Instagram Customer Service Issues

Hello, I am reaching out regarding an issue with my Instagram account "kerymova.s" that has been taken over by my ex-boyfriend. He has added his contact information to the account, preventing me from accessing it, and has been sending messages on my behalf. The attached email address and phone number do not belong to me. I can verify my identity with a photo of my passport or ID. If there is a way to check the account's history or secret questions, I can provide all necessary information. How can I regain control of my Instagram account? Unfortunately, I no longer have access to the last phone number associated with the account as it is from a different country than where I currently reside.

Hello, I need assistance in recovering access to my osipenko_official25 profile as it has been hacked, and the email associated with it has been changed. I am unaware of the new email and phone number linked to the account. On 05/26/[redacted] around 14:00, my friends started receiving messages asking for a significant amount of money, which I did not send. Subsequently, I realized I no longer had access to my Instagram profile. It seems someone is trying to scam money from others using my account. The phone number linked to the profile was +[redacted]-66-[redacted] and the email was [redacted] Any help in resolving this matter would be greatly appreciated.

Dear team, I am experiencing difficulty accessing my Instagram account. I suspect it may be due to a violation of Instagram's privacy policy on my part, unintentionally. Despite attempts at face verification and reaching out to Instagram and Facebook via email, I have not received a response. Reporting the issue through my sister's account did not yield results either. Unfortunately, Instagram has not provided any specific details on whether my account is banned, disabled, or the reason for it being closed. I sincerely apologize for any wrongdoing and assure the Instagram team that I will be more mindful moving forward. I kindly request the reactivation of my account at your earliest convenience. Thank you, Username: @orophile_resh_

Hello Instagram, On 06.06.[redacted] at 3:40 PM, my Instagram account was hacked from New York (USA) and all login details were changed. This person is messaging my followers talking about online business and other things. I can't access my account or reset it anymore. I urgently need to regain access to my account. It's very important to me because of my music, and I've had this account for several years. Please help me!! Please!! Every time I tried to change my password, I received an error message saying: "There was a problem, please try again later." My former account name was: burakozonline The hacker changed it to the current account name: burakozonlinecool Attached is my ID as proof of identity and a screenshot with the phone number that is not mine. My phone number is: +49 [redacted]3 My real name: Burak Öztürk PLEASE HELP ME

Hello, I am very disappointed that lately I have had to contact Instagram support quite often. The cycle of my account being blocked and then unblocked has turned into a marathon. My account, along with me, is being harassed and targeted by hate from competitors. They submit baseless reports about my content without any valid reasons, and to my surprise, you do not overlook these reports and proceed to block me. It is very disheartening considering the fact that I have never violated, do not violate, and do not intend to violate the community guidelines regarding content posting. I kindly request once again to please unblock my account and inform me of the reason why I am constantly facing these blocks, if there is indeed a reason. I hope for your understanding and competence. Have a great day!

I successfully reset the password following your instructions. However, despite changing the password, I still cannot access my account. The main problem I encounter is that I no longer have access to the phone number where the verification code is sent. I updated my number four years ago but forgot to change it on my Instagram two-factor authentication settings, which still rely on my old number. That's why I requested to receive the code via email since I can't retrieve the old number and, subsequently, the verification code. The issue originated with Instagram showing me a temporary lock due to phishing activity. I reported this multiple times without a response until you intervened with instructions. We logged out, reset the password as directed, but are still unable to access the account. We have been unable to resolve this for over a week now. The primary concern is changing the verification code number to my current one and adding my email to the two-factor authentication for access and verification purposes.

Hello. I was scammed on Instagram by the account: bags_shoes_dream.de. Please close this fraudulent account. I have chat logs on Instagram and WhatsApp with the bank details where I was asked to transfer the money. The seller promised me a timely delivery of the wallet and kept saying to wait, be patient, the order will arrive. He assured me of a timely delivery. Now I am left without a birthday gift and strongly suspect fraud. The Instagram page of the alleged seller is: bags_shoes_dream.de. Proof of payment for the women's wallet is also available. The gift was supposed to be for my girlfriend's birthday on 10.06. Instagram account of the accused person: bags_shoes_dream.de They offer clothes there, payment is done via bank transfer, but the goods are never shipped, instead, there are constant messages saying "order is coming, just wait". Therefore, I would like to report this for fraud. Chat logs and the payment receipt for a wallet are available.

"I can't log in, need help accessing my Instagram account" Hello, I encountered an issue trying to log into my Instagram account. I am being prompted to enter a verification code from a phone number I no longer have access to. Even though I updated it in two-step verification, the old number is still showing up, preventing my login. Although the system shows the old number, I am receiving the verification codes on the new one. Unfortunately, I am not receiving the shifting verification code. Please assist me with this matter. OLD CELL PHONE: +52 [redacted] NEW CELL PHONE: +52 [redacted] ACCOUNT: jordanvrendon

Hello, good morning. I encountered an issue trying to access my Instagram account. It is requesting a verification code from a phone number that I no longer possess. I changed it under two-step verification settings, but the old number keeps showing up, preventing me from logging in. Despite the system showing the old cell phone number when attempting to log in, the verification codes are being sent to the new one. Unfortunately, I am not receiving the "phishing" verification code. Your help would be greatly appreciated. OLD CELL PHONE: +52 [redacted] NEW CELL PHONE: +52 [redacted] ACCOUNT: jordanvrendon

Good morning, I encountered an issue accessing my Instagram account. It's asking for a verification code from a now-disused phone. I believe I updated it in two-step verification, but the old one persists, preventing my login. Although the system shows the old phone, the codes are sent to the new one. However, I am not receiving the "phishing" verification code. Please assist me. OLD CELL PHONE: +52 [redacted] NEW CELL PHONE: +52 [redacted] ACCOUNT: jordanvrendon

Hello, I am having trouble accessing my Instagram account starting today. (Seb Perez - el_sebp) I was asked to make a selfie video turning my face to confirm my identity, but whenever I try to send the video, the app crashes. I am unsure if my selfie videos were sent successfully. Also, on my computer, I see a message on my account saying, "Oops, an error occurred," and I am unable to do anything. On my phone, I have uninstalled and reinstalled the app 5 or 6 times, but the issue persists where I need to send a selfie video, and the app crashes. Sometimes, without even opening the app, I get redirected to a blank page with the message "Oops, an error occurred." I do not know what else to do. I look forward to your response, hoping you can provide assistance and some answers. Sincerely, Sébastien Perez

I believe my son's account has been compromised. An unknown link was sent to me and I clicked on it, leading to my account being disabled. I provided information to try to fix it, but I fear it may have caused more problems. I need access as I have important memories, including my upcoming 8th-grade dance, that I'd like to share. I appreciate any assistance as my mom also reached out for help. Instagram is not allowing me to create a new account.

Some time ago, I attempted to create an account with the username PropagationPlanet. Initially, it showed that the username was available, so I started entering my details. Unfortunately, I closed the app accidentally. When I reopened it, the username was no longer available. Now I cannot access the account, but it shows up when I search for it. I am seeking assistance in determining if that account belongs to me so that I can regain access.

My Instagram account was temporarily disabled, and I received a message stating the following: "We've identified suspicious activity on your Instagram account and have temporarily locked it for security purposes. It seems that your account may have been compromised due to entering your password on a website pretending to be Instagram. This type of attack is known as phishing. In the next few steps, we will guide you through verifying your identity to enhance the security of your account and allow you to regain access."

Dear Sir, I sincerely apologize for the inappropriate video that was shared from my Instagram account. My friend played a prank on me by sending the video and requesting that I share it on my account. I take full responsibility for this incident and assure you it will not happen again. I kindly ask for your understanding and request not to have my Instagram account deleted, as it contains all my important data. Thank you for your consideration. Instagram ID: mr_sharma1242

I am reaching out regarding my Instagram account, @siddhant.singhthakur. Regrettably, due to a misjudgment influenced by a friend, I unknowingly violated the video-sharing restrictions, resulting in a ban on my account. I sincerely apologize for this error and assure you it will not be repeated. I am unable to submit a form to address this ban, and humbly request that my account not be permanently removed. I have been a loyal user for a long time, and I ask for forgiveness this one time. The individual who misled me is @yash_garg_23.

Hello, my personal Instagram account was disabled for unknown reasons. I did not engage in any illegal activities and always followed the community guidelines by using my real name, photos, and phone number. I believe someone reported my account unjustly. I had personal data stored in it and I am unable to log in now. I kindly request your assistance in recovering my account. Thank you, Instagram Team.

Hello! My Instagram accounts svekal_09 and svetkal_0910 have been banned! I didn't intend to break any Instagram rules; I simply wanted to access those accounts. An error occurred in the file where I stored emails, usernames, and passwords for logging into my Instagram accounts - I mistakenly entered the wrong email, [redacted] I corrected it to [redacted] but then my password didn't work. After creating a new password and updating the file, I lost access to my svetkal_0910 account! Trying to recall the original password (which had already been changed in the file), my accounts got banned. Please, restore my accounts! I will be more careful with storing emails and passwords in the future. There was no hacking involved; these are my accounts! Kindly respond to my email [redacted] Thank you for your assistance.

Dear Sir, I apologize for the inappropriate video that was shared on my Instagram account. It was not intentional on my part, as a friend sent it as a prank and urged me to share it. I am sincerely sorry for this error. Please consider giving me a second chance. I kindly request not to have my Instagram account deleted, as it contains important data for me. I assure you there will be no further complaints from my end in the future. Thank you, IG ID: mr_sharma1242 Email: [redacted]

Hello, I am having trouble accessing my account @missmira_moda4. It shows incorrect password, so I tried to recover it through email. Verified my mobile number and clicked on the "Done" button ✅. When I press it, nothing happens, and I can't proceed to log into my account. For the past two days, we have been unable to respond to customers. What should we do? Please help as people are waiting for their orders((( Previously, we also couldn't refresh the feed - it kept showing an error (unable to refresh). Thank you very much in advance for your help.