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Instagram Customer Service Issues

Archive 292

The following are issues that customers reported to GetHuman about Instagram customer service, archive #292. It includes a selection of 20 issue(s) reported December 18, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
My cousin requested my Cash App and phone number, then asked me to click on a link, which led to my account getting hacked. Later, I discovered that my cousin had also been hacked previously. The hacker altered the email and username linked to my account, and I'm seeking ways to recover it. The username was initially "brett.spencerr," but it was modified to "_bretter22spwncer1231." The phone number associated with the account was originally [redacted].
Reported by GetHuman6927501 on Saturday, December 18, 2021 6:37 PM
My Instagram account has been disabled without any warning, claiming I violated their terms for expressing my opinion on a rap fan page. It has been over a month and a half, and I have not received any response from Instagram. I believe a random bot might have mistakenly deleted my account. I'm seeking assistance from Instagram support but have not heard back from the team. My username is @real.dre.31 and my name is Deandre Ford.
Reported by GetHuman6927624 on Saturday, December 18, 2021 7:08 PM
My Instagram account has been hacked, and the hackers changed my phone number and email. When I tried to use the security email from Instagram to revert the changes, the link leads me to a page saying it's unavailable. I have screenshots showing the changes made, including my username @isismasoud, the previous email [redacted], and the old phone number [redacted]. Despite following the support steps, I could not regain access to my account. I am disappointed since I rely on this account for networking on casting commercials and creative projects. Please advise on any additional information needed to verify my ownership and help me regain access. Thank you.
Reported by GetHuman-isismas on Saturday, December 18, 2021 7:44 PM
I'm having trouble accessing my Instagram account. Someone has changed the email associated with my profile, preventing me from recovering my account. Despite attempting various methods, like the selfie video/picture verification, the app shuts down each time I complete this step. It seems the hacker may have installed something that causes the app to close whenever I try to regain access. I'm at a loss for what to do next.
Reported by GetHuman6928049 on Saturday, December 18, 2021 9:08 PM
I received a suspicious message from a close friend on Thursday, December 16th, between 1:30-2:00 pm, informing me about being hacked. Believing it was my friend, I followed the message. Consequently, I was logged out of my account, and I received an email from Instagram stating that my email and phone number were changed without my authorization. As a result, I am unable to access my account as the hacker altered my password, email, and phone number.
Reported by GetHuman-karsenk on Sunday, December 19, 2021 12:40 AM
Hello, my name is Cristal. I am having trouble accessing my two accounts, @spooky2meth and @soriano.alison.cristal, after breaking my phone recently. Despite trying to reset my passwords using both my cell phone number and email address, I am not receiving the SMS link needed to reset my password. I have important business transactions that I need to attend to, so I would be grateful for any assistance you can provide. Please reach out to me at @[redacted] or [redacted] with information on how to regain access to my accounts. Thank you for your time and help.
Reported by GetHuman6928663 on Sunday, December 19, 2021 1:28 AM
My account was hacked by someone, and they have altered my personal information, preventing me from accessing it. They have been posting photos on my story and feed, as well as sending disturbing messages to my followers. I have attempted various methods to regain access but have been unsuccessful. I am frightened and embarrassed by the content being shared. Could you please assist me in deleting or disabling my account to stop this individual?
Reported by GetHuman-ellamcbr on Sunday, December 19, 2021 4:33 AM
On December 18 at 9 a.m., I experienced a phishing attack on my Instagram account. Initially, I ignored it, assuming it was just a bug. However, later that evening, I received an email indicating that someone had logged in from a OnePlus A6000 device in Surat. In an attempt to secure my account, I clicked on a link to change my password to "rutik@patel". Unfortunately, this resulted in my account being hacked. I am devastated and in desperate need of assistance to recover my account with the username ll_rutika_patel_ll. Please help.
Reported by GetHuman6929059 on Sunday, December 19, 2021 5:48 AM
Hello, I need help retrieving my Instagram account. My username was "oxsanxo," but it has been changed to "_sanxo_775" by the hacker who also altered my email and password. The email associated with my account was switched from "[redacted]" to "[redacted]" or something similar. I have attempted to regain control of my account several times without success, going in circles. Although I don't have any photos on my account, it's important for me to recover it. Kindly assist me. Thank you, Sangeetha T Chetty
Reported by GetHuman6929287 on Sunday, December 19, 2021 8:45 AM
I haven't used my account for several days due to losing my device. Although I have the email and remember the password, upon trying to login, it indicates a violation of rules. I followed the appeal process, and it shows my account is active, but I still cannot access it. Please assist me as this is my personal photography account under the name charranonthego.
Reported by GetHuman-charrano on Sunday, December 19, 2021 9:51 AM
Good morning. I apologize for any inconvenience, but I would like to report a issue that needs to be resolved promptly. I'm reaching out from my new Instagram page since I can't access my main account. My Facebook account (Maria Kadykalo) has been permanently blocked, and I am unsure of the exact reason. I suspect it might be related to ads I posted as a target specialist. These ads didn't run on my personal account (_mia_ka), which has also been blocked. I have always complied with community guidelines and would like to request the reinstatement of my account, as it contains crucial information for my modeling career. The advertisements were never displayed on my Instagram, and I believe my account was unfairly blocked due to my affiliation with Facebook, where I might have unintentionally breached rules while managing ads for a friend. Your assistance in resolving this matter would be greatly appreciated. Thank you in advance.
Reported by GetHuman6929395 on Sunday, December 19, 2021 10:10 AM
Hello Instagram, my Instagram account with the username "itme_renuka_choudhary_2002" got a message from an account "sofiaroy_1" offering to advertise using my account. They asked me to add an email "[redacted]" for the ad, then sent a code to input. After entering the code, they removed my account from my phone and even unlinked it from Facebook. They changed the email, phone number, and username, demanding ₹[redacted] for me to regain access. I sought help from Instagram's help center but to no avail. My account has over [redacted] photos, videos, and reels, and I fear it might be misused. I need your help to recover my account. I can provide proof, including my Aadhar card if needed.
Reported by GetHuman6929436 on Sunday, December 19, 2021 10:41 AM
I have reported that my instagram account lloyd_euclides has been hacked. The person changed the password and the address. Despite my attempts to recover it using my phone number, I have not been successful. The email associated with the account [redacted] has also been compromised. I am seeking a way to regain access to my account and photos, as the hacker is contacting my contacts for information and money. Urgent action is needed. Please contact me at [redacted]. I have provided my identity document and can offer more information if necessary. Thank you.
Reported by GetHuman6929610 on Sunday, December 19, 2021 1:05 PM
I recently reported that my lloyd_euclides Instagram account has been hacked. The hacker changed the password and address. Despite my attempts to recover it using my phone number, I have been unsuccessful. The email associated with the account, [redacted], was also compromised. I urgently need help in regaining access to my account, which contains my personal photos. The hacker is now contacting my followers and asking for money. I am concerned and have attached my identity document for reference. Please reach out for further details. My new email contact is [redacted]
Reported by GetHuman6929610 on Sunday, December 19, 2021 1:08 PM
Recently, my Instagram account was hacked, and the hacker changed my email and password, making it impossible for me to access it. I fear the hacker is using my account for malicious purposes. Currently, the hacker is targeting my friends through my account, blackmailing them for money. I am reaching out to seek assistance in recovering my account before it causes further harm. My account username is @iyaya_loki. Your help in resolving this matter would be greatly appreciated. I have already tried all the solutions provided in the Instagram help center, but to no avail. I am now turning to you as my last resort for help.
Reported by GetHuman-iyayalok on Sunday, December 19, 2021 1:28 PM
Dear Instagram, I am unsure why my account has been disabled. I have always followed Instagram's rules and have many memories associated with my account. Please, could you reinstate my account? I promise to be more careful in the future to avoid any rule violations on Instagram. Username: vigneshs.vicky Email: [redacted]
Reported by GetHuman6929719 on Sunday, December 19, 2021 2:08 PM
Hello developers, I've been having an issue for a month now where stories on my Instagram won't load properly. Only one video loads, and then others won't load. I tried loading them individually, but it still doesn't work. Very few videos load. I pressed the "retry" button, but it didn't help. I uninstalled Instagram, then reinstalled it, but the update is not the problem. Please help me with what needs to be done or fix this issue! Thank you for your attention.
Reported by GetHuman6930687 on Sunday, December 19, 2021 8:05 PM
My Instagram account was hacked, and the hacker is now threatening me. They demand money to return my account, or they will sell it to someone else. I am pleading with them to give it back, but they insist on payment first. Unfortunately, they are hacking many accounts. I just want my account back. 😭😭😥😥
Reported by GetHuman6930935 on Sunday, December 19, 2021 9:30 PM
I am seeking assistance as my Facebook account has been hacked, and the email associated with it has been changed by the hacker to cotnereetwinamf@hotmail. The affected Facebook account belongs to GRAFFIX ANTHONY VALLES, not me. My account is linked to Instagram, and I can still post photos on Instagram that appear on Facebook. I am hopeful that Instagram can assist in recovering my hijacked Facebook account as I have been unsuccessful in submitting a report to Facebook due to the email change. The process requires sending the report to the hacker's email, which I cannot access to reset my password. Any help in this matter would be greatly appreciated. Thank you.
Reported by GetHuman-graffixv on Sunday, December 19, 2021 10:00 PM
Good evening, I hope you're well. Lately, I've been feeling really stressed and upset because my Instagram account was hacked by scammers. The username is babygirl.tara2. The hackers are posting about investments, changed my email, password, and enabled two-factor authentication, making it difficult for me to log back in. They are reaching out to my followers asking for money, causing a lot of distress. I've had this account for almost 5 years and there's personal information that could harm my reputation. I would be grateful for any assistance in recovering access to my account. Thank you.
Reported by GetHuman6931744 on Monday, December 20, 2021 5:08 AM

Help me with my Instagram issue

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