Instagram Customer Service Issues

My Instagram account was hacked. The hacker changed the email and disabled two-step authentication. When I try to recover it, a different email shows up, and I get an error message when trying to get the verification code. I have been unable to retrieve the link from the website as it attempts to send it to the hacker's email. I've had this account since [redacted] and it shares the email with my Facebook. Customer service doesn't offer live support, and contacting Instagram via email has not been fruitful.

My account, "charlesgreen1998," was temporarily suspended without explanation and requested identity verification. I attempted to verify but had no cell service then and did not receive a reset email to my registered email. Now that I have service, the SMS code to access my account does not work, stating that "charlesgreen1998" does not exist. Oddly, when trying to create a new account with the same name, it indicates that it is already taken. I am frustrated with the complex account recovery process for my rightful account. I provided proof of ownership to Facebook, which I believe the account is linked to, including a photo of myself with specific instructions, but have not received a response in two days. This situation needs to be resolved promptly.

I placed an order on Instagram in August for sandals from Keenwalking. After waiting weeks, I received a shipment notification from China. Wanting to cancel due to the long wait, I was informed it was not possible as they were already in transit. Upon receiving the sandals on 9/10, I found them ill-fitting and reached out to the company. They agreed to a return with strict instructions for a refund but required it to be sent back to China, not mentioning this detail on their site. Even though the sandals were shipped to me from a CA distribution center, they insisted on the return to China, costing $27.75 for standard shipping or $44.05 with a signature receipt. Offering minimal refunds of 10% or 15% to keep the sandals seems unfair given the situation. I feel the company's return policy lacks transparency about the return process to China. I urge Instagram to consider banning such companies that don't meet user expectations.

My name is Shania Wen and my Instagram account (chefs_of_yyc) was deactivated because of a third-party app, Followers. I was unaware that using this app would lead to my account being disabled, as it was recommended to me when I first got Instagram and I have seen several ads promoting it online. I initially created this account for a university project focusing on interviewing local chefs in Calgary and sharing their stories with the community. I have invested significant time and effort into this project, selecting photos and collaborating with chefs who are eager to have their stories shared. With the project deadline approaching, I am in urgent need of having my account reinstated.

Dear Facebook and Instagram team, I am writing to request urgent assistance in reactivating our Instagram account, ocha_nigeria. Currently, with the Twitter ban in Nigeria, Instagram is our primary platform to share stories of the 8.7 million displaced Nigerians we support through UN OCHA. As the humanitarian arm of the UN, our IG account plays a crucial role in raising awareness about the challenges faced by those fleeing Boko Haram and ISIS. This platform is essential for showcasing the work of the humanitarian community in Nigeria. Please refer to the attachment my colleague, Adedeji Ademigbuji, included in the previous email. We have provided a photo with the necessary code and our account details for reference. Your prompt attention to this matter is greatly appreciated. We are looking forward to the swift reactivation of our account. Best regards, ocha_nigeria IG

By accident, I logged out of Instagram, and the app got deleted due to phone issues. After reinstalling, my old account remains, but I can't access it. It shows "follow" or "message" options, making me concerned about a potential hack. Any assistance would be greatly appreciated. Best, Tina D.

Hello, I am writing to report that my Instagram account with the username mnsiisharmaa was disabled on August 15, [redacted], around 4-5 pm without my knowledge. During that time, my account was compromised due to hacking, and I was unable to regain access. I did not receive any password change emails on my registered email address, indicating that someone else had accessed my account. If any content posted during that time violated community guidelines or terms of use, I sincerely apologize as it was not my intention to offend or breach any policies. I am unsure how this breach occurred since I never shared my password or clicked on any suspicious links. I assure you that I will take measures to prevent such incidents in the future. I kindly request reactivation of my personal account. Account Details: Name: Mansi Sharma Username: mnsiisharmaa Email: [redacted] Mobile: [redacted], [redacted] Thank you, Mansi Sharma

Hello, I wanted to bring to your attention that I have not received any notifications regarding any violations of your rules and regulations. Had I received such notifications, I would have promptly followed your instructions to remove any content that breaches your guidelines. I firmly believe that all my content is simple and generic, without any objectionable material related to politics or anything else that might violate your policies. Kindly review my content, and if you find any violations, please inform me so I can address them accordingly. I would appreciate your guidance and, most importantly, the restoration of my account. Thank you for your cooperation and assistance. Best regards, ANOOP T. Profile ID: @anoop3535

Hello, my name is Nanacheesy and I created my Instagram account in [redacted] under the username "nanacheesy_". Initially, I set up the account as a secondary one. I also made an email, [redacted], for account backup purposes. Unfortunately, in the same year, I changed my phone number and forgot the password for the email account. In a more regrettable turn of events, I cannot remember the password for my Instagram account either. This has left me unable to access the account I established in [redacted]. Even after attempting various passwords in [redacted], I couldn't regain access. I believed that by leaving it inactive, the account would be removed, but to my surprise, it still exists in [redacted]. I now desperately need to delete this account as it contains my personal photos. It has been three years, and I seek assistance in either having Instagram delete the account or providing a way for me to remove it myself. However, the challenge lies in my forgotten email password, changed phone number, and the account not being linked to Facebook. I am at a loss, and I earnestly request your help in resolving this predicament.

Hello. I contacted a person on Instagram who had been promoting investments after I lost my job. I thought it was a legitimate opportunity, but later found out the account had been hacked. The individual recommended I invest $[redacted] with a company to earn money, and unfortunately, I fell for the scam. I discovered another victim with the same experience involving this person who has three Instagram accounts. I have evidence of our conversations and the instructions given to me. The Instagram name linked to this scam is Mekka Baez Official/thee.forexkommy. I am now left with only $70 in my bank account. Please assist in handling this matter to prevent further scams and help me recover my funds. Thank you.

1. I recently received an email from Instagram and Facebook requesting account verification. They asked for personal details like my name, city, and phone number, claiming a $[redacted] charge for verification. I became suspicious and ignored the email. But on September 14th, around 6 pm, I found out someone else had accessed my account and closed my session, leaving me locked out. Can anyone please help me recover my account? My handle is @yomellamojbalvin. 2. Contact email: [redacted] Phone: +[redacted]60 3. I believe my account was created around [redacted] or [redacted], possibly on an Android device or a Windows PC, although I'm not entirely sure.

My Instagram account was hacked by someone promoting scams. While conversing with a person whose account was also compromised, I unknowingly sent them a code they used to hack into my account. Despite reaching out to Instagram, I haven't received any response. I informed my friends to report the account and took precautions by changing my passwords for Facebook and Gmail accounts. However, I am unable to log in or reset the password as the hacker changed the phone number and email associated with the account. The hacker used a Samsung device to access my account, which now bears the name _only_1_abel. I fear I may not be able to retrieve the account since the hacker altered the contact information. The account has been used to share fraudulent content with my friends and family through direct messages. I hope that the numerous reports will lead to the account's removal.

Hello, I am Mhamad Sleiman, and I am having trouble logging into my Instagram account, mhamadsleimann. I enabled the Two-Factor Authentication on my account, but I am not receiving the 6-digit code required to log in. I attempted to use backup codes and different authentication apps, but nothing is working. Even after contacting Instagram and sending them a photo with specific details as requested, I am still unable to access my account. If someone can assist me in gaining access to my account without needing a code, I would greatly appreciate it. Thank you for any help you can provide.

Hello, I hope you are well today. I am Megan Sideno, and I am experiencing difficulty with my two Instagram accounts. Unfortunately, both of my accounts were hacked and disabled without my involvement in any violations or disrespectful actions on the platform. Despite submitting multiple appeals, providing verification photos, and attempts to contact Instagram through email, I have received no response. This has left me feeling disappointed and frustrated as my accounts, @meganpilled and @megansidenersauce, contain cherished memories from high school and college. I am eager to recover them but am unsure of the next steps due to the lack of communication from Instagram. I adhere to the platform's guidelines and rules diligently, always treating others with respect. I have researched ways to regain access to my accounts but have hit a dead end. If anyone has advice on how to resolve this issue, please reach out to me at [redacted]. Thank you.

Yesterday evening, I tried to log into my Instagram account when I got home, but I received an error message saying "couldn't refresh feed". I confirmed my internet connection was good as other apps were working fine. When I attempted to send direct messages, they failed to send, showing a red x mark. This recurring issue has now affected three of my previous accounts in a few months. Despite contacting Instagram each time, I never received any assistance or responses. I've attempted to resolve the problem by uninstalling and reinstalling the app multiple times without success. Unlike before, this time the issue has affected my longstanding public account, which I rely on to communicate with many people and receive important weekly updates. I urge the Instagram team to provide a solution promptly so I can regain access to my account.

Hello, recently I discovered a temporary access restriction to my profile, which appeared as a network issue or a phone failure to load the page (?). Only a couple of days later, I accidentally found a message from the computer version stating that I allegedly violated the site's rules with a certain post. I wanted to express that there should be clearer notifications about being blocked because this message didn't appear immediately, and was only visible on the computer version. Secondly, the reason itself is unclear to me. What post, to whom, when. On YouTube, for example, they point out violations to make users aware of what they specifically did wrong if it was unintentional. With Instagram, I don't understand why it's so one-sided. They block you, and you have to guess what went wrong. What message did the system recognize as breaching the user guidelines? Plus, the warning of re-blocking in case of recurrence. It would be helpful to know the original reason for the block. I use your service periodically to advertise and receive such careless treatment. I'm sure everyone gets the same treatment, no doubt) Of course, I believe it was a mistake, but please clarify this situation for me. Username genruble.

I am a mindful user of Instagram. My account was hacked, and inappropriate messages were sent to one of my followers. Upon regaining access, I discovered it was disabled for violating community guidelines. My account aimed to share educational content and general knowledge, amassing ten thousand followers over two years. This setback has dimmed my aspiration to become an influencer. I seek assistance in reactivating my account. Details: Instagram handle - gk_current.affairs_in.hindi, Email - [redacted], Phone - [redacted].

I would like to provide some feedback regarding my friend's Instagram account. She is experiencing difficulty logging in, receiving an error message prompting her to try again later. I want to clarify that this account has not violated any terms or conditions of Instagram. I kindly request assistance in restoring access to her account, under the username ankitaaa._.06. This issue has been ongoing since September 6 or 7. The user has important personal information stored on the account and it is crucial for her to regain access. I urge you to resolve this issue promptly and enable her to log back in. Thank you.

Hello, I hope everyone is well. On August 8th at 11:17 AM PDT, I received an email stating that my Instagram account _roy_payel had its email changed, though it wasn't me. I followed the steps in the Help Center but couldn't recover it as the login links were going to the new email. Although my username remains the same, the email and phone number were altered. I still have access to my original email [redacted] and I'm willing to complete any necessary identity verification procedures. I am prepared to undergo facial recognition to prove my ownership of the account, which contains photos of me. Someone is sending inappropriate messages from my account to my friends. I have provided a photo of myself and my passport for verification purposes. Please assist me in reclaiming my account for our safety. Thank you.

I believe my Instagram account has been hacked. I just found out that the email linked to my account has been changed without my authorization. Despite having two-factor authentication (2FA) activated, I received a notification that the email associated with my account was changed to [redacted] on September 17, [redacted], at 00:14 (PDT). My original email was [redacted] This is very concerning, especially since my Instagram account is linked to my verified Facebook profile. I need assistance in resolving this issue and regaining access to my account.