Instagram Customer Service Issues

I created an account for my business, but I never posted a picture or used it yet. I believe the account was disabled for not being verified. I understand I should have verified it, but I never received a warning. The account was created to promote a web series under the names Brianna Rob****** or Lily Winters/Cross. I am frustrated and looking to resolve this without having to create a new account.

I am Thomas Olson, the Vice President of Sales at Olson Customs, a manufacturer of skate blades for high-level hockey players across various leagues. Seeking assistance, I am unsure where to turn. I am currently facing issues with athletes contacting the wrong Thomas Olson account on Instagram, leading to lost business opportunities. I am reaching out for help in verifying my Instagram account (@thomasjolson) to establish credibility with athletes looking for our skate blades. Any assistance or guidance you can offer would be greatly appreciated as I strive for success. Thank you and have a blessed day. - Thomas Olson

Hello, I am experiencing an issue with my hashtags not being visible to others on my Instagram account, "nima_draws." A few days ago, I received a message regarding a potential compromise of my account, prompting me to change my password, which I promptly did. However, upon trying to promote a post, I noticed a significant decrease in reach compared to previous promotions. Further investigation revealed that my hashtags are not visible to anyone but my followers. Even after having my friends check, the hashtags remain unseen. This limited visibility is troubling as I wish to share my work with a broader audience. I am seeking a solution to restore the visibility of my hashtags and allow my posts to be seen by more people.

A few months ago, my Instagram account was hacked, and I was logged out due to suspicious activity. After changing my password, everything seemed fine until I experienced three more hacking incidents where no spam was sent out. Upon checking my account settings today, I discovered that my username, email, and password were changed. When attempting to log in again, I was redirected to the Instagram help center without being able to take any actions. I also received an email reporting a login attempt by a mobile user in Cedar Rapids, IA, although I reside in Nebraska. I need assistance with regaining access to my account and implementing security measures to prevent future hacks.

Hello, I am having trouble accessing my account __julia91__ that I created on gmx.de in [redacted]. I can't log in with any password, and when I request a password reset link, it logs me in with a different account __juliapoll__ instead. I also receive a message about resetting my password through an unfamiliar email address I need to return to. I would like to regain access to my account __julia91__ as it contains important chats and pictures from specific times. The profile is public, and I prefer not to leave it accessible to everyone if I can't access it myself. Best regards, Julia P.

Hello! I have been experiencing issues with my Instagram account, josephinehosea. Unfortunately, I am unable to post comments on any posts. As a regular user who follows the rules, I am unsure why commenting has been restricted. Many companies and brands host giveaways on Instagram as a way to promote their products, and I enjoy participating in these giveaways by tagging friends in the comments. It helps spread the word about the giveaways. I worry that being unable to comment multiple times may impact the success of these promotions and harm these businesses. I kindly request a review of my account to address this matter promptly. Thank you.

We are currently experiencing issues with our Instagram account where all our actions are being blocked. This has been ongoing for over a week and a half, impacting our business growth. Despite reporting the problem multiple times, no resolution has been provided. Additionally, we are facing challenges promoting our stock as every promotion attempt gets declined. We have observed that other similar businesses on Instagram are able to promote, making this situation quite frustrating. Our website, mcqueenboutique.com, is SSL certified and offers secure payment options for credit and debit cards. We want to clarify that we are a legitimate business with satisfied customers, trying to thrive in our industry. We are disappointed by the lack of communication regarding this issue and are eager to have our actions unblocked so we can resume promoting our business effectively.

Whenever I attempt to individually unfollow multiple Instagram users who don't follow me back, my account keeps getting temporarily blocked. The notification claims I am using an unauthorized app to gain likes and followers, which is inaccurate. I believe I should have the freedom to unfollow those who don't reciprocate without restrictions or penalties. Recently, I was blocked for a whole week, unable to engage with others on the platform. Today, upon regaining access, the issue reoccurred when I tried to unfollow non-followers. I appreciate your attention to this matter and look forward to a resolution. Thank you.

Dear Sir or Madam, Recently, a hacker gained access to both my Instagram account and my email address. Consequently, the hacker was able to change my password, my linked email address, and the provided mobile number. This all occurred within minutes, leaving me locked out of both accounts. Shortly after my login details were altered, I noticed activity on my Instagram account despite being unable to log in. After regaining access to my email address a few days later, I read all the emails from Instagram informing me of the changes made to my account details. Unfortunately, I am unable to reverse the situation or change my access information since the hacker altered every linking option. I am deeply attached to my account and regret losing it. Is there any way to regain access to my account? I would greatly appreciate a positive response. Kind regards, Tom Fischer

My Instagram business account is facing a daily action block, and I don't understand why there are continuous restrictions on my activities. These blocks are hindering my ability to engage with potential clients, which is crucial for my company's growth. I request that you lift the block on my business account promptly to enable me to reach out to clients effectively and promote my page. It is unsettling not knowing the exact reason for this action, and I hope you can guide me on how to utilize your services without encountering continuous blocks. Competition in business is tough, and these restrictions are affecting my ability to connect with clients in the tourism industry. I urge you to consider the impact on us as clients and provide a more supportive approach towards resolving these issues. You can contact me through my username @mountkilladventurers if there are any specific concerns regarding my account.

I encountered an issue while trying to create an account. Initially, I entered my phone number but later decided to link it to my email instead. When I reopened the app to make this change, a message popped up stating that I was temporarily blocked for being too fast. Despite understanding it was a mistake, I accepted the temporary block. However, it has been almost two weeks now, and I am still unable to create an account. I assure you that I am a genuine user and not a bot or spam account. I have attempted to resolve the problem by reinstalling the app and restarting my phone, but I am still facing the same issue. I simply wish to proceed with creating my account.

Dear Sir, I purchased a Designer handbag at a 50% discount through Instagram on October 13, [redacted], at around 5:23 pm AEST. Upon selecting the "shop now" tab, I proceeded with the purchase using my PayPal account. The payment was processed at 5:25:25 pm AEST. Although I have proof of payment in my PayPal account, I have not received a receipt via email from the seller, with the PayPal transaction indicating buymybestitem as the seller. Despite contacting the company through multiple emails and providing both of my email addresses, they claim to have no record of my order for the handbag. I have forwarded my PayPal receipt to them, but the issue regarding the missing receipt and the handbag purchase remains unresolved. As the transaction was conducted through Instagram, I would appreciate any assistance you could provide in resolving this matter. Thank you in advance. Sincerely, C.W.

Hello, I am reaching out to address concerns regarding the unauthorized use of my personal information. Someone has been using my data without consent, making transactions, opening accounts on various websites, and even posting my private photos from Google Drive on eBay. The perpetrator seems to be accessing my accounts to bid, comment, and obtain money through credit loans. It appears our accounts are linked, as I notice their activity when I change passwords or log out. I am seeking assistance to pursue legal action against this individual. I have evidence, including the IP addresses they have used: 82.[redacted].[redacted].[redacted], 82.[redacted].[redacted].[redacted], 82.[redacted].[redacted].71, and 82.[redacted].[redacted].[redacted]. Jaroslaw Seczkowski is associated with 82.[redacted].[redacted].[redacted]. To ensure security, I request that access to my Instagram account, "Sound Factory VIP," be restricted to my phone number (redacted). Please assist in preventing further unauthorized access and potentially catching the hacker. Thank you for your help. Jaroslaw

I am experiencing issues with my DMs on Instagram. I rely on messaging for work and it's crucial, especially since commissions are currently closed. When I try to open the DMs tab, it just shows the loading screen indefinitely. I've tried various troubleshooting steps like changing settings, restarting my phone, logging in/out, and even deleting and re-downloading the app to no avail. I use an iPhone XR with IOS 13.2.2 and have the new dark theme enabled. Your assistance in resolving this issue would be greatly appreciated as direct messaging is essential for my job. Thank you in advance for any help you can provide.

I'm experiencing an issue on my Instagram account where the direct messages (DMs) are not loading in the DMs tab. However, when I search for a specific name and click the message icon, the full conversation appears. I receive notifications for incoming messages, but when I check, nothing is displayed unless I manually search for the person. I've reached out to Instagram about this problem multiple times since July, but I have not received any response. I've attempted logging in on different devices, but the issue persists. Interestingly, when I log into another Instagram account on the same phone, I can view all DMs normally, leading me to believe it's only affecting my account. Despite trying various troubleshooting steps and ensuring my app is updated, the problem persists. Your assistance in resolving this matter would be greatly appreciated. Sincerely, Zara R.

Hello, I recently disabled my Instagram account to focus on school. When I tried to log back in, I was informed that my username does not exist. Normally, I log in through Facebook, but now it says my accounts share the same email but are not linked. Since I don't remember my Instagram password, I can't log in or reset it because it can't find the username. I kindly ask for your assistance in recovering my Instagram account, which holds many cherished memories. My Instagram ID is samudhra_sendhil and the email it is registered under is [redacted] I am hopeful for a positive response. Thank you.

I am a new user on Instagram and facing a ban. I am on hospice care and disabled. I feel like my rights have been taken away. I have not used any profanity and am confused about why I was banned. It's been three days already, and I simply want the ban lifted. My communication was limited, and the ban was supposed to end on 11/26. My daughter made me get the account, and now she needs me, as I have been banned for days with no contact. Please remove the ban as it affects my disability rights. I don't want to involve my attorney. It feels unfair to be banned by a computer when I am innocent. I'd appreciate immediate assistance. Thank you. Stormi R.

From Thursday to Sunday, I kept receiving pop-ups prompting me to change my password due to a possible compromise of my Instagram account. I was locked out of my account for approximately 26 hours from Saturday to Sunday. When I regained access, I refrained from any activity to safeguard the account. However, at 2 AM this morning, another pop-up appeared requesting a verification code and password change, but I encountered an error each time I tried. Despite repeated attempts for over 14 hours, the issue persists. My Instagram account is crucial for professional use, and I am eager for a prompt resolution. I am prepared to undergo any verification process to demonstrate my ownership of the account and prevent such challenges in the future.

Hello, my name is Careem and I own a food business. We are currently undergoing a significant expansion with investors supporting our GoFundMe campaign. In [redacted], we will be opening our first location. I strongly believe that my family being the first of our generation to set foot in the UK places a great responsibility on me to establish a solid foundation for us. As part of our growth, I also aim to give back to the community by assisting other first-generation individuals in building their own foundations. I plan to support school-leavers through personal development workshops. I am eager to have my account verified to attract more attention to these community projects. Becoming the first to be verified with under 5K followers would bring even more visibility. If there are any updates on this matter, please let me know. I am currently working on creating engaging content for my blogs, Gourmet Lunch Drop Ltd, and Keeping Up with the Prince. You can reach me at [redacted] I look forward to discussing this plan further.

Hello, my name is Daniel Khazaal. I am the owner of an online store in Lebanon known as @Saleshub.lb on Instagram, which is linked to our Facebook page, Saleshub.lb, where I am an admin. Recently, we received a report from JBL by Harman regarding unauthorized sales of their speakers. We missed the email asking us to remove the content due to being busy. Our account was suddenly disabled for violating Instagram rules after posting about 3 JBL products (clearly labeled as copies with documented customer conversations). We invested over a year of hard work and $[redacted] in promotions, only to be disabled without warning. We are willing to delete any rule-breaking content and ensure this won't happen again. It would have been more acceptable to receive a temporary suspension rather than a sudden disablement. We urge Instagram to reconsider our account's termination, as we are committed to compliance moving forward. Thank you for your attention. Best regards, Daniel Khazaal from Saleshub.lb