Instagram Customer Service Issues

Hello, I am Anshul Chauhan. Recently, someone hacked my Instagram account and I have been unable to access it. When attempting to reset my password, I was unable to verify the code sent to my number as the hacker had access to it. Additionally, the email address I used for my Instagram account has been changed to one created by the hacker. I fear that they may be sending inappropriate messages to my contacts. My actual email is [redacted] I have attached a screenshot showing the unauthorized email address linked to my account. This breach also prevents me from accessing my Facebook account, which is vital for my work. I urgently need assistance in resolving this issue. Thank you.

Hello, my account has mysteriously been disabled, and I suspect it's due to hacking. I received a message prompting me to confirm my identity to either restore or permanently delete the account. However, the email associated with the account is inaccessible as it was compromised months ago and subsequently deleted by Outlook. The email address linked to the account is no longer in my possession. The impacted Instagram account is under the username Louisagracee. Despite not having access to the compromised email, I'm willing to provide any necessary information to verify my identity. The account was also connected to my Facebook under the name Louisa Grace. This situation is distressing as I have valuable data tied to the account accumulated over many years. I'm eager to resolve this issue promptly to avoid losing all the content on the account. Thank you, Louisa

Dear Sir or Madam, I am writing to address the recent issue with my Instagram account. It was unexpectedly blocked due to what I believe was a misunderstanding. The story I uploaded multiple times appeared distorted, causing it to be flagged as spam, even though my intent was not malicious. Despite this, my account remains inactive, which is frustrating as I have always abided by Instagram's terms and conditions. Instagram's system seems to inaccurately detect device changes or unfamiliar logins, which is not the case here. This appears to be a technical glitch on Instagram's end rather than an issue with my devices. I kindly request the reactivation of my account as soon as possible. My email address is [redacted], and my username is laura.mari_a. I assure you that I have not knowingly breached any terms and would greatly appreciate your assistance in resolving this matter promptly. Thank you for your attention to this issue.

Hello, I have been a content creator on Facebook and Instagram for nearly 2 years. Lately, I've encountered some issues with my account that have been escalating over the past 2 months. These problems include: 1) My account being difficult to find in searches despite having a considerable following, 2) a significant drop in engagement and content views compared to other platforms, and 3) receiving a notification from Instagram about a Link sticker being disabled due to unintentionally violating Community Guidelines. I've tried reporting these issues numerous times without any resolution. Although I previously made mistakes by using "auto followers" and "auto likers" for quick growth (which I stopped in [redacted]), my current 20k+ followers are genuine. I've also used third-party apps to track unfollowers in the past, but I'm willing to refrain from using such tools in the future. My account is essential to me, and I depend on it for income. I've attached a screenshot and the URL of my account for your reference. I kindly request your assistance in addressing these issues and restoring my account's functionality. Thank you for your help.

I am seeking assistance with an account issue. Recently, I discovered that I am unable to sign in due to my account being locked. I assure you that I always adhere to the community guidelines and have not engaged in any violations. Unfortunately, I am unable to follow the usual steps to verify my identity as I have lost access to both my phone number and the email linked to my account. I had switched to a US phone number some years back, and the email associated with the account is no longer accessible as it was a school-provided email. I can now be reached at "[redacted]" and my current phone number is "+1 [redacted]". This account is of high importance to me as it holds cherished photos and memories from my schooling years. I am prepared to provide any necessary information for verification purposes.

Hello everyone, I have sent multiple emails regarding the hacking of my Instagram account but have not been able to reach you. My account was hacked around 4:15 p.m. 2 days ago, and I have lost access to my account and personal data. Today, the email address and phone number linked to my account have been changed, and I cannot log in to my Instagram account as the password has also been changed. When I try to reset my password, the email goes to an address that is not mine, and the phone number is also different. I am unable to regain access to my account. I no longer have access to my account, and the phone number linked to my account @soline_db was [redacted], and my email address is [redacted] Please assist me in recovering my account as the altered information does not belong to me, and I am unable to do anything. This breach is impacting my privacy and data, and my Instagram account is crucial to me as I work in communication. I truly hope you can assist me. Thank you for your valuable help. I am counting on your support. Sincerely, Soline D.

Hello everyone, I have been experiencing a hacking issue with my Instagram account and have been trying to inform you about it through several emails. My account was hacked around 4:15 pm, and I have completely lost access to my account and personal data. Today, the email address and phone number linked to my account have been changed, and I am unable to log in to my Instagram account since the password has also been altered. When I try to log in and click on "forgot password," an email goes to an address that is not mine, and the phone number is also not mine anymore. Therefore, I am unable to do anything to recover my account. As you can understand, I no longer have access to my account. My phone number linked to my account @soline_db was [redacted], and my email address, the one I am using to contact you, is [redacted]. Could you please assist me in regaining access to my account? Due to the altered information that does not belong to me, I am unable to take any action. I am facing a real intrusion into my privacy and data, and my Instagram account is very important to me as I work in communication. I sincerely hope that you will do everything possible to help me. Thank you for your valuable assistance. I am counting on you. Best regards, Soline DOUCET-BON

I am an Instagram user with the ID @somu_7065, created with the email [redacted] My Instagram account was hacked on 24-10-[redacted], and I'm unable to log in because the hacker changed my email, phone number, and password. Someone is using my account to post inappropriate content and harassing my friends. Despite reporting the issue to cybercrime authorities, no action has been taken. The hacker is demanding explicit photos and videos from me and is threatening to continue misusing my account. I have shared screenshots with the help center and request immediate assistance in either retrieving my account or permanently deleting @somu_7065 to prevent further misuse. I haven't received any password reset emails, and I am extremely dissatisfied with Instagram's handling of this situation.

Hello, I am experiencing issues with Instagram. This is my third account as my last two were disabled for alleged violations of terms I do not understand. Today, I received a notification that limited my actions, like liking pictures. I had to verify with my phone number, similar to what happened before, but then I was logged out and the account was disabled without explanation or proof. I believe someone may be falsely reporting me. I am a real user and willing to verify my identity. Please do not disable my current account @fareehasdiary, as I am certain I have not violated any terms. Kindly provide a response this time, as my previous accounts @farihasblog and @fareehasblog encountered the same issues.

My account, @leah_pantz, was hacked. The email and phone number preferences were changed, and now I am unable to access the account or change the preferences back. I have attempted to navigate through the Instagram menu without success. The menu does not align with what is described online. I seek assistance in recovering my account, verifying my identity, and regaining access to rectify the preferences and update my password. This account is integral to my business, and it is crucial that I regain control. Your help is greatly appreciated.

Hello, my name is Jamil J. My Instagram handle is @JamilJones4real_44, and I work as a model with 6k followers. Recently, a hacker compromised my friend's account and reached out to me pretending to offer $[redacted] through Cash App. They cautioned me not to click on a link they sent. Unfortunately, I complied, as they posed as my friend and even shared their phone number. Consequently, I got logged out of my main Instagram account and now can't recall the password. To recover my account @JamilJones4real_44, usually, I would opt for the "forgot password" option, which sends a link to my phone number ([redacted]). However, the hacker altered the phone number linked to my account and I didn't previously have an email attached. I'm seeking assistance to regain access to my account since it's vital for my work and connections. Additionally, the hacker is targeting others with the same malicious link, putting their accounts at risk. Your help in resolving this matter is greatly appreciated. Stay safe and have a great day.

I attempted to delete my Instagram account using the mobile browser as instructed on their website. However, I encountered an issue when trying to log in using either my username or email address. Everything appears to be correct, but the mobile web browser is not allowing me to access my account. This process works smoothly on the mobile app, but not when using the mobile web page. This situation is starting to become quite frustrating. Assistance would be greatly appreciated.

My account was accessed by someone without my permission. Despite changing my password, the unauthorized user still has control. They altered the email associated with my account without notifying me, making it impossible for me to log in. I'm reaching out to Instagram for help. My account name is Jaden._.m17, and I'm requesting that Instagram revert the email change and provide verification of the rightful account owner.

Dear Instagram Support Team, I recently encountered a situation where a mutual friend's story led me to believe I could receive $[redacted] by messaging him. After following their instructions, I was asked to change my email to [redacted], leading to my account being hijacked. The hacker altered my phone number and password, leaving me unable to access my account. I am feeling anxious and desperate to regain control of my account, especially since I use it to promote my crochet art merchandise to my followers. I also noticed that I did not receive a confirmation email regarding the email change. Any assistance in recovering my account would be greatly appreciated. Thank you, Aswin

Dear Instagram Support, I recently came across a mutual friend's story offering a chance to earn $[redacted] if I messaged them. Naively trusting the account, I followed instructions to change my email to [redacted] Unfortunately, this led to my account being compromised, with the hacker altering both my phone number and password. Feeling helpless, I urgently seek assistance in reclaiming access to my account. What perplexes me further is the absence of any email notification regarding the email change. My account serves as a platform to promote my crochet art endeavors, and losing it has been distressing. Your timely intervention to recover my account would be greatly appreciated. Best regards, Aswin

For the past two years, I've struggled to access my Instagram account. Every time I try to log in, I'm faced with the heartbreak of not being able to due to losing access to the email and phone number I used to register. After reaching out to Yahoo for support, they confirmed that the email is now inaccessible. It's disheartening because many of my cherished photos from years ago are only stored on my Instagram account, and I haven't been able to view them in years. Despite knowing my password correctly now, the platform continues to prompt me to verify my identity. I'm reaching out for assistance in resolving this issue so I can regain access to my account and precious memories.

Hello Instagram Team, I want to report that my account (Saint_p_einz) was hacked on Friday, 23.10.21, and the hacker changed the name to (Sai.nt_p_ei.n). They are using it for Bitcoin-related activities. My followers have contacted me about this. I have created a new account named (Saint_p_official) to stay connected. I am seeking help to recover my original account. I am from Germany. Please contact me at +49/[redacted] for any necessary information regarding this issue. Looking forward to hearing from you to resolve this matter. Thank you, Patrick, Richard Wüst 💯❤👐🏽🙏🏽

Hello, I’m reaching out for assistance regarding my Instagram account. I’m a student studying abroad, using Instagram to stay connected with loved ones. Unexpectedly, my account was deactivated while I was managing my followers. Could you please help me reactivate my account or provide guidance on the necessary steps? Having my account back is crucial for me to feel less isolated in a foreign country. My Instagram handle is @hafsaqx, email [redacted], and phone numbers are +[redacted]87 and +[redacted]28. Any help in resolving this issue and restoring my account access would be greatly appreciated. I’ve encountered difficulties using Instagram’s forms and contacting support with no success. Thank you for your attention to this matter. Best regards, Hafsa Q.

Good afternoon, I am Firangiz Murtuzayeva and I am reaching out to request the unblocking of my account @miss_firangiz on Instagram. Dear Instagram team, I am willing to provide any necessary documents and photos to prove that the account, phone number, email, and other details linked to it are indeed mine. This profile is significant to me as it represents my company. It contains about [redacted] posts, with over 15,[redacted] rubles invested in Facebook advertising. The content shared is valuable and contributes positively to the platform. I am prepared to provide the original personal photo featured on the profile and can verify the attached email address. After revisiting the Facebook and Instagram community guidelines, I acknowledge any inadvertent violations and sincerely apologize. I am committed to adhering to the rules more diligently moving forward.

We manage an Instagram account for our online high school newspaper run by students. Unfortunately, we are facing restrictions on the platform. Instagram is not allowing us to post with captions, follow accounts from our school, or share the link to our website. We have reached out to Instagram for clarification on why these actions are restricted but have not received a response. We are hoping to resolve these issues soon so we can continue to share our school newspaper and connect with relevant accounts.