© GetHuman Inc.

Instagram Customer Service Issues

Archive 266

The following are issues that customers reported to GetHuman about Instagram customer service, archive #266. It includes a selection of 20 issue(s) reported October 31, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
Hace casi 2 años que no puedo seguir a nadie en Instagram. He intentado solucionar el problema actualizando la app, probando en diferentes dispositivos, borrando la caché y verificando si mi cuenta está reportada, pero todo parece estar bien. A pesar de esto, cuando intento seguir a alguien, simplemente se queda en "cargando" y no se completa la acción.
Reported by GetHuman-ivan_b_s on Sunday, October 31, 2021 6:51 PM
I believe my Instagram account has been hacked and my personal information has been changed. This is worrying as I use Instagram to stay in touch with my family. I have tried resetting the password using my email, Facebook, and phone number, but I have not been successful due to the altered information. My username was Skittles_1026, and my phone number is [redacted]. It would mean a lot if someone could assist me in resolving this issue as I do not want to lose contact with my family, including my mom who is on my friends list. I hope for help in resetting my password soon.
Reported by GetHuman6762777 on Sunday, October 31, 2021 7:13 PM
I sought advice about investing in Bitcoin from someone who later hacked into both my bank account and Instagram. I can no longer access my account and have been informed that they are using it to promote their Bitcoin scheme. My username is _._tcuccia. My initial email is [redacted] The hacker has altered both my email and password.
Reported by GetHuman-tyloncuc on Sunday, October 31, 2021 7:14 PM
I've been struggling to log in to my account recently. It seems like I may have changed or mistyped my email. I have my phone on hand for verification purposes. I'm feeling quite lost at the moment and really want to regain access to my account. I'm not sure what steps to take next or how to resolve this issue. If there's any assistance you can offer, please reach out to me. I am willing to follow any instructions needed. Thank you.
Reported by GetHuman-eliyahud on Sunday, October 31, 2021 8:20 PM
My Instagram account, @mehru_around_the_world, is very important to me, but it was disabled when I tried to log in on my phone's browser. I have submitted appeals but have not received any helpful responses. I provided my photos, but no one has followed up. I am desperate to speak with a person who can assist me in escalating my case for a quick restoration of my account. This account is ten years old and holds sentimental value with many memories and important contacts that I have lost. I also used it for financial purposes, which is essential as I have a one-year-old daughter. I believe my recent travel activity may have triggered this issue as I was locked out right after posting. I truly have not violated any terms and am seeking help from Instagram or Facebook urgently. Please connect me with someone who can assist me; I am hopeful for a resolution. Thank you.
Reported by GetHuman6753094 on Sunday, October 31, 2021 8:33 PM
My Instagram account @real.dre.31 was disabled a month ago for allegedly violating community guidelines, which I am certain I did not. I have attempted to reach out to Instagram through emails and calls, but unfortunately, I have received no helpful responses, only automated bot voicemails. It is frustrating to see no progress in resolving this issue, and I am puzzled by the lack of support from the platform. I encounter an error message every time I log in, and I am desperate for a solution to this ongoing problem.
Reported by GetHuman6763015 on Sunday, October 31, 2021 9:15 PM
I have been logged out of my Instagram account unexpectedly. I suspect it might have been compromised as I am unable to log in with my password. I have attempted to reset it by entering my username for a password reset link. However, the link is being sent to a strange email address that I do not recognize. I have checked my spam folder but found no messages from [redacted] regarding any changes to my account. Additionally, when I try to log in using my correct email address, it says the account is not found. I am unsure how to regain access to my account or get in touch with Instagram for help.
Reported by GetHuman-rafijaff on Sunday, October 31, 2021 10:30 PM
I am an actress, and my name is Jamie Wayne. My Instagram page used to be under that name. Recently, I fell victim to a scam on Instagram by someone pretending to be the lotto winner Mike Weirsky. When I became aware of the scam, I blocked the person. However, I suspect that he is the one who then disabled my Instagram account. I am unsure of how he managed to do it, but now all my photos, connections with directors, and other actors have disappeared from my account.
Reported by GetHuman-follingp on Sunday, October 31, 2021 10:39 PM
My account was unexpectedly blocked. I have never violated any rules, and my personal account has been active for 8 years without any issues. I tried to report the block and submitted my photo with a code as requested, but it has been 2 months with no resolution. Currently, my profile has disappeared, and I am unable to post anything. If this is an error, I hope for better communication and the reinstatement of my account.
Reported by GetHuman-dvevst on Sunday, October 31, 2021 11:59 PM
Three of my primary Instagram accounts have been compromised by an individual on Facebook named Malaki Stewart. She is requesting $[redacted] in exchange for returning access to my accounts. The hacker is manipulating my email addresses and has gained entry to my key account (metahumangirl_lisa12), personal account (lisagoforth12), and an editing account named drummerboiaugust. It appears she may have utilized one phone number for all three accounts. I have unsuccessfully attempted to resolve this independently after being scammed into sending her money unknowingly. Malaki Stewart is not cooperative, is harassing my followers, and has altered my accounts' information. I am seeking advice on how to regain control of my accounts without triggering notifications to her email or other means.
Reported by GetHuman-lisawant on Monday, November 1, 2021 12:13 AM
On August 20, [redacted], I received a notification from Instagram that my video posted on May 28, [redacted], at 5:37 am was restored on my @poleznyi_ekibastuzets page. Subsequently, on September 21, [redacted], I received a notification dated December 31, [redacted], stating that the video was checked and re-posted, even though my Instagram account was created in [redacted]. Additionally, on July 14, I received a notification that a photo was deleted without reason and then restored on the same day. These actions negatively impacted my account's rating and visibility on Instagram. On September 21, my account @poleznyi_ekibastuzets was unexpectedly blocked on my Samsung 10 device with the error message "Your account is blocked." Despite multiple attempts to resolve the issue by providing identity documents and confirming my contact information, my access remains restricted. I have reached out to support, submitted appeals (application numbers: [redacted][redacted] and [redacted][redacted]), but have yet to regain access to my account with [redacted],[redacted] subscribers. I request the immediate restoration of my account's access, emphasizing that I have complied with Instagram's community guidelines since [redacted], and the account block was unintentional.
Reported by GetHuman6763534 on Monday, November 1, 2021 4:02 AM
Dear GetHuman Team, I need help with my disabled Instagram account. Since September 30th, I have been exchanging emails with no resolution yet. I have sent more than ten photos with the code, my username, and email as requested. I am still waiting for assistance. Your prompt help in resolving this issue would be greatly appreciated. Hello Instagram Team, I am reaching out to have my account reactivated. I have not violated any terms, except for verifying my phone number on my desktop, which led to the deactivation. I followed the steps promptly after receiving an email on September 30th, sending the required information twice. I attached my ID copy to the account deactivation form. However, there has been no confirmation or acknowledgment of the status of my account. Please let me know if you need more information. Sincerely, Ivan R. S.
Reported by GetHuman-ivanrubi on Monday, November 1, 2021 9:58 AM
Hello, I am reaching out because my account was hacked and then deactivated this morning. Around 10 a.m., I was browsing through my stories as usual, but by 10:25 a.m., I couldn't log into my Instagram account. The password is correct, but I keep getting an error message when I enter the validation code sent to me via SMS. I have tried this method more than ten times in an hour, but nothing is working. I have also tried all the recovery codes I kept aside, but none of them are working! The email address originally used to log into my Instagram account (_jadeolr) was [redacted], but the person who hacked my account changed it to [redacted] and also modified my phone number, making it impossible for me to receive a login link or even change my password. I filled out the help form through the login platform directly and received an email in English from Instagram stating that my account was disabled because the user did not comply with one or more terms and conditions, but I am no longer the user! It wasn't me! Please, could you assist me in reactivating my account or providing access? Many important memories for me and my loved ones are stored in the archives and recordings due to lack of space on my phone's hard drive. I hope you can help me. Thank you. Best regards, Jade O.
Reported by GetHuman6764015 on Monday, November 1, 2021 10:15 AM
My Instagram account was unexpectedly deactivated. After my cell phone contract ended, I couldn't verify my identity through the message sent to my phone number as I had lost access to it. Despite now having my old phone number again with a new contract, I've been locked out of my Instagram for weeks. I've reached out to the help center multiple times and even submitted a photo of myself with a code provided by Facebook to prove my identity. I'm eager to regain access to my account @novalee.vnr. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman-novaleev on Monday, November 1, 2021 11:20 AM
Dear Instagram, I am writing to report that my account has been compromised by a hacker who altered all my details, including my email, phone number, and password. Despite reaching out to Instagram support, I have been unable to regain access as no one responds to my calls and the email provided is no longer accessible. I have exhausted all options, including seeking advice from online resources, but to no avail. My account username is @jalencredible___01, with three underscores added by the hacker; previously, it was simply @jalencredible_. The individual who took over my account is misrepresenting me by promoting cash app scams. I kindly request your assistance in recovering my account and restoring my original information. Your prompt attention to this matter is greatly appreciated. Sincerely, Jalen Winrow
Reported by GetHuman6768721 on Tuesday, November 2, 2021 2:42 PM
I recently made a purchase from an Instagram account named CHALEN_CLOTHS, and I am extremely disappointed with the seller. I paid for the delivery in advance, but there have been no updates provided after the payment was made. The seller keeps posting stories daily claiming to have expedited their distribution process, yet I have not received any information about my order. Additionally, the screenshots shared by the seller show 105K followers, but upon visiting their account, they actually have 108K followers. This inconsistency leads me to believe that this account might be fraudulent. I urge Instagram to take strict action against such accounts to prevent others from falling victim to these scams.
Reported by GetHuman-pahwavra on Tuesday, November 2, 2021 4:20 PM
Dear Facebook/Instagram Consultant, I have been attempting to reset my Instagram password for my account '@caraalovu' for the past three days as I recently switched to a new phone but kept the same number. During my last phone change, the account transferred successfully and was already logged in. Since I set my password four years ago, I have forgotten it and when I try to reset it using my number, it keeps taking me back to the same page without showing any progress in resetting it. I am requesting assistance to reset my password or log in on my current phone because I have a significant following on this account that I have maintained for nearly four years. Originally, my account was '@caraaa.x' and I changed it to '@caraalovu' about five weeks ago. Thank you for considering my request and I hope for a resolution to this issue.
Reported by GetHuman6769160 on Tuesday, November 2, 2021 4:22 PM
I am a 17-year-old from Virginia named Otieno. Recently, I encountered a person online who pretended to be a girl. After following each other on Instagram where I'm @alph.o_ and she was vanessa.ricima.[redacted], she convinced me to chat on Google Hangouts. During a video call, she used a fake webcam of a naked girl and tricked me into showing private parts. Now, she is blackmailing me for money via Western Union, providing her details as Speed Patricia Aurelia in Abidjan. Despite paying initially, she still demands $[redacted], which my brother covered. Terrified, I seek help as she threatens to expose the recordings to my Instagram contacts. I reported this to the IC3 and FBI and urge Instagram to delete her account to protect others from falling victim.
Reported by GetHuman-alphieod on Tuesday, November 2, 2021 10:12 PM
I am a seventeen-year-old from Virginia named Otieno. Recently, while online, I encountered someone who claimed to be a female named Vanessa Ricima. After following her on Instagram, she urged me to chat on Google Hangouts, where she used a fake webcam and tricked me into revealing personal information. She then demanded money via Western Union, threatening to share embarrassing videos if I didn't comply. Despite paying some money, she continues to ask for more. I reported this to the FBI and am seeking help to have her account shut down to prevent others from falling into the same trap.
Reported by GetHuman-alphieod on Tuesday, November 2, 2021 10:15 PM
My Instagram account was unjustly terminated. Over the past few months, I received strikes for "harassment and bullying," although most comments did not meet this criteria but simply contained profanity. In my latest strike, I mentioned a mod for Left 4 Dead called "Hell Bitch," which led to the termination of my account. After the 24-hour waiting period for an appeal, I was unable to pursue this option as my account seemed to have been deleted. When attempting to create a new account, I'm informed that my email is associated with an existing account; however, when trying to log in, it states that no account with that email exists. I am eager to regain access to my account or receive a list of the users I followed on my previous account.
Reported by GetHuman6771457 on Wednesday, November 3, 2021 7:20 AM

Help me with my Instagram issue

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!