Instagram Customer Service Issues

Dear Support, I am reaching out regarding my Instagram account, which has been hacked. The hacker changed the email associated with the account, making it impossible for me to recover it through standard means. The hacker linked my email to a different account, connected somehow to the account "qqqq.qq1936." I am anxious about this situation and need assistance in reclaiming my account, "valerija_dainis," which is now linked to the email "u******[redacted]" I am willing to provide any necessary proof of identity, such as passport photos or selfies holding a code next to my face. I have attached photos of myself with the account link and photos of the hacker requesting money. The hacker's bank account details are also included, but I am not willing to comply with their demands. I await your response. Please communicate with me through my husband's email. Thank you for your attention to this matter. Best regards, Valerija D.

Dear Instagram Support, Today, I discovered that my Instagram account (Lenn.lvbk) has been deactivated due to suspicious activities. I'm unable to access the email linked to the account to receive the verification code. I'm unsure what steps I can take now. Is there an alternative way to verify my identity using a different email address? Your assistance in this matter is greatly appreciated. Best regards, GER

Hello, I am encountering an issue where I can log into our account, but the system claims it is sending a verification code to an email that should be [redacted] I suspect I may have accidentally mistyped [redacted] or there might be an issue with your code verification servers since we are not receiving any emails. I briefly considered if another retired email address, [redacted], was receiving the emails, but after recreating it, I found that was not the case. This problem has persisted for a considerable period of time and despite my previous attempts to seek support, I have not received a response. Access is crucial for us to merge our Facebook page and ads, as well as to manage the account from our mobile devices. Without resolving the email verification issue, we are unable to proceed effectively. If it helps, I can provide my cellphone for verification at [redacted]. While I successfully connected the Facebook Business page to Instagram with the correct password, I am unable to log in on any device for posting or account management. Your assistance with this matter would be greatly appreciated. Thank you. Best regards, Cort B. Dollar Nail Art www.dollarnailart.com

I received an email stating Instagram respects copyrights. I posted a rapper's music on my story, and it was blocked in four countries as I didn't own the music. Following a warning email that my account would be disabled in 24 hours, I clicked a link. Shortly after, I was logged out, and someone from another country hacked my account, deleting pictures and changing information. Despite Instagram sending password reset links, an error occurred, and the code provided didn't help. I have evidence my account was stolen, have remaining tagged photos, messages, and content. I've had this account for months and had 10.8K followers. I'm an artist and need access to my account. The hacker is now trying to sell the account back to me.

Good evening, I kindly ask for assistance regarding my situation. On 24.05.[redacted], my Instagram account sukhovii_l was hacked (phone number and email changed), making it impossible for me to recover the account. Messages were sent from the hacked account asking for money, leading to fraudulent activities. Friends who notified me attempted to block the account, but I am uncertain about its current status. I request your support in recovering my account. I can provide photos for verification if needed. The phone number associated with the account is +[redacted]18. On 24.05.[redacted], I received a password reset code at 13:51, which I did not notice immediately, leading to the unfortunate situation. Please assist me in regaining access to my account. Looking forward to your response.

1. After resetting my password, I proceeded to log in using my username and new password. However, when attempting to access my account, I encountered the following message: 2. My account has been locked for security reasons. In an effort to unlock it, I clicked on the option to verify my identity and proceeded with the next steps. 3. The system prompted me to confirm my identity either through email or mobile number. Since my mobile number had been compromised, I opted to verify via email and clicked on "Send Security Code." 4. I was then required to enter the security code sent to my email. Despite checking both my inbox and spam folder, I did not receive the code as expected. The process seemed to halt here. In summary, after trying to retrieve the security code, no further communication was received via email. Thank you in advance for any assistance. Have a great day!

Hello there 😄 Let me explain my situation. I initially had a fake account on Instagram, and later added a real account using the multiple accounts feature. However, only the fake account had access to full features. Even after deleting the fake account, I still can't access all the features on Instagram with my real account. Specifically, I am unable to update the messaging system, which is essential to me. I've tried various solutions like reinstalling the app, logging in and out, and using temporary codes, but nothing seems to work. I suspect there might be an issue with my account rather than the app itself. I've seen similar queries on Quora, and despite reporting the problem extensively with screenshots, I haven't received any response from Instagram Help. As a beta tester, I've tried that route as well. I'm reaching out for assistance as I simply want to chat with my friends. Could you please help me out? Thank you in advance 😁 My account username is "livelylad." I appreciate any guidance you can provide. Wishing you a lovely day 🤗🤗🤗

Hello, I am reaching out to you as I have been facing an issue on Instagram for over 3 days now. Around two months ago, I activated two-factor authentication on my Instagram account for security purposes. However, I lost all my photos on Wednesday, including the authentication code for Instagram. Consequently, I am unable to log in to DUO mobile as I do not have access to my photos, which means I cannot retrieve my codes. This situation is problematic as Instagram is essential for my work, and I was supposed to post sponsored content, which I could not do due to this issue. My Instagram account is: Ambredidi. I would appreciate it if you could find a solution promptly as this problem is becoming increasingly inconvenient.

I currently manage multiple Instagram accounts, but I recently wanted to create an additional one. Understanding there is a limit to the number of accounts allowed, I attempted to sign out of one account I no longer use. However, aware that I needed to delete the app to ensure the account was forgotten, I changed the passwords for all my accounts, approximately four in total. This triggered a security lock on my account due to the unusual activity. Instagram offers options to recover accounts via phone or email. Regrettably, I cannot access the email linked to the account but can receive the security code through my phone number. Despite several attempts, I have not received the security code and encounter an error when trying again. I have been unable to log back in for a few days now and need assistance. My primary account is Scook.ie_.

I was signed into multiple Instagram accounts on my phone, but I needed to add another one. I realized that I needed to log out of one to do so. I changed the passwords on all the accounts that I rarely use to make sure I could log back in after re-installing the app, but this caused the system to see it as suspicious activity. Now, when I try to recover my account using my current phone number, I don't receive the security code via text. Additionally, I no longer have access to the email linked to the account. Every time I try to request another code, it keeps saying there is a problem and to try again later. I've been attempting to recover my account for a few days but have been unsuccessful. I'm unsure of what steps to take next. The account I believe is locked is scook.ie_.

Hello Facebook Team, I am writing to inform you that my official personal Facebook account was linked to my official Instagram account. Due to some mistakes, both accounts have been disabled, and I am unable to access my Instagram account. I have always adhered to Facebook community guidelines and have stored personal information on my Facebook and Instagram accounts. My identity is confirmed through these accounts. I have submitted my documents for appeal and kindly request a review of my personal Facebook account to address this issue. Thank you for your assistance. Sai Akshit

On 5/27/21, my Instagram account was hacked, and I couldn't log in. When I contacted Instagram support for a password reset link, they replied in Turkish. I've contacted them multiple times from my Yahoo account (the one I used to sign up for Facebook and Instagram), stating my account is in the U.S., but I keep getting responses in Turkish. Even when I tried with my Gmail account, the replies were still in Turkish. It seems the hacker moved my account to Turkey, but my settings show my location as the United States. The hacker also falsely claimed copyright infringement on my profile. I'm struggling to contact Instagram/Facebook to resolve this issue and haven't had any success.

Hello. The constant block-unblock cycle of my account (@coupl.vs) has become quite a marathon. I believe I am being harassed and targeted by competitors who unjustly report my content without any valid reasons, leading to my repeated blocks. It is disheartening since I have always abided by the community guidelines regarding content posting. Kindly reconsider unblocking my account and communicate any issues to me clearly to address them constructively. I am open to discussing problems and finding solutions for them. I hope for your understanding and expertise. Please contact me through my email in the future.

Hello, I go by Jack Harris or @jackk on Instagram. Recently, when attempting to log in, I received a notification stating that my account was disabled for impersonation. This is clearly a mistake. I was required to complete a form and provide a photo of my ID, which I did multiple times without any response or resolution to reactivate my account. Being an influencer/manager, this issue has significantly impacted my income and career. For me, social media is not just for fun; it's my livelihood. Managing other creators and producing content is my profession. This situation has caused immense stress as it hinders my ability to work effectively. Any assistance in resolving this matter would be greatly appreciated. Thank you for your understanding.

Hello Justin, I hope this message reaches you in good health. I am Jack Harris, known as @jackk on Instagram. Recently, I encountered an issue trying to access my account. I was informed that it has been disabled for impersonation, which is clearly a misunderstanding. I followed the instructions given to provide a picture of my ID through a form, but despite multiple attempts, I have not received any updates or had my account reinstated. Being both an influencer and manager, this situation has significantly impacted my income and work. While some may view social media as just a pastime, for me, it is my profession. Managing other creators and creating content myself, this issue has caused me considerable stress and hindered my ability to work effectively. Your assistance in resolving this matter would be greatly appreciated.

I encountered an issue on Instagram while unfollowing inactive accounts, leading to being locked out due to suspicion of being a bot. Unfortunately, I am unable to reset my password as I have forgotten the old one. Upon attempting to initiate the password reset process, I receive messages stating "no users found," and no reset emails are being sent to my email address. Occasionally, I am informed of an error processing my request or advised to try again later. Although my account is still active, my attempts to create a new account are hindered by notifications that the username is unavailable and the email is already in use. Despite reaching out to Instagram through my brother's account, specific guidance tailored to my situation is lacking in their help center. I am seeking advice on any additional steps I could take to address this matter.

Dear Sir, I kindly request your assistance with my account issue. It appears to be temporarily locked, and I am unsure of the reason. I would appreciate your help in securing my account. I have provided an image file for your reference. My Instagram handle is joy_the_retriever1, and the password is joyalphaalpha1514. Despite resetting my password, I continue to be redirected to the page attached below. The listed mobile number ([redacted]) and email ([redacted]) are no longer in use. I have previously updated both my email and mobile number, yet the old inactive information still appears on the page. I was accessing this account on a Poco X2 mobile device. It seems there may be a technical issue on your end. Your help in resolving this matter would be greatly appreciated.

Hello, Dear Sir, This is my official Facebook account. I linked my Instagram account to my Facebook profile. Unfortunately, after a week, both my accounts were disabled. I am unable to log in to either my Instagram or Facebook accounts. I assure you that I have followed all of Facebook's community guidelines and have not done anything wrong on my official Facebook account. Kindly, I request the reactivation of my personal Facebook account and my Instagram account. Name: Nasir Khan Username: official_nasir_k_h_a_n Email: [redacted] I appreciate your assistance in reactivating my accounts. Thank you, Instagram team

Hello, I am currently managing the Alupa_Clarke account. The issue we are facing is that while attempting to log in to our Instagram account to upload photos, we were prompted to change our password through a provided link, which we did. Unfortunately, after changing the password, a new account was created, resulting in us losing access to our official account. We now have an unwanted new account (carkealupa) that we can access, and the original account that we are interested in regaining access to. We would greatly appreciate any assistance in resolving this matter. Thank you.

Hello, Since this morning, I have been unable to access my Instagram account on my phone. It says I am no longer the admin or need permission from an admin to send a direct message. It seems like my account has been hacked, but I can't even delete my account on either my PC or smartphone. Almost nothing works on my smartphone – when I launch the app, it closes itself. Can you please help me regain access to my account if possible? If not, could you please delete my account since I can't create a new one either? I would appreciate a prompt response. Thank you and have a nice evening.