Instagram Customer Service Issues

I've been experiencing issues with my Instagram account recently. Instagram requested 2-factor authentication, even though I haven't added any new devices. Today, I was locked out of my account, and after submitting a request for help, I received an email saying my account was "DISABLED." I was asked to provide a photo of myself with an ID code and my name, which I did, but I haven't received any response. This has happened before with my Facebook account, which was eventually removed. I'm eager to resolve this as Instagram is crucial for me to connect with loved ones, especially during this difficult time after my father's passing. Any advice would be greatly appreciated. I tried contacting IG customer support, but the phone number listed was unhelpful. Thank you.

I had previously used the DUO app for security codes on my business account @julietahandcrafted until September 6th. I logged in around 5:00 or 6:00 pm from my cell phone, but after resetting my old iPhone X without saving the codes, I couldn't access my account from my new phone later that evening. I changed my password on my laptop, not realizing I could have accessed backup codes in my account profile. The phone number associated with the account is [redacted], and the email is [redacted], also linked to my personal account @paskalportes. I used an iPhone X and a MacBook Air [redacted] for accessing the account. I urgently need access to my account as it is crucial for my business. Any assistance would be greatly appreciated.

My account has been deleted, and it's a major issue for me. How can I quickly recover my page? Hello, Recently, my Instagram account was suddenly deleted. Despite entering the 6-digit code sent by Instagram, my efforts to restore my account were unsuccessful. The deletion occurred on 06/08/21 at 8 pm. This account is crucial to me as it's tied to my business, and I've invested significant time and money, including running Instagram ads. Currently, I have an active advertisement that is only halfway through its campaign. Without access to my account, I am at a loss and feeling extremely anxious. I work with a social media specialist who may have used a third-party following app, although she claims it was not extensively used. I am committed to ensuring such tools are never utilized in the future. I am reaching out for assistance as I have spent years cultivating my account, garnering over [redacted] likes just last week. Your help in recovering my account would be greatly appreciated. Thank you, Jacky xx

For the past 2 to 3 weeks, I've been receiving notifications from Instagram about suspicious activity on my account. Whenever I try to log in, it prompts me to change my password. Despite changing it multiple times, yesterday, the app didn't send me a password change prompt even though it mentioned suspicious activity. Now, when I try to log in, it asks for a 6-digit code that I never receive or that doesn't work for login attempts. Even requesting a code to my phone number linked to my profile doesn't send me anything. Some friends can't see my account at all while others can see it but without any posts, followers, etc. When I attempt to log in through a PC browser using my email, the system claims there's no user with that email. However, when I try to sign up with the same email, it shows an "X", indicating my account wasn't deleted. How can I provide Instagram with proof of ownership to regain access to my account? Thank you for any assistance you can provide.

Hello, I'm seeking assistance with a login issue on my Instagram account. On Monday around 9 pm, I was unexpectedly logged out and prompted to verify my phone number for account Justin.[redacted]. Despite attempting to do so for approximately 1.5 hours with different phone numbers, I did not receive any verification codes via SMS. After multiple unsuccessful attempts, I received an error message instructing me to wait and try again later. Consequently, I am unable to input my phone number to receive a code. I'm at a loss on how to proceed and would appreciate your help.

Hello Instagram Team, I regret to inform you that my Instagram account, @iamdeepak0, was deactivated on August 24, [redacted], at around 11:00 am. During that time, my account was compromised as I was not accessing it. It appears to have been hacked, causing me to lose access. I did not receive any password change notifications on my Gmail account linked to it, suggesting someone else gained control. If any content posted violated community guidelines or terms of use, I sincerely apologize. It was never my intention to offend anyone or infringe upon Instagram's policies. I am unsure how this breach occurred since I did not share my password or engage with suspicious links. I pledge to be vigilant to prevent such issues from arising in the future. My Instagram details are as follows: Full Name: DEEPAK KUMAR Username: iamdeepak0 Email: [redacted] Mobile Number: [redacted] Thank you for your understanding.

Hello, I previously used the account @latina.darling to share moments of my daughter's life and progress. Unfortunately, a disagreement about weed led to a heated argument with another user who insulted my daughter and me. Feeling protective, I made a regrettable racist comment. My account was permanently deleted without warning, erasing all the memories I shared of my daughter. It feels unjust that I wasn’t given a chance to explain the situation, especially when the other user had also used derogatory language toward me. I believe there should have been a fairer process, as his account remains active despite his offensive behavior.

I am seeking assistance with regaining access to my Instagram account. Recently, I have uninstalled and reinstalled the Instagram app on my phone multiple times. Consequently, Instagram prompted me today to verify that I am the account owner. This verification process involved selecting pictures of traffic lights to confirm that I am not a robot. Following this, Instagram requested my phone number to send a verification code. Although I received the code, I encountered an issue when attempting to input it as the verification code box was not visible. This challenge persists across different devices, including my laptop and smartphone browser. It is evident that my account still exists, but a technical issue prevents me from using the verification code to regain access. I appreciate any assistance you can provide in resolving this matter with Instagram.

I recently reinstalled Instagram on my phone and encountered a problem when trying to log back in. I had to provide a code from an authentication app, which I had never set up. When prompted for an 8-digit backup code, I realized I had never activated 2FA for my Instagram account and therefore did not have such a code. After reporting the issue to online support and verifying my identity with a photo, I was informed that 2FA was disabled on my account. Even though I should be able to log in, I'm still unable to access my account without one of these codes and have not received any further assistance from customer support.

Hello! I am facing an issue with my Instagram account being hacked. My username is _fxtouu, and I reside in Malaysia. Recently, I was unexpectedly logged out of my account. Upon trying to log back in, I discovered that both my password and email had been altered. I did not link my account with Facebook or a phone number for recovery. Additionally, my friends have reported being blocked from my account. I urgently require assistance in deactivating this compromised account at your earliest convenience. Your help is greatly appreciated. Thank you.

I am having trouble changing my password for my Instagram account, @bethanyhedinger. It's currently locked, and I'm unable to find it because my user "does not exist." Instagram flagged my account for "phishing," but I believe it was a misunderstanding as I have not used any unauthorized apps. I've attempted to reach out via email and have explored various resources for assistance, but I have not had any success. When I follow the steps provided to regain access, I receive a code occasionally. However, after entering the code to change my password, I encounter an error prompting me to try again. Despite numerous attempts (over 30 times), I have been unsuccessful. I am eager to regain access to my account and would appreciate any guidance on resolving this issue. Thank you.

Hello, community! I'm facing an issue with my Instagram account being potentially compromised. I encountered trouble accessing it after using a third-party application called Followers Insights. Despite Instagram prompting me to reset my password via email, I'm unable to complete the process as my email or phone number is not being recognized. Furthermore, I'm unable to verify my identity through the app's code verification method. I'm concerned about losing personal photos and memories stored on the account. I seek advice on reclaiming access as I value the account with years of memories. Thank you in advance for any assistance you can provide. Best regards, MT (IG ACCOUNT: marialenatsogka)

Hello, I'm Sophia, and I have been unable to access my account for 10 months despite reaching out to Instagram multiple times. After using a third-party app, my account was flagged for suspicious activity, and I no longer have access to the associated email or phone number. Since I have received no help, I have decided to create a new account and am now requesting assistance to delete the old one. Please contact me by email for any additional information needed. Thank you! -Sophia Username: sophia_beckette Old phone number: [redacted] Old email: [redacted] Please assist me as no one has been able to help so far.

Hello! I recently encountered an issue when trying to access my Instagram account. Upon logging in, I was prompted to enter my phone number for a confirmation code, which I successfully received and entered. Despite this, the page remained stagnant and did not allow me to proceed. I attempted to access my account from a computer with the same outcome. Additionally, I was unable to switch accounts or navigate away from the code entry page. After several failed attempts, I discovered my account had been transformed into an Instagram user account. Uncertain if my account was compromised or blocked, I filled out the disabled account form in the Instagram Help Center. Although I complied with their request to submit a photo holding a specific code, there was no resolution. I am seeking guidance on expediting the recovery of my profile and establishing direct contact with Instagram.

My official Facebook account was linked to my Instagram. However, my official Facebook account got disabled without any reasons. I have submitted a request to the Facebook team. I always follow Facebook community rules and do not post any illegal or sexual activities on my account. I use my real name on my official account. Kindly recover my official account. Thank you, Facebook team. Email: [redacted] Instagram username: suhel_99_ Full name: Suhel Ibrahim

I need to report a hacked account on Instagram. The account @theofficialtonyp was hacked, and the hacker is using it to scam people into investing in Bitcoin. The hacker changed the email address, so my partner cannot access the account. We have been reporting this all week but haven't seen any action taken. Please delete the profile to stop the scam. We created a new account @itstonypfrfr to make people aware of the situation. I found the hacker's Facebook account under the name Jae Getsomemoney and had a brief conversation where they blocked me. Please investigate this issue urgently and remove @theofficialtonyp from Instagram immediately to protect the community from further harm.

Hello, I hope you're well. Yesterday, I once again received a template in Portuguese informing me that my Instagram account was deactivated for allegedly violating the terms of use. I will provide more detailed information via email about what occurred and I am hopeful to receive assistance from the company. This situation has greatly impacted me - causing anxiety attacks and insomnia. I feel deeply frustrated by this. Regarding the Terms of Use: I have never engaged in hate speech, incited violence, or posted any inappropriate content such as nudity. As a woman, Latina, and part of the LGBT community, I am very conscious of these guidelines. In fact, I have reported inappropriate content from other users in the past. Instagram has never contacted me about any violations as I have always abided by the rules. I have always used my personal Instagram account and have never impersonated anyone on the platform. I even created a business account related to my name for "personal blog" purposes. I can provide all the necessary information about my accounts. What I think happened: I understand that platforms like Instagram and Facebook have tools to detect unusual activities on profiles for security purposes. Although these tools are not flawless, they are helpful. Yesterday, I downloaded the "Insights Tracker for Instagram" app from Google Play. After logging in using my Facebook and Instagram credentials, I unfollowed a few accounts. Subsequently, I received a notification about unusual activity on my account. I uninstalled the app immediately, but when I tried to log back into Instagram, my account was deactivated. I understand that the password change, the connection to the app, and unfollowing accounts might have triggered a security alert, but I believe this decision should be reconsidered. My Instagram account holds sentimental value for me. I have cherished memories, family videos, and posts that I hold dear. It serves as a means to stay in touch with people I care about. I seek educational support from Instagram rather than generic template emails. As mentioned, I am deeply affected by this situation and kindly request a review of my account deactivation. I am willing to provide any necessary information through calls or video calls. I am unable to appeal the decision via the link provided in the email. Please assist me. Thank you, Gabriela da Silveira

Hello, I hope you are well. Yesterday, I received another email in Portuguese stating that my Instagram account was deactivated for violating the terms of use. I will provide a detailed explanation of what happened and I am hopeful to receive assistance from the company. This situation has impacted me greatly causing anxiety attacks and insomnia, and I feel unfairly treated. Regarding the Terms of Use, I want to clarify that I have never engaged in hate speech, incited violence, posted inappropriate photos, or pretended to be someone else. As a woman, Latina, and part of the LGBT community, I take these matters seriously. I suspect my account was disabled due to a recent activity involving an app called "Insights Tracker for Instagram." I understand the importance of security measures, but I believe my case warrants a review. My Instagram account holds sentimental value with family videos, memories, and connections with friends. I am seeking a more personalized approach to resolve this issue rather than receiving generic emails. I kindly request a reconsideration of my account deactivation and offer my cooperation in providing any necessary information. Unfortunately, I am unable to appeal through the link provided in the email. Thank you, Gabriela S.

Dear Ma'am/Sir, I hope this message finds you well. My name is Lian, and I am an active user on Instagram. Earlier today, on September 16, [redacted], my account was unexpectedly disabled on Instagram. I attempted to log back in, but I was asked to complete a "Selfie Video Verification" to confirm my identity. Unfortunately, each time I try to submit the selfie video, I encounter errors indicating that the upload failed, instructing me to try again later. Currently, when I try to log in for verification, I am directed to a blank page where I am unable to progress any further. I kindly request your assistance in recovering my Instagram account, as it holds significant importance for me. I am feeling disheartened by this situation. My username is @insignelian, and I reside in the Philippines. I would greatly appreciate your prompt guidance on this matter. Thank you sincerely, Lian Insigne

Hello, I'm Jessica Kramer, the proud owner of HAWKHOUSE jewelry brand. I'm reaching out for assistance to regain access to my Instagram business account. Unfortunately, I've been locked out since February [redacted] because it's linked to an inaccessible Gmail address. With nearly 40,[redacted] followers, I'm unable to engage with my audience. Despite efforts with a Facebook contact who initiated a case on my behalf, the unresolved situation persists due to her sudden departure from the company. My goal is to transfer my Instagram account to my current email [redacted] and remove the defunct email address association. Having exhausted all possible solutions, including failed attempts with Instagram support requiring confirmation codes to an unreachable email, I am seeking your help to resolve this crucial matter for my business. Thank you for your assistance. Jessica