The following are issues that customers reported to GetHuman about Instagram customer service, archive #108. It includes a selection of 20 issue(s) reported November 28, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am dealing with a troubling situation on Instagram. Someone created a fake profile to share false information about my personal health, resulting in my account being disabled. I am frustrated that I can't contact Instagram to resolve this issue. This platform is essential for me as I use it to promote my music, and it's distressing to lose access without any support. I have submitted multiple requests for help, but no one has responded. This experience is exacerbating my mental health struggles, and I feel like I'm reaching my breaking point. Please understand the seriousness of this situation for me. I urge you to review the account "mindful_herps" that has targeted me. My primary account is "the.mindful.mix," where I share my mental health journey. Your assistance in addressing this matter is greatly appreciated. Thank you for taking the time to read this.
Reported by GetHuman-evinhar on четверг, 28 ноября 2019 г., 5:20
My Instagram account (@flywithfarek) was disabled recently due to an issue where my ex-girlfriend uploaded her picture as my profile picture without my consent. This may have caused the account to be reported as impersonation. As a pilot, I have been sharing my flying journey with my followers, and it is disheartening to lose the ability to connect with them. I have been building my following for years and value the interactions with my fans. I am hopeful that this matter can be addressed promptly so that my account can be reinstated. Thank you for your attention to this matter. Farek Rahman
Reported by GetHuman-shahabur on четверг, 28 ноября 2019 г., 18:35
Hello, my name is Bret Lecheler. I need help recovering my account named "Lecheler." A while back, I had an account under "bretjlecheler," but I lost the password. Subsequently, I created "Lecheler." I eventually remembered the old password but had already established my photos and followers on "Lecheler." I've been using "Lecheler" for the last 3 to 4 years. Recently, I found myself logged back into "bretjlecheler" and can't access "Lecheler." I've tried various methods without success. Unfortunately, my current phone number and Facebook are linked to "bretjlecheler," making it hard to reset "Lecheler." Also, I can't access the email possibly tied to "Lecheler" - [redacted] I'm at a loss on how to recover my "Lecheler" account and would appreciate any assistance. Thank you.
Reported by GetHuman-lecheler on пятница, 29 ноября 2019 г., 17:16
My account was hacked on Instagram, and malicious messages were sent out from it, containing a harmful link. Despite changing my password, my account got locked. Instagram instructed me to use a code sent to my email to regain access, but after a brief entry, I was logged out again with an "error" message. I urgently seek assistance as I am frustrated. If I cannot recover my account, I want it deleted to protect my information from hackers. Your prompt help in resolving this matter is greatly appreciated.
Reported by GetHuman-skya on пятница, 29 ноября 2019 г., 22:10
I previously used an app for likes on Instagram but stopped using it and now utilize an analytics app instead. This new app helps me track my average likes and when my followers are most active for optimal posting times. Instagram warned me about using like-generating apps today, prompting me to delete two connected apps immediately. Despite this, when I attempted to like a friend's post later, I was blocked due to my past app usage. Although I have complied with removing the apps, I am now facing a week-long ban on liking and commenting, which is inconvenient considering my upcoming posts. I kindly request a swift resolution to this matter. Thank you.
Reported by GetHuman-ssted on суббота, 30 ноября 2019 г., 20:09
Hello. I updated my email and phone number on my Instagram account last night due to loss of access. Instagram sent a confirmation email to my new address with a link to secure my account if I hadn't removed my old phone number. Regrettably, I clicked the link and now they require verification. They want to send a code to my old contacts but I cannot access them. I am stuck because I cannot retrieve the code for verification. The Instagram helpline is unreachable, and I need help resolving this to prove ownership of my account and prevent any hacking attempts.
Reported by GetHuman-rockella on воскресенье, 1 декабря 2019 г., 1:23
I was using my Instagram account last night, but the next morning, I found myself logged out. The message "Help Us Confirm You Own This Account" appeared when I tried to log back in, prompting me to click on "get help logging in." Unfortunately, this led me to Instagram.com's help page for lost email or phone number access, which does not address my issue. As my career depends on this account, I urgently need assistance in regaining access.
Reported by GetHuman-kykills on воскресенье, 1 декабря 2019 г., 4:11
Hello, my name is Abhirupa. My Instagram account has been compromised even though I haven't used any third-party apps. Instagram is prompting me to reset my password, but every time I attempt to do so, an error message pops up saying to try again later. I have been unable to log in for four days now. Whenever I try to reset my password, it doesn't work. I have attempted the forgot password option, but still no luck. Although my mother can see my profile from her account, I can't log in from any device. Please assist me with this issue.
Reported by GetHuman4019061 on воскресенье, 1 декабря 2019 г., 4:44
Hello, I co-admin the page "Stray All The Way," which was disabled yesterday. My partner and I run this page, dedicated to sharing images and videos of animals and our rescue efforts. We are puzzled, as we have not violated Instagram's terms of service in any way. We started this account four months ago and have put in a lot of effort to grow our community. We kindly request assistance in restoring our page. Thank you.
Reported by GetHuman4019373 on воскресенье, 1 декабря 2019 г., 7:11
My daughter, who is 5 years old, has an Instagram account under the username (princess_kyky04). I am Stephanie Blair, and I created the account to help facilitate her potential modeling career. Unfortunately, I have forgotten the password and the email associated with her account. I have noticed her pictures being used inappropriately, which is causing me great concern. I kindly request assistance in either accessing her account or deleting it altogether to ensure her safety and privacy. Thank you for your help in this matter.
Reported by GetHuman4019518 on воскресенье, 1 декабря 2019 г., 8:34
My Instagram account _19whores got banned, and I'm not sure why it was deleted or reported for a violation. The issue began when someone posted about me on their page, but they removed it. When I posted in response and then removed my post, suddenly my Instagram account started to have problems. I got logged out, and I suspect the person who reported me, whom I used to date, is involved. Since then, they have been threatening me over the phone. I would like to understand how you can help me get my account deleted.
Reported by GetHuman-janequa on воскресенье, 1 декабря 2019 г., 13:42
I recently purchased the new iPhone 11. When I attempted to log into Instagram, I realized I forgot my password and the email linked to my account. Even though I remember my username and phone number associated with the account, I have not received the password reset link after numerous attempts. I tried sending it from different devices, but it seems that Instagram is not sending it through. I have verified that the phone number is correct and other social media platforms send me security codes without any issue.
Reported by GetHuman4020472 on воскресенье, 1 декабря 2019 г., 15:31
I'm seeking reactivation of my Instagram account that has been disabled. I was unaware of the policy that leads to account deactivation for violating terms. Instagram should consider giving users a warning before taking such actions. I apologize for any inconvenience caused and assure this won't happen again. I kindly request the reactivation of my account.
Reported by GetHuman-rutvikk on воскресенье, 1 декабря 2019 г., 19:04
I manage a business account on Instagram and Facebook. I recently installed an app to monitor our followers. I want to clarify that I do not use third-party apps to buy followers or likes, the app was solely for tracking purposes. Despite following Instagram guidelines, my account got temporarily disabled due to using the third-party app. This is a critical time for us, and I would appreciate any assistance in expediting the lifting of this ban or minimizing its duration.
Reported by GetHuman4021458 on воскресенье, 1 декабря 2019 г., 19:30
I'm having trouble logging in to my Instagram account because I don't have access to my old phone number and it keeps sending the code there. I'd appreciate it if Instagram could send me a recovery or authentication code to assist me in accessing my account. I have updated my phone number and need help updating the information. Thank you.
Reported by GetHuman4021941 on воскресенье, 1 декабря 2019 г., 21:32
I lost access to my account @xycrying when it randomly logged me out. Despite receiving reset links in my email, clicking them didn't resolve the issue. Now, when trying to reset the password with my phone number, the number associated with the account has been changed. I have evidence to support that the account belongs to me, including screenshots and connections with friends. Please assist me in regaining access to my account, as it has a significant following of over 100k followers.
Reported by GetHuman-juanaco on воскресенье, 1 декабря 2019 г., 22:23
My business Instagram account has been hacked. I have enabled 2FA, but I no longer have access to the email linked to the account for the security code. Despite reporting the issue multiple times, I have not received any help. I created a new account to move on, yet I cannot delete the old one. This is not ideal for my business image. Additionally, I cannot log into my new account or use Instagram on my computer due to the constant request for a security code sent to an inaccessible email. This situation is frustrating and hindering my progress. Please assist in recovering or deleting the old account. The affected account is @tara.felts.tattoos, and the email associated is [redacted]
Reported by GetHuman-tgfelts on воскресенье, 1 декабря 2019 г., 22:50
My Instagram account got disabled by mistake, as I didn't violate any policies. I'm unsure if I was hacked. I've had the account for six years under the name Marshee._. Despite contacting the help center, I haven't received any email notifications yet. Please assist me with resolving this issue promptly.
Reported by GetHuman-marsheba on воскресенье, 1 декабря 2019 г., 23:18
Hello,
I recently lost my phone, and now I am unable to access my account [redacted] (username: chachou240899). I have been struggling to recover my account as I cannot recall my password and no longer have access to the previous email linked to the account. I would like to update the email to [redacted], which is currently associated with an old profile under the username charlotte.bergogne.
I am eager to regain access to my account with the username chachou240899 ([redacted] followers) so I can retrieve my photos and contacts. I understand it's a peculiar situation, but I would greatly appreciate any assistance you can provide.
Thank you in advance for your help.
Charlotte Bergogne
Reported by GetHuman4022464 on понедельник, 2 декабря 2019 г., 0:05
I am having trouble logging into my Instagram account @billiespittle. It continuously loads but never loads completely. I've attempted to log in through my Facebook account and requested a password reset email, but I receive a message saying "user not found." My account was never deleted or disabled; it just logged out unexpectedly one day. When I try to create a new account with the same username, it states that "@billiespittle" is not available. This issue has persisted for months, and I have important photos of my deceased brother and messages in my account that I haven't saved elsewhere. I've made multiple attempts to contact Instagram for assistance, but I haven't received any responses. Kindly help me regain access to my account.
Reported by GetHuman4023100 on понедельник, 2 декабря 2019 г., 4:03