The following are issues that customers reported to GetHuman about Instagram customer service, archive #222. It includes a selection of 20 issue(s) reported June 15, 2021 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions.
My Instagram account has been temporarily locked since June 12, from 7:20 p.m. to 9:20 p.m., impacting my ability to connect with friends and share real estate ideas with professionals. I am unsure why this action was taken. The mobile number associated with the account, [redacted], is not receiving security codes. The email linked to the account is [redacted] I initially signed up with an iPhone but used approximately four different devices to log in. The account originally had the username @landeveloper before changing to @ryan_shellberg.
Reported by GetHuman-texasryr on Tuesday, June 15, 2021 4:41 PM
I am having trouble accessing my Mriytadiy Instagram account.
Hello. I had to reinstall the Instagram app on my phone yesterday. However, after doing so, I can only access my personal accounts. I am unable to log in to my business account @mriytadiy. Despite trying verification codes, I kept receiving messages stating that I was entering the wrong codes. I have changed the password, disabled two-factor authentication, and even linked my Instagram account to Facebook for easier access. Unfortunately, I continue to receive error messages on the desktop version. The email link for login sent to me seems to be invalid. I am unable to access the account and keep encountering technical errors. Please assist me in restoring access to my account. Thank you.
Reported by GetHuman-yavsemog on Wednesday, June 16, 2021 6:46 AM
All three of my accounts are not working properly. I am unable to view any posts or messages, as well as create new ones. Initially, I thought I was banned, but no notification was received. There is no contact information available, so I reported the problem through Instagram. It has been three days, and I have not heard back from them. I am frustrated and eager to regain access to my accounts. My main account is @themystifyingstoner, and my secondary account @sleepychriso has also been affected.
Reported by GetHuman-artichus on Thursday, June 17, 2021 12:39 AM
Hello Instagram Support,
I hope this message finds you well. My account has been hacked, and I am struggling to recover it as the hackers have changed my email and phone number. The hacker, @nessalive_333, possibly a female, has multiple accounts and is impersonating me, Briennia Ashley Saunders, to deceive people on Instagram and solicit money through Cash App. There is crucial information in my direct messages that includes social security details, and more, which the hacker has access to. They have been posting pictures of me and my child, and this situation is urgent. I have owned several phones over the years, resulting in multiple phone numbers and emails, but my most recent contact details are: [redacted] and [redacted] I have already contacted the police, but they suggested involving Instagram to track the IP address of the hacker. Your prompt assistance in this matter is greatly appreciated.
Thank you,
Briennia
Reported by GetHuman-briedago on Thursday, June 17, 2021 1:23 AM
The Instagram account with the username the_travel_troupe encountered an issue after performing following and unfollowing actions, causing an unexpected logout. Upon attempting to log back in, mobile phone verification was required, but no verification text was received after submitting the mobile number. Viewing the account from another account displayed the page with post, follower, and following numbers visible, but the username, profile photo, and feed were missing. Searching for the account in Instagram did not yield any results. This account often reposts content from other users with proper credit given. It has been a day since access to the account was lost, and I am seeking a resolution for this matter. Thank you.
Reported by GetHuman6213871 on Thursday, June 17, 2021 6:57 PM
A few years ago, I made the decision to deactivate my Instagram account before going off the grid without a phone. Now that I'm re-entering the social media world, I'm trying to recover my deactivated account, which I didn't delete. After entering the username and email associated with the account, Instagram keeps showing a "user not found" message. I stumbled upon discussions suggesting Instagram performed a mass deletion of accounts, and I'm questioning if this affected disabled accounts from the past few years. I'm curious if there's any truth to this and if there's a way to smoothly resolve and regain access to my account, or if there are better suggestions than what Instagram's help center offers.
Reported by GetHuman-adamzar on Friday, June 18, 2021 2:31 AM
Dear Sir,
I have encountered an issue with my official Facebook account. I connected my Instagram account to Facebook, and after a week, both of my accounts were disabled. I assure you that I have adhered to Facebook's Community Guidelines and have not engaged in any misconduct on my official Facebook account. I kindly request the reinstatement of my personal Facebook account and the reactivation of my Instagram account.
Name: NK
Account ID: official_nasir_k_h_a_n
Email: [redacted]
Thank you for your attention to this matter.
Sincerely,
Nasir K.
Reported by GetHuman6147387 on Friday, June 18, 2021 7:29 AM
Hello, my name is Stas Prigozhaev!
I’m the owner of the @stas.onz account. I'm reaching out to your support team because on June 15, [redacted], my account was mistakenly blocked by the system, possibly due to a hack, or because my Instagram was linked to my brother's Facebook, not my own Facebook account. Unfortunately, my brother's Facebook account was also disabled.
I have always respected Instagram's rules and have not knowingly violated them. It’s possible this occurred due to an error. As a budding targeting specialist, I put effort into maintaining a proper and appealing Instagram page, where many of my peers, friends, and acquaintances are present. I don't want to lose contact with them. Instagram served as my primary source of income, and I regret any inadvertent rule infringement.
I kindly request your assistance in unblocking my Instagram account.
I commit to complying with all community guidelines.
Reported by GetHuman-prigozha on Saturday, June 19, 2021 9:19 AM
Unfortunately, my account has been temporarily locked due to a phishing incident where I entered my password on a fraudulent website. I am unable to receive the security code necessary to verify my account despite having the correct email and phone number on file. In the meantime, I have resorted to using my second account, which was working fine until I added my phone number to it and experienced similar issues. I am unable to reach Instagram for assistance and I am uncertain about the next steps to recover access to my accounts.
Reported by GetHuman6227190 on Monday, June 21, 2021 3:07 AM
Subject: Urgent Account Access Issue
Dear Team,
I am currently facing a major Account Access Issue since yesterday. My account has been compromised, and in order to secure it, I need to reset my password. Unfortunately, when I try to do so, I receive an error message stating, "We cannot send a reset link. Please contact Instagram."
I have attached a screenshot of the error for reference. To regain access and ensure the security of my account, I urgently need a reset password link.
For account verification purposes, here is some pertinent information:
- Email: [redacted]
- IG Username: raj__addy
- Facebook page: imraj.addy
- Type: Entrepreneur
Please assist me promptly as this is my personal social account that requires immediate attention for security.
Thank you,
Raj - Account Owner
Reported by GetHuman-rajaddyl on Tuesday, June 22, 2021 8:07 AM
Hello! My account was hacked @elena_ok and fraudulent activity took place. The email and phone number were changed. Originally, I had listed 8[redacted] and [redacted] Currently, there is a different number and email. I reached out from this email [redacted] to [redacted] but did not receive any response. It seems the scammers hacked the email and set up a filter to block incoming emails from support. I have now removed this filter, but unfortunately, I am still awaiting a response. I kindly request a reply to be sent to this email. I am willing to answer a security question or provide any necessary proof. Attached is a screenshot of the hack.
Reported by GetHuman-okoneshn on Tuesday, June 22, 2021 3:45 PM
I recently noticed a suspicious phone number linked to my Instagram account that I didn't recognize. I tried to change it, but when I did, I got logged out. Now, I'm being asked to confirm an email or phone number that I didn't set up. It seems like my account may have been hacked as the associated email was strange and the number had repeating digits. I have no idea how this happened since I never shared my password. None of my friends or family have access. I'm unable to confirm my identity to regain access to my account.
Reported by GetHuman-marihol on Wednesday, June 23, 2021 1:20 AM
I recently joined as an ambassador for a USA-themed clothing brand. I included "#1776militia" in my bio to represent the ambassador program. Unfortunately, my Instagram account was swiftly deactivated. The platform mentioned it would provide further instructions in 24 hours, but I never received any notification. When I attempted to log back in, I found out that my account was permanently deleted for breaching community guidelines. I assure you that my content was not violent, vulgar, or harmful in any way. It mainly focused on photos of myself, friends, and family. Despite appealing the deactivation, I am still waiting to hear back from Instagram.
Reported by GetHuman-stonecl on Wednesday, June 23, 2021 5:48 PM
Dear Sir or Madam,
I wanted to inform you that the account with the username mel.iraab was taken over by a foreign user without my daughter's consent back in April. She no longer has access to her account, yet it remains active with all her contacts and photos. The account is being used to sexually blackmail my daughter. A report was filed in April with the criminal police, and the case has been forwarded to the public prosecutor's office in Rosenheim under the file number StA Rosenheim [redacted] UJs [redacted]/21. I urgently request that you delete the account mel.iraab immediately and permanently due to criminal activities. Thank you.
Reported by GetHuman-xaverxa on Friday, June 25, 2021 8:33 AM
For the past couple of months, I have been experiencing difficulties posting multiple photos and videos on my Instagram account named p.cholewska. This issue is troublesome as I usually like to share a combination of photos and videos instead of single uploads. Unfortunately, I have refrained from posting at all due to this malfunction.
I have attempted to resolve the problem by deleting unnecessary files and Instagram albums on my phone. However, whenever I try to post multiple media files, I repeatedly encounter the error message, "Can't continue editing. Sorry, there was a problem with editing your photo. A report has been sent to Instagram." This has been happening for a couple of months now.
Today, during my visit to the oceanarium, I wanted to document my experience but faced the same issue. It's disheartening to feel that my account serves no purpose while this problem persists.
I hope there is a solution to fix this issue soon.
Regards,
Paulina
Reported by GetHuman-pcholew on Friday, June 25, 2021 10:31 AM
Hello,
I am experiencing issues with my Instagram promotion payment method. Despite using the same card successfully on another account, I encounter a "payment due" message whenever I try to promote on this account. After attempting to pay multiple times, sometimes being charged $1, I keep encountering a page error and the cycle repeats. Despite paying $8 in total, the issue persists. I hope to resolve this matter promptly to resume running ads smoothly.
Thank you,
Bojana
Reported by GetHuman-bojanak on Friday, June 25, 2021 6:33 PM
Hello, my account is Marnie.09. I created it in 7th grade, and my neighbor, who is like my brother now, linked it to his inactive email, @[redacted] I remember the password, which is Marnie.[redacted]9. However, after trying to sync it with my active email, @[redacted], I got logged out. I don't have access to the security number sent to the linked email. I have Lucas's contact information, and he's been trying to recover his old email to help me. I really need to regain access as it holds important memories for me. Please assist me in recovering my account. Thank you.
Reported by GetHuman6252426 on Friday, June 25, 2021 9:53 PM
Hello,
I am the head chef of the Werft restaurant in Faoug. Our Instagram account (restaurant_werft_faoug) was unexpectedly suspended last night for unknown reasons. The notification mentioned a violation of community guidelines by allegedly sharing the password with a third-party service to gain more likes or followers. This is not the case as I am the only person with access to the password.
I tried reaching out to Instagram support yesterday without success. I would greatly appreciate your assistance as I urgently need access to the restaurant's business Instagram account.
Thank you for your prompt response.
Best regards, Simon A.
Reported by GetHuman-simonau on Sunday, June 27, 2021 8:24 AM
Hello Instagram Team,
I sincerely apologize for my mistake that led to the deactivation of my Instagram account. I unknowingly posted something that violated the community guidelines, and I take full responsibility for that. I assure you this will not happen again.
I kindly request you to re-activate my Instagram account. I am deeply sorry for any inconvenience I have caused. I have included the email addresses associated with my Instagram and Facebook accounts for your reference.
Instagram Email:
1. [redacted]
2. [redacted]
Instagram Name: vr_rawat_ajmer
Facebook Email:
1. [redacted]
2. [redacted]
Facebook Old Name: Vishnu Rawat Rajput Devriya
New Name: Vishnu Rawat Rajput Devriya
Instagram is a big part of my life, and I sincerely hope to have my account reinstated. Thank you for your understanding and assistance.
Warm regards.
Reported by GetHuman-rawatgam on Sunday, June 27, 2021 12:02 PM
My account, @lana.sxn, was deactivated a month ago without any clear reason. Despite not violating any guidelines or posting inappropriate content, my account remains suspended. I've reached out to Instagram/Facebook with a selfie holding a unique code as requested, but there has been no response. I'm concerned that a mistake has been made and would prefer to resolve this without legal action. My account means a lot to me, and I hope for a resolution soon. Thank you for looking into this matter.
Reported by GetHuman6258576 on Sunday, June 27, 2021 2:13 PM