you can reach me at my email, [redacted] The problem persists despite repeated attempts to send a message to @LBMemeChildSociety. This issue is new to me, and I hope it can be resolved promptly. Today's date is Wednesday, December 15th, [redacted]. I am looking forward to having this matter fixed on time. Thank you for your attention to this matter. Best regards, Al Moore (alejandromoore71).
Reported by GetHuman6348299 on Wednesday, December 15, 2021 7:31 AM
Dear Sir or Madam, My name is Andreas Slowig, and I am the principal of Christian-Wolff-Gymnasium in Halle. Several teachers have asked me to report the c_w_g halle memes profile, where the privacy of our school's teachers is unlawfully violated by posting insulting comments about them. Therefore, I kindly request the removal of this profile. Thank you for your efforts! Kind regards Andreas Slowig Principal Christian-Wolff-Gymnasium Kastanienallee 2 [redacted] Halle (Saale) [redacted][redacted]
Reported by GetHuman-leitung on Wednesday, December 15, 2021 8:43 AM
I need to report an account that is currently inactive and not using their Instagram account. We have a legal business name, Deals.Marketing, that we want to use, but this account is currently holding onto that username. They have no followers, are not following any accounts, and have not posted anything. We have settled for using deals.kwt, but we prefer to have our legal name, Deals.Marketing, instead.
Reported by GetHuman-dealskw on Wednesday, December 15, 2021 8:46 AM
Hello, I recently purchased a new phone because my old one broke. I am unable to access my account as I have forgotten my login and password. The phone number linked to my account, which was under the username "ilyazotin", was lost over a year ago. I have no way to access my account now. Please send me a link to recover my account to my new number [redacted]2. I can provide my passport details, a photo from the account, or anything else necessary to verify my identity. Thank you in advance.
Reported by GetHuman-ilazotin on Wednesday, December 15, 2021 10:22 AM
Hello, For over a month now, my Instagram account, anotherworldapart, has been blocked or deactivated. I received a message from the Instagram app saying "network issue," and since then, I have been unable to access it. The message displayed is "user not found." I have not received any emails stating that my account was hacked, deleted, or blocked. On this account, I had many stories of my dogs and photos that were particularly important to me. Could you please assist me in recovering my account? Thank you in advance, Best regards
Reported by GetHuman6914224 on Wednesday, December 15, 2021 10:59 AM
Hello! Yesterday, I used a follower tracking app from the App Store and signed in with my Instagram account. After this, I got logged out of Instagram and have been unable to log back in. Every time I try, it leads me to a blank page. On another device, it prompts me for two-step verification, but I never receive the code via text. I've tried reaching out via email to no avail. I'm unable to locate my account when searching for it. My username was "manualeecs."
Reported by GetHuman-manualx on Wednesday, December 15, 2021 12:04 PM
I received a direct message from someone pretending to be a friend, asking for help with verifying their account. They requested my number and as a result, my account got hacked. I'm a student athlete with crucial information on my page. I need assistance in recovering my account. I conducted a video verification yesterday, but today I received an email stating it couldn't be verified. Despite this, my account clearly represents me, and I even sent a live video yesterday for verification.
Reported by GetHuman-irvinbri on Wednesday, December 15, 2021 1:25 PM
My mom's friend sent me a link that I thought was for me since we are close. I clicked on it, and now both of my linked accounts have been hacked. The hackers changed all my details, including my email and phone number. I tried to reset my password, but I can't access my accounts. I reached out to my mom's friend on Facebook, and she told me she was hacked last week. She's been reporting it, but the hacking is ongoing. Now, my accounts are hacked, and they are posting things without my control.
Reported by GetHuman-courtjon on Wednesday, December 15, 2021 1:57 PM
A few weeks ago, my account was compromised after I unknowingly shared my credentials with a third-party app. I quickly changed my password but did not write it down, assuming I would remember. Unfortunately, my account was compromised again recently, and I couldn't log in as I couldn't recall the password. The email associated with my Instagram account is no longer accessible, making it difficult to receive any login links. Despite trying various methods, such as using my phone number and attempting to recover my email, I have been unsuccessful. My Instagram username is @razvwi, and the email linked to the account was [redacted], which I can no longer access. I have tried everything I could think of but haven't been able to regain access. I am considering reaching out to Instagram support to prove my ownership of the account by providing details like previous passwords.
Reported by GetHuman-bootlesu on Wednesday, December 15, 2021 2:33 PM
Hi, I appreciate you taking the time to read my message. My Instagram account, which I've had for 5 years, holds numerous precious memories of my son's journey from the NICU to his recent 5th birthday celebration in Bora Bora. Unfortunately, I lost my phone, and my account is the only place where I can revisit those moments. From his first plane ride to the spiderman cake, beach adventures, and even his first massage, these memories are irreplaceable. I also use Instagram to stay in touch with distant relatives and have lost contact information. Please help me recover my account as it holds significant value with memories of not just my son but also of my late mother. These photos are invaluable to me, and losing them has been distressing. I promise to comply with all rules going forward. Thank you for your understanding and have a great night.
Reported by GetHuman6914915 on Wednesday, December 15, 2021 3:15 PM
Username: Summerdollz Email: [redacted] Hello, I appreciate you taking the time to read my message. I've had my Instagram account for 5 years, filled with countless memories of my son since his birth. Recently, I lost my phone, and along with it, all the pictures and videos of our special moments, including his first plane ride and birthday celebration in Bora Bora. My Instagram is the only place where I have these irreplaceable memories saved, and it's heartbreaking to potentially lose them. Please, I am pleading for help to recover my account. These photos are not just images; they are precious memories I hold dear to my heart. I promise to uphold all the rules and regulations strictly if given another chance. Your assistance in restoring my Instagram would mean everything to me. Thank you for your consideration. Have a blessed day.
Reported by GetHuman6914915 on Wednesday, December 15, 2021 3:16 PM
Hello, my name is Armend Berisha. I used to have an account named "bra__atmend," but unfortunately, I lost access to the email associated with it and forgot the password. I would like to recover the account as I have some childhood pictures with my cousin there. I am desperate and sad about this situation. I have proof that the account belongs to me. Please, reply to me and help me with this. Thank you. Regards, AR
Reported by GetHuman-armenf on Wednesday, December 15, 2021 3:17 PM
Username: Summerdollz Email: [redacted] Hello, I appreciate you taking the time to read my message. My Instagram account has been a significant part of my life for the past five years, filled with precious memories of my son from his birth until now. Recently, I lost my phone during a vacation to Bora Bora, where I shared special moments of his 5th birthday celebration. These memories exist solely on my Instagram, making it crucial for me to recover my account. Losing access to my Instagram means losing irreplaceable photos and videos of my son's milestones. It serves as a unique archive for our family moments, including memories of my late mother. I am deeply saddened by this loss and am pleading for assistance to restore my account. These memories are not just images but cherished moments that I hold dear to my heart and serve as a way to relive the past. I am committed to following the rules diligently if given the opportunity to regain access to my account. Please consider my situation and help me recover my Instagram account. Your support in this matter would mean the world to me. Thank you for your time and understanding. Have a blessed day.
Reported by GetHuman6914915 on Wednesday, December 15, 2021 3:18 PM
Username: Summerdollz Hello, and thank you for reading my message. I've had my Instagram account for 5 years and it holds many precious memories of me and my son, from his birth to our recent vacation in Bora Bora for his 5th birthday. Unfortunately, I lost my phone and my only copies of those special moments are on my Instagram. I rely on Instagram for pictures of my son in the NICU, his first plane ride, the beach, and more happy times. It is also my only contact with some relatives. Losing access has left me feeling devastated. I hope to retrieve my account to preserve these irreplaceable memories. I promise to comply with all guidelines and only spread positivity. Please consider giving me another chance. Thank you for your time.
Reported by GetHuman6914915 on Wednesday, December 15, 2021 3:20 PM
Username: Summerdollz Hello, I appreciate you taking the time to read my message. My Instagram account is a precious collection of memories with my son over the past 5 years. It contains photos from his time in the NICU after birth, his recent 5th birthday celebration in Bora Bora, and many other special moments. Unfortunately, I lost my phone which had all these memories, leaving Instagram as the only place where I can access this valuable content. It's not just about the pictures for my son; these photos help me relive cherished moments and memories with my loved ones too. I kindly request assistance in recovering my account as it means a lot to me. Thank you for your understanding and support. Have a wonderful night.
Reported by GetHuman6914915 on Wednesday, December 15, 2021 3:22 PM
I deactivated my Instagram temporarily. When I tried to log back in, I made a few mistakes which caused me to be blocked for 24-48 hours. It's been 72 hours now and I still can't access my account. Having my Instagram back is crucial, especially for work as I am an actor. Please assist me in resolving this issue. My Instagram username is aris__t__.
Reported by GetHuman-aristahi on Wednesday, December 15, 2021 3:25 PM

Help me with my Instagram issue

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