Instagram Customer Service Issues

A friend recently discovered that there is an Instagram account posting 16 images with my friend's username prominently displayed on colorful backgrounds. Despite my friend's polite request, the account owner did not respond well. Seeking support, my friend asked followers to report the account. After some unsuccessful efforts to identify the person behind the account and resolve the issue, tensions escalated into banter and taunting. The account owner claims to be a friend, but their identity remains a mystery. Despite multiple reports, the situation persists. Seeking help from authorities seems unlikely to uncover the perpetrator. Instagram's support has been unhelpful, leaving us feeling stuck and unsure of what steps to take next. Any advice or suggestions on how to address this situation would be greatly appreciated.

My Instagram account (@mnsiisharmaa) was disabled on August 15, [redacted], around 4-5 pm. During that time, my account was hacked, and I was unable to access it. There was no password change email sent to my email address, signaling that someone else had taken over my account. I sincerely apologize if any of the posts or messages on my account violated the community guidelines or terms of use; it was never my intention to offend anyone or post inappropriate content. I am unsure how this breach occurred, as I have not shared my password with anyone nor clicked on any suspicious links. I want to assure you that I will be more cautious in the future to prevent such incidents. I kindly request for my account to be reactivated as it is a personal account. Account Details: Name: Mansi Sharma Username: mnsiisharmaa Email: [redacted] Mobile Number: [redacted] Thank you, Mansi Sharma

Hello Instagram team, I am reaching out for assistance in reactivating my Instagram account. I deactivated it a while back to take a break, but now that I want to reopen it, I can't recall my password. I have not received any reactivation emails in my Gmail or other accounts. Instagram is crucial for my work, and though I don't have a huge following, it is an essential tool for me. I have been using Instagram for many years and would greatly appreciate any help in regaining access. Thank you for your attention, I am eagerly awaiting your response.

I am contacting you regarding the disability of my account. I have submitted two appeals but have not received any response yet. My account got disabled because I reposted a screenshot from Instagram that was flagged for inappropriate content. I have explained in my appeals that if the content went against the guidelines, it should have been removed from the original post. Based on your guidelines that prohibit nudity on Instagram, the picture I shared did not violate those rules. I would like to highlight that a previous violation involving a picture of Squidward did not breach any guidelines either. I will provide the image that led to my account being disabled, my account details, and a screenshot of your rules on adult content for reference.

My account is currently 'temporarily locked'. Following the in-app recovery instructions, I was supposed to receive a code, but I never received it. Whenever I attempted the process, it either displayed an error or the app glitched to a white or black screen. Contacting Instagram for help proved unhelpful as they sent irrelevant help page links. A major issue is that the email associated with my account is inaccessible. When I made this account, my email was already linked to an old account I couldn't delete and didn't understand how to manage. Consequently, the email on this account is inaccurate, and I never updated it.

My account has been blocked until September 20th for allegedly "sharing my account with a service that allows for more likes or followers." This is completely untrue. It's a total injustice, especially considering I use Instagram very minimally (maximum of 1 hour per day), and honestly, I don't need more likes or followers than I currently have. Whether there are 15 or 15,[redacted] doesn't matter to me because Instagram is not a tool for my work. I'm a psychologist, not an influencer, although I could be. I'm quite upset about this block. I'm not sure if someone tried to hack my account, if it happened after I cleaned up my subscriptions, or if it's an error on your part, but I would like this resolved as soon as possible. I can't follow anyone, which I can live with, but I can't even like my friends' photos. I can't do anything, and I don't understand it. I swear on everyone I know that I have NO apps that provide likes or followers, and I'm blocked for this reason? It's incomprehensible. Yours sincerely, Thank you in advance. Tristan V.

Hello, my name is Teraka Coffee. I have two Instagram accounts, one for personal use and the other for my business. Unfortunately, my business account (_thecoffeeshop78) has been hacked by an unknown individual. I am unable to access the account as the hacker has changed all the login details, making it impossible for me to delete the page. This hacker is sending inappropriate messages to my family and clients, asking them to share their cash app information. Despite reporting the page and posts, no action has been taken yet. It is damaging my reputation and causing distress among my contacts. Please check my business page (_thecoffeeshop78) and my personal page (_perfectly_imperfect78) for reference to my Facebook page, The Coffee Shop. I urgently need this hacked page removed as it does not reflect my values. The hacker has locked me out completely from my business Instagram account. This situation is extremely troubling, and I would appreciate immediate assistance with resolving this issue. Thank you.

Hello, My name is Wilson. Recently, my account got temporarily disabled, and I am having trouble reactivating it. The issue began when I was logged out due to what was deemed as "suspicious activity." On attempting to log back in, a message stated my account was "Temporarily Blocked" and required verification through a code sent via email or message, both of which I can access. Upon entering the code, I was prompted to change my password for security measures. Despite multiple attempts over the past four days, whenever I input a new password into the slots provided (new password/confirm new password), an error message pops up saying, "An error has occurred. Try again." Moreover, when I try to change the password using the "change password" button before logging in, it claims my account does not exist. I have tried reaching out to Instagram's help email at info++[redacted] They replied, requesting a picture of myself holding a paper with my name, @, and a number. After complying, they notified me that my account is disabled, directing me to check the Community Guidelines for further details. Unfortunately, I have not received any follow-up since then. Despite having all the necessary access and credentials, including linked phones and emails, the correct password, I am still unable to reactivate my account. If not for this recurring "an error occurred. Try again" issue, I could have easily resolved this matter. This error persists even when trying to fix the password via a computer. I am feeling quite desperate and uncertain about how to proceed. Your assistance would be greatly appreciated. Thank you for your attention.

My Instagram account experienced severe disruptions, and I received a misleading message accusing me of sharing my password for more likes, which is entirely false. Unfortunately, my ex-nephew, Brandon Wm Ruland, has been hacking into my devices for over a decade, starting with Facebook and escalating to my computers. Despite multiple clean wipes and damages to my phones, his interference persists. He even impersonated a health care representative during a call, leaving me stressed and anxious. I have concrete evidence, including [redacted] screenshots and Microsoft's verification of his hacking activities. The FBI and the Attorney General have both gotten involved. This situation is distressing, and I am turning to social media like Facebook and Instagram to connect with others due to my disability and limited mobility. Brandon has caused significant rifts between me and my friends and family by hacking into their accounts as well. I urgently seek resolution and hope to regain access to my Instagram account 'WandaLee5423' and use my Facebook account without fear of intrusion. Thank you for your assistance in addressing this troubling situation promptly.

Hello, I'm Thomas Rodier and I'm facing some issues with my Instagram account. Despite living in France, my account still shows the Dominican Republic as my residence after my recent trip. Additionally, I am dealing with a genetic disease that is causing me to go blind, and I've started a fundraiser on a French website to support my treatment. Unfortunately, fake Instagram accounts have been trying to replicate my fundraiser and create fake profiles in my name. I believe having the blue verification badge would help prevent this, but my application was denied. I've tried reaching out to Instagram without success. I would appreciate any assistance with these matters. I can provide more information if needed. Thank you for your help.

Hello! I wanted to report two accounts, @sexy.babysister and @it’s Véronica🏳️‍🌈, which are both being used by the same guy pretending to be a girl. He will engage in conversation with you and eventually exchange nude videos and photos until he reveals his true intentions. He will then try to blackmail, threaten, intimidate, and even control you, asking for more nude videos; otherwise, he will destroy you and share your images worldwide. I urge you to delete these accounts as the guy is a narcissistic pervert and very cunning. Please do everything possible to ensure our safety on Instagram. Thank you!

I am seeking assistance to recover my hacked Instagram account. Initially, a friend's account was compromised, leading me to believe a scammer's proposal involving Bitcoin was legitimate due to my friend's involvement in trading. I unknowingly proceeded with their instructions for Bitcoin mining, eventually sending a verification video, followed by my IG username and password upon request. Subsequently, the scammer altered my linked phone number and email since I had not set up authentication codes. Regrettably, my account cannot be reclaimed unaided. I am willing to provide any necessary details for verification. Timely assistance is crucial as an active collegiate cheerleader dependent on my account.

My account was hacked approximately 11 days ago, and I am desperate for assistance. After my associated email and password were changed by the hacker, I am unable to receive any emails or links to recover my account. I have taken the following actions: 1) Reported the issue multiple times to the Instagram Help Center. 2) Reached out to Facebook support. 3) Emailed you from both of my accounts. Although I can still access my previous email ([redacted]), I prefer to be contacted via [redacted] I am prepared to cooperate fully to regain access to my account. Your help in this matter would be greatly appreciated. Thank you.

I can't access my Instagram account as it keeps asking for a verification code sent to my old number. I no longer have access to that number and there are no alternative verification options available. I urgently need to regain access to my account without relying on that old number. Instagram should offer alternative verification methods such as email or the ability to update the phone number associated with the account. It would be helpful if they could provide a way to bypass the verification process and allow me to access my account. Your assistance is greatly appreciated.

I recently received an email from [redacted] claiming that my account is still active and I need to pay a one-time domain access fee of $[redacted] to complete the recovery process in twenty-five minutes. They offered payment options like PayPal, bitcoin, cashapp, Amazon gift card, Google play card, or iTunes card. This request for payment came after I encountered an on-screen notification requesting me to confirm my info on the app due to unusual account activity. I provided my British phone number ([redacted]6) during registration, not my address, and I am looking for a way to regain access to my account, preferably through text notification.

We signed into our Instagram account using Facebook and did not set a password for the user id. Normally, we used 'continue with Facebook' to log in. Recently, from August 31 to September 2, we were suddenly logged out and had to input a confirmation OTP to log back in. However, on September 3, it stopped syncing with Facebook. After uninstalling and reinstalling Instagram, whenever we tried to log in, we received an error message stating '[Oops an error occurred]'. We attempted multiple times but faced issues with two-factor authentication where the OTP was not being sent correctly and upon entering the correct OTP, it still showed an error message '[Sorry, there was a problem. Please try again]'. It seems there is an error in syncing between Instagram and Facebook. Any assistance to recover the account would be greatly appreciated. Thank you for your help.

Step 1: We logged into our Instagram account using our Facebook ID. Step 2: We consistently used the "Continue with Facebook" option to access our account. Step 3: Once our account gained popularity, we activated two-factor authentication. Step 4: Our account was accessed on various devices like Oppo A5 [redacted], Infinix Hot 7, Realme C15, and Windows 10. From August 31st to September 2nd, it logged out automatically, but I was able to log back in using the OTP. On September 3rd, however, despite several attempts, I couldn't access my account. I uninstalled and reinstalled Instagram, but the login attempts resulted in an "Oops, an error occurred" message. Repeated tries still end in the same issue, seemingly related to OTP delivery problems. Please assist me in recovering my account. 🙏🏻🙏🏻🙏🏻 For any queries, contact me via email: [redacted] Thanks and regards.

Hello, I need your assistance with recovering access to my two business accounts. The first one is trendyol_by_vipfashion with the number +[redacted]55, and the second is kids_women_shopping_ with the number +[redacted]66. I have managed to regain access to all my other accounts except for these two. When I try to log in, it asks to verify my identity by sending a code to my phone. I receive the code, but when I input it, an error message appears. I have not engaged in any improper behavior, and I suspect my pages may have been flagged as spam. Could you please help me recover access to my pages? I am willing to provide any necessary codes or my passport for verification purposes. These pages are essential for my online shopping business, and I hope you can assist me promptly. Thank you in advance, and I look forward to hearing from you.

Hello, My name is Laura Bäcklund from Sweden. I am reaching out because on September 6th, my Instagram, Facebook, and Messenger accounts were hacked. Despite reporting the incident and providing a photo of my driver's license to Instagram and Facebook on the same day, I have not received any response. I am deeply concerned as these accounts hold precious memories and connections with friends and family. The hacking incident started with a message from someone posing as my former personal trainer, Salwan, asking for my phone number for a supposed photo competition. I realized it was a scam when he requested codes for Minecoins. Subsequently, my accounts were compromised. I understand my error in complying with the hacker's requests and wish to reclaim my accounts promptly to prevent further harm to others. I received notification emails from Instagram regarding the unauthorized login from Orsa, Sweden, the removal of my phone number, and the change of email to [redacted] Additionally, Facebook informed me of a password change on September 6th. I am eagerly awaiting a resolution to this distressing situation. Thank you for your assistance. Sincerely, Laura

Instagram flagged my account for unusual activity and requested verification by sending a code to my phone, which I received. Yet, I am experiencing issues entering the verification code, as the window is unresponsive. This problem persisted across different devices and browsers, including Chrome and Safari on my laptop and even when logging in through Facebook. After resetting my Google and Facebook passwords, I attempted to log in again, but Instagram detected more unusual activity, logged me out, and sent a login link to my phone. However, clicking the link only led me back to the unresponsive "Enter Verification Code" page displayed in black without any functionality.