Instagram Customer Service Issues

Hallo Instagram-Team, Ich bitte höflich darum, meinen Instagram-Account zu löschen, da ich befürchte, gehackt worden zu sein und keinen Zugriff mehr habe. Mein Problem besteht darin, dass ich meine Passwörter für Instagram und Facebook in der Vergangenheit verknüpft hatte. Da ich normalerweise permanent angemeldet war, habe ich das Passwort mehr oder weniger vergessen. Ich habe es zwar irgendwo notiert, aber momentan befinde ich mich in Bayern, während der Zettel mit dem Passwort an meinem Hauptwohnsitz in Baden-Württemberg liegt. Vielen Dank für Ihre Hilfe!

I encountered a login issue on Instagram where my account is linked with Facebook. Suddenly, I was logged out and now I am unable to log back in as it requires a video selfie for confirmation. After submitting the video, the app crashes when I try to proceed, leading to an automatic restart with an error message stating, "Oops, an Error occurred," ultimately locking me out of my account. It's frustrating that Instagram and Facebook have been unresponsive to this problem, known since November [redacted]. Many affected users like myself are unsure of how to resolve this persistent login bug. Username: candidp99

Dear Instagram, I am writing in regards to the deactivation and subsequent deletion of my Instagram account due to copyright infringement. I want to express my sincere apologies if I unknowingly violated the terms of service. My intention was to share knowledge and motivation with my followers, especially young people, to help them achieve their goals and dreams. Over the past 5 years, I have dedicated my time to this platform purely out of my passion for football. I am seeking one last opportunity to either restore my Instagram account or retrieve my content. I deeply regret any unintentional wrongdoing and the inconvenience caused. I am struggling to come to terms with this situation and would appreciate your understanding and forgiveness. I am unsure of the specific terms I breached and wish there had been a warning to rectify any mistakes. I sincerely hope we can work together towards a resolution that benefits both parties. Thank you for considering my appeal and I am truly sorry for any inadvertent errors on my part. Sincerely, R.

Dear Instagram, I am reaching out regarding the deactivation and deletion of my Instagram account due to copyright infringement. I want to express my sincere apologies if I unintentionally violated the terms of service. My main goal was to share knowledge and motivation with my followers, especially young people, to help them reach their goals and dreams. For over 5 years, I have dedicated myself to sharing my expertise in football. I humbly request a chance to either restore my account or retrieve my content. I deeply regret any oversight and am truly sorry for any misunderstanding that led to this situation. It has been a challenging time for me, and I am eager to resolve this issue amiably. Please consider my plea for reinstating my @rkperformance_ account. I am willing to cooperate and ensure compliance going forward. I acknowledge my mistake and seek a positive resolution. Your prompt response and support in this matter would be greatly appreciated. Thank you for your attention.

Hi Ankit, I am Naveen Potnuru from Australia, and I hope you can assist me despite being a stranger. Our Instagram page "Weaving_thread" has suddenly stopped working, which we heavily rely on. Over the past 3 days, we have encountered the 'Couldn't refresh feed Issue' and 'Challenge Required' problems, preventing us from viewing posts, follower count, and messaging followers. Unfortunately, there is no support team available to contact. Our small business is at stake, and our family's livelihood depends on this page. Despite trying various methods to contact Instagram without success, the page remains crucial to us. Many customers depend on our updates, and the inability to reach them is distressing. We have no alternative means to interact with customers outside of Instagram. Any assistance or guidance you can provide would be greatly appreciated. Thank you in advance and best regards.

Hello, I'm Naveen Potnuru from Australia. I'm facing an issue with our Instagram page "Weaving_thread" which has suddenly stopped working. For the past 3 days, we're encountering 'Couldn't refresh feed Issue' and 'Challenge Required', preventing us from seeing posts, follower count, and messaging followers. As a small business relying on this page, we desperately need assistance as there is no support team to contact. We've tried reaching out to Instagram without success. Our family depends on this page, making it crucial for us. Many customers rely on our page, and this issue is hindering our ability to update them. We are unable to communicate with customers outside of Instagram. Any help would be greatly appreciated. Thank you in advance. Cheers. Regards.

Hello, my professional Facebook account got linked to my official Instagram account, but now my Instagram account has been disabled, and I can't access it. I abide by all Facebook community guidelines and have important personal information stored on my Facebook account that I cannot afford to lose. My identity is confirmed through this account, and I am taking responsibility for this mistake, assuring it won't happen again. I have submitted my documents for appeal. I kindly ask for a review of my Facebook account to help resolve this issue. Name: Vikas P. Nickname: Vikki P. Occupation: Advocate at Jaipur High Court Instagram username: vikki_palsaniya Email: [redacted] Country: India

Help Center Support Request I am reaching out regarding my Instagram account, @callme_lailai, owned by Janel Coates. I have been facing an ongoing issue with unknown followers requesting to go live with me. Unfortunately, some of these individuals have gone live displaying inappropriate content, which violates community guidelines. As a responsible user, I promptly remove and block these accounts. I believe it would be beneficial if the platform could track and delete the accounts of those engaging in such behavior to protect other users. My goal is to maintain a safe and positive environment on my account to pursue career opportunities without encountering inappropriate content. I appreciate the support in addressing this concerning issue and preventing these accounts from accessing my live sessions. Thank you for understanding my perspective and the need to address these unwelcome actions of certain users on Instagram.

Good morning, I am Dilmurod Vasidzhanov, the administrator of the @hypeshmotka account. I am requesting the unblocking of promotions on Instagram. I believe my account was mistakenly blocked, as I have not violated any Facebook advertising rules. When I attempted to create an advertising account for the first time on Facebook, it was blocked during the setup, leading to the disabling of Instagram promotions, which are crucial for promoting style and engaging with my audience. My profile focuses on promoting fashion and sharing unique and beneficial content. I have reviewed Instagram Community Guidelines and Facebook Ads Launch Rules to ensure compliance for future posts. I sincerely apologize for any misunderstanding and kindly request assistance in resolving this issue.

Hello, Name: smk.apa.kz Password: Apa456*** (Stars represent hidden characters!) The issue I'm facing is that when I try to log in, I receive a message (approximately since 06/07/[redacted]) that says: "Help us verify that you own this account. To confirm ownership of this account, you need to verify your identity." However, the email they want to send the security code to is inaccessible since the email is locked, and we do not remember the password as it was created a long time ago and hasn't been accessed since. Unblocking this email has been unsuccessful because we do not remember anything except the email address: [redacted] HELP ME UNLOCK MY INSTAGRAM ACCOUNT! Additional information: We created this Instagram account through Facebook, but for some reason, there is no longer a connection to Facebook. FACEBOOK (ShymkentAPA. Login: [redacted]). The Instagram account is a business account focusing on education and seminar hosting.​​​​​​​

I am a student-athlete at Greenwich High School, and my name is Kelly Martyanov, but you can call me Kel. I haven't logged into my account for some time due to school work and sports commitments. Today, when I tried to log in, I realized I forgot my password and noticed that my email address was changed, preventing me from accessing my account kel_martyanov using [redacted] The last password I remember is SoccerStar22, but it's not working. I am willing to provide any verification to confirm my identity. It's important for me to regain access before the end of the school year as my school friends and teammates connect with me there. I have made 5 posts on the account. Feel free to contact me at [redacted] if needed. Thank you for your help, and I hope to hear from you soon.

Good morning, I have a business account called @luxbraidsby.wendy__. I forgot my password after changing both my email and phone number for personal reasons. I am unable to log back in, but I can provide personal information to confirm my identity and regain access to my Instagram account. This account is crucial to me as I have invested significantly in building content and followers, and I have a substantial clientele that I am currently unable to reach. I am willing to provide any necessary information to confirm my identity; please assist me in recovering my password or regaining access to my account, @luxbraidsby.wendy__. You can contact me at [redacted]. My full name is Wendy Leyba. Thank you for your help.

My Instagram account @aurhzh has been mistakenly banned. It has been repeatedly hacked by users in Indiana and California, as shown in the login history, even though I primarily use it in Pennington, New Jersey and Rome. The hackers have posted hurtful messages to my friends, which I find distressing. I acknowledge some of the content went against the guidelines, but I did not intend it to be offensive. I apologize for any distress it caused. I am eager to have my account reinstated as it is my main means of staying connected with loved ones. I am committed to enhancing security measures and ensuring I comply with the community guidelines in the future.

I recently experienced a hacking incident on Facebook/Messenger. A friend informed me that someone was impersonating me on Instagram, a platform I do not use. Before I contacted Instagram about the fraudulent account, I received emails from Facebook stating that my password was changed and a pin was created, which I did not authorize. Following instructions from a supposed Instagram email, I sent multiple photos holding my driver's license to verify my identity, only to realize later that the email was generic and possibly not legitimate. I fear that I may have inadvertently shared too much personal information. This situation has left me anxious, and I would appreciate any guidance on what steps to take next. Thank you.

I am experiencing a serious problem with my Instagram account. I am unable to access it properly as the feed won't refresh, preventing me from seeing my followers, following list, posts, and accessing settings or any pages within the app. This issue has persisted for over 24 hours despite my efforts to resolve it by uninstalling and reinstalling the app, clearing cache, logging in on another device, and opting out of beta testing. Despite these attempts, my account remains inaccessible on any device. I have reached out to Instagram twice regarding this issue and hope for a prompt resolution. Thank you for looking into this matter.

My art Instagram account has been disabled by Instagram for allegedly violating community guidelines. I am certain that I did not breach any rules, and this feels like an error. Three days ago, I posted an original reel of my artwork. Soon after, I received a message prompting me to confirm unusual activity, which led to me being logged out. The message stated that if they could verify my info, I would regain access within 24 hours. Despite my efforts, I have not been successful in recovering my account. I attempted to complete the disabled account form on Instagram, but it did not allow me to submit it due to an issue with my ID validation. I have also reached out to Instagram and Facebook via email, but I have not received any responses yet.

Good morning. Eight years ago, my aunt, Hala Homsi, started an Instagram account under the name halasweddingcenter. This account is a business profile that she has managed for a long time, created by a friend of my aunt. When she set up the account, she included the business telephone number and an outdated email address. Presently, we are unable to access the account as it appears that the password may have been changed. Upon attempting to click on "forgot password," it sends a text to the business phone, which is not able to receive texts, and the email provided is no longer in use. This situation is causing us a lot of stress, as this account is crucial for our business. We are willing to provide any necessary identification if required, so please advise us on the next steps to resolve this issue. Thank you.

Здравствуйте, столкнулся с непонятной ситуацией. Все работало нормально, но вдруг на странице запросили повторный вход с паролем и кодом подтверждения из-за подозрительной активности. После ввода данных аккаунт заблокирован на 24 часа для проверки без дополнительной информации. Пробовал восстановить по статье, но не могу найти идентификатор пользователя для обращения в поддержку. Нужен совет, что делать в такой ситуации. Кто-то сталкивался с подобным?

Dear Sir or Madam, I recently received a concerning message informing me that my Instagram account has been compromised and the hacker is demanding a large sum of money for its return. Despite my efforts, I have been unable to regain access to the account named "frau_mietziii_ink" with 117k followers, which is crucial for my art business. I had recently applied for verification through your platform and provided my ID. Any assistance to recover my account would be greatly appreciated. Please reach out if you need further verification. Thank you. Best regards, Nancy Antje B. [redacted]

Hello Instagram, I am reaching out for assistance regarding my account. Recently, there have been attempts to access my profile without my consent. Though I remember my password, I am unable to log in. Despite trying to recover via email and speaking with a representative, the email connected to my account is inactive, and I have also changed my phone number without updating it on my social platforms. I sincerely hope that you can assist me as my account holds sentimental value, including pictures of my children. I possess all necessary IDs and documents to verify my ownership of the account. Your prompt response and guidance in resolving this matter would be greatly appreciated. Thank you.