Instagram Customer Service Issues

Hello, I am having an issue with my Instagram account "viking_bar_rennerod" where I am unable to change the birthdate. The account was created by my brother using my phone, and he accidentally entered his birthdate instead of mine. I have tried using my personal ID card to change it, but the system is not accepting it. Additionally, I am unable to add a new payment method to promote my post as I am looking to advertise before launching my new business. I am unable to add the post because of the missing payment method. Could you please assist me in resolving this issue by changing the birthdate so I can add a payment method to pay for promoting my Instagram account? The Instagram accounts in question are: 1. brothersrennerod (business) 2. mikas_quad (private) 3. viking_bar_rennerod (business) All accounts share the same phone number and were created using my phone. I am the owner of the two business accounts, and only on my private account can I pay to advertise my posts. Thank you, Mika

Dear Instagram Community Help, Today, I discovered that my account was banned but managed to regain access by requesting a review of the complaints made against me. I suspect the ban stemmed from a post discussing the potential ban on conversion therapy in Switzerland, where I encountered many homophobic comments that went unchecked. I've noticed that certain pages allow such harmful comments to remain while others choose to delete them, highlighting an issue with consistency. One specific interaction involved someone falsely claiming homosexuality was a sickness, leading to a heated exchange where I sarcastically responded to point out the ignorance and harm caused by such views. Despite my attempt to address the ignorance in a non-hateful manner, I received a ban while the individuals making derogatory comments remain unaffected, which feels unjust. I have learned not to engage with such individuals moving forward, but I believe my ban for a sarcastic comment after enduring insults is unwarranted. I appreciate any assistance in resolving this issue. Thank you for your help. Username: @_nicoletd_ Sorry for any inconvenience, and thank you once again.

Dear Sir/Madam, I am writing to report that my Instagram account has been hacked by someone in Abuja, Nigeria. The hacker changed my phone number to +[redacted][redacted] and my email address to [redacted] Upon discovery, I noticed they also altered my handle from CuriousBreeze to jerry_micheal_18 along with other changes. Upon attempting to secure my account, I was directed to a general troubleshooting page instead of receiving needed assistance. Despite spending over three hours with Instagram support on the night of Sunday, October 3rd, [redacted], they were unwilling to help me regain control of my account, leading to it being compromised once more. I am deeply worried about the hacker's intentions with my account and request urgent help in reclaiming it. Thank you for your assistance. Best regards, Charles S. (They Call Me Indi) @CuriousBreeze

My account was banned unexpectedly, and I'm unsure of the reason. It might have been due to rapidly following numerous accounts or replicating actions from my previous account. Despite being blocked from following, I persisted, leading to a recurrent "you've been logged out please log back in" message. Unfortunately, each login attempt resulted in the same prompt. When searching for my account using another profile, it displayed "user not found." Kindly reinstate my access or provide a resolution to revoke the ban on my account (222paradise).

To assist you further, please verify your ownership of the account by responding to this message and providing a photo of yourself holding a handwritten note with the following code: [redacted] Ensure the photo includes the code, your full name, and username on a clear sheet of paper. Your hand holding the paper and your entire face should be visible. The image should be well-lit, not too small, dark, or blurry, and attached as a JPEG file to your reply. Please note, until we receive a photo meeting these criteria, we may not be able to offer assistance. Thank you.

Dear Sir or Madam, I have yet to receive a response to my request for help regarding a stalker at the police station. Please contact me to further advance the police investigation. It is crucial that the account causing the stalking not be deleted to ensure the investigation progresses with sufficient evidence. The account in question is "geloeschttttt1000." We only need an IP address, location, or name of the individual behind it. Please assist us in putting an end to this suffering. Feel free to reach out to me using the information provided below via mail, phone, email, or Instagram. Best regards, AB 8 Ellenbogengasse [redacted] Wiesbaden [redacted]23 [redacted]

My Instagram account Vorotilova_Olesya was hacked through email. The scammers changed both my email and password, resulting in my account getting blocked. Instagram is stating that they may deactivate it as it was blocked and a confirmation email is being sent to an unknown email address. The email I used for registration was [redacted], which has since been changed. The previous password was Vorotilova.25. I access the account daily using a Samsung A72 in Magnitogorsk, Chelyabinsk region. The registration was done on an Android device. Kindly assist in restoring and returning my account to me.

Dear Sir, I have been a loyal user of your service for years. Recently, my Facebook account was disabled despite providing my passport ID card with my photos that match my information. I have always abided by Facebook's rules and regulations. However, my account's unexpected deactivation has left me disappointed and hurt as my acquaintances and friends know me by this name. Please consider this mistake and reinstate my account promptly. It holds great importance to me. Thank you, (Mayur S Hambir) Facebook ID Name: Mayur S Hambir Instagram Username: m_s_hambir Email: [redacted]

I recently received a direct message from my nephew, not realizing his account was hacked. He offered me a $[redacted] giveaway through Cash App. Initially skeptical, I eventually gave in as he is family. After claiming to win $10,[redacted] and sharing a video, I was suddenly logged out of Instagram. Upon attempting to reset my password via email, I discovered both my email and password were changed by the hacker. Now, my account is being used for fraudulent giveaways, and I am unable to regain control despite multiple reports. I urgently need assistance in reclaiming my account and removing the imposter.

Hello, this afternoon, I encountered an issue with the application requesting a facial recognition exercise, which did not load properly. To resolve this, I uninstalled and reinstalled the application. Despite the reinstallation, my profile remains blank, and I am unable to update settings. When attempting to access the web version, I received a message about unusual account activity and was prompted to verify my identity through the Instagram application. However, due to the blank profile, I am unable to complete this process. Can anyone assist me with this matter? Thank you. My account username is @estibartist.

Hello, my name is Candace Williams, and I suspect that my Instagram account under the username Candicane35 and the email [redacted] has been compromised. Someone has been posting false information while impersonating me, reaching out to my contacts with inaccurate details. I have had to create a new account simply to notify all of you, including my family and friends. I am unable to log in as it is requesting a 6-digit authentication code, which I am not receiving. Despite your assurance that this feature is turned off on my account, I am still unable to access it without the code. This confirms my suspicion of hacking. I urgently need this situation to be addressed and resolved promptly. It is crucial for me to regain access to my account to prevent further dissemination of false information to my loved ones. I have already reported a post created by the hacker and have evidence of it. Please reach out to me at [redacted] or through my new Instagram account candicane450. Thank you.

Hello, I am Rosendo Gray, the rightful owner of the Instagram account known as dc.pain_. As of yesterday, I have been unable to access my account, and it seems someone else is using it, including my pictures and information. I am requesting the chance to demonstrate that the account belongs to me. If that is not feasible, I ask for the account to be either deleted or disabled. I am willing to provide video verification of my identity if necessary. You can contact me at [redacted]

On September 10th, [redacted], I uninstalled the Instagram app from my phone. The next day, I re-installed it and tried to log in. Even though my password was correct, I was asked to confirm ownership of my account. I believed my phone number was associated as the last four digits matched, but I never received a confirmation link despite numerous attempts. I went as far as submitting a video selfie to validate my identity based on my Instagram photos, which Instagram acknowledged. However, the confirmation page continues to appear, even after I explained the issue with not being able to access the linked number and email. I am facing difficulties, and it's frustrating as I simply want to regain access to my account.

I tried to log in to Instagram using a location link from Google Maps. They asked for my phone number to send a 6-digit code, which I entered successfully. Then, a friend messaged me on Messenger, saying my Instagram account was deactivated. I later realized the 6-digit codes were not from Instagram but from local numbers. Now my account is disabled for 24 hours, and I keep receiving OTPs when trying to log in to Facebook from the same unknown number. I'm hesitant to log in anywhere else and have left all my accounts inactive. I hope to regain my Instagram account and will use two-factor authentication for added security once I recover it.

Hello, I need help with recovering my Instagram account, as it was hacked by someone in Abuja, Nigeria. The hacker changed my phone number and email address, as well as my handle from CuriousBreeze to jerry_micheal_18. Despite spending over three hours with Instagram support on October 3, [redacted], they did not assist me in changing my password or reclaiming my account. I am worried about the hacker's intentions and would appreciate any assistance in securing my account back. Best regards, Charlie "They" Call Me Indi

I am encountering difficulties accessing my Instagram account. Initially, I was asked to verify a Gmail/phone number that I no longer have access to. Subsequently, they requested a verification video featuring me, as my account contains pictures of me. Despite creating the video, I received an email stating they were unable to confirm my identity, even though it is indeed me, and I have owned the account for years. I am interested in reaching out to them to inquire if it would be possible to take and send a picture or video of myself wearing the same outfit as in one of my posted photos, as this should help verify my identity.

This account was really important to me. The post that led to its removal was a meme I had previously shared without any issues. I am devastated as this account meant everything to me, and its removal over a picture of a shirt and a meme that was previously okay is hard to accept. I have always followed the community guidelines, and I urge you to focus on removing harmful content instead of targeting innocent users. I genuinely request the reinstatement of my account. It held immense value for me, and its deletion feels unjust. While I understand the removal of the inappropriate photo, the other removed posts were entirely appropriate. Please reconsider this decision. It is distressing and unfair, especially when there are more serious violations present on the platform. I would be extremely grateful to have my account back. Thank you. Regarding my username, I am willing to change it if given the chance to access my account. I acknowledge its inappropriateness and apologize. Please allow me to correct this mistake.

Dear Instagram Team, I am extremely frustrated because my Instagram accounts "Tim_chrpld" and "timchrpld" have both been blocked. I lost all my contacts and important travel memories. I have been sharing my journeys for 3 years and I'm baffled as to why my accounts were removed without any explanation. I suspect it could be due to reports from individuals who dislike me or the countries I visit. I'm outraged by this situation and may not create a new account fearing it will also be blocked. I kindly request for my accounts to be reinstated. Please review the content of my posts and travels to see the positive nature of my account. Thanks for your assistance. Tim Robert Cherpillod

Dear Community Members, I am reaching out because my main account got disabled yesterday, and I am unsure of the reason. This account is crucial for me as I use it to communicate with important individuals in my life. However, the linked phone number, +49 1[redacted], is inactive, rendering me unable to receive any verification codes. The only active number currently is +[redacted]54. I primarily accessed my account through an iPhone XS, and most of my pictures are in tagged photos. I kindly request your assistance in resolving this matter and helping me recover access to my account, which holds significant value to me. Thank you all in advance for your help. Warm regards, Melanie Viktor Vasileva

Recently, I encountered an issue with logging into Instagram on my new phone. Despite attempting to reset my password through various methods, I encountered difficulties receiving the reset link. To address this problem, I utilized my old phone to link both Facebook and Instagram accounts and successfully accessed them through this device. Subsequently, to ensure the security of my accounts, I promptly changed my password, email, and phone number. However, after a brief period, I was unexpectedly logged out, and an unfamiliar email received a password reset link instead of my own. Furthermore, Facebook alerted me to suspicious login attempts from different locations and requested photographic evidence for account verification. Though I complied by submitting the required photos, the verification process seemed somewhat challenging, as I was subsequently asked for additional images. I am currently awaiting a response and hope to swiftly regain access to my account. I believe that direct communication with a support representative would facilitate the verification process and prevent any potential account suspension.