The following are issues that customers reported to GetHuman about Instagram customer service, archive #106. It includes a selection of 20 issue(s) reported November 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
The verses in the Book of Revelation, 13:16-17, mention a mark on individuals to control buying and selling. This suggests the importance of understanding this concept and being prepared with food and water supplies. The prediction of Jesus Christ's return in [redacted] is noted, advising caution. Removing any existing microchip if present is suggested until the prophecy unfolds. Sharing this message with others on platforms like Instagram is encouraged.
Reported by GetHuman3219894 on martes, 12 de noviembre de 2019 14:59
Hello,
I am currently a student at PPAS High School in Manhattan. Recently, there was a threatening post on Instagram directed at the students, causing a great deal of fear and concern. The post, made by an anonymous account called "boyppas," recommended students not attend school on Wednesday due to safety concerns. The account was swiftly deleted, making it difficult to identify the creator. Amidst these events, there are suspicions of a potential plot against the school involving a group of individuals. The NYPD is now actively involved, taking measures to secure the school premises on 48th street, where the school is located. This has resulted in many students choosing to stay home out of fear, creating a challenging learning environment for teachers. It is crucial for Instagram to assist in uncovering information about the deleted account and any associated profiles to ensure the safety of the school community.
Thank you for your attention,
- A.
Reported by GetHuman-dfalisa on martes, 12 de noviembre de 2019 15:17
My Instagram account has been experiencing various issues for the past 5-6 weeks. Recently, I am unable to see who likes my posts, who tags me in their posts, or who tags me in a comment. Additionally, my activity log appears empty, and I can't switch my account from Private to Public. I've tried multiple solutions like reinstalling the app, network reset, and even using different devices, but the problems persist. It's frustrating not being able to interact with notifications or update my profile information. Other accounts work fine on my phone, so this seems to be a specific issue with my account. I've attached some screenshots displaying the error messages I receive. Any help or suggestions would be greatly appreciated.
Reported by GetHuman3926212 on martes, 12 de noviembre de 2019 19:01
Hi Instagram team,
I would like to share a suggestion regarding the recent change to hide likes and views on photo and video posts. While I see the benefit in improving mental well-being by concealing this information, I believe there could be a more balanced approach. Encouraging users to switch to a business account could provide a solution. This way, individuals who wish to publicize their engagement metrics can do so, enabling brands to identify accounts with genuine interaction. Content creators and influencers can also assess potential collaborations based on engagement levels. For those concerned about self-esteem, they can always switch back to a personal account to maintain privacy. This method aims to cater to the needs of both groups effectively.
Thank you,
M. Blackman
Reported by GetHuman3926687 on martes, 12 de noviembre de 2019 20:12
I recently made some changes to my Instagram account, switching to a business type profile and now I am unable to access it. I logged in using my Facebook account and can't remember my password. I no longer have access to the old phone number linked to the account. I've been trying for days to reset the password and login without any luck. It seems the business profile setting is causing the issue. I'm asking for help to remove this setting so I can regain access to my account, which is very important to me. I have tried everything, and I only have access to my account through Facebook. I would appreciate it if the business profile setting could be removed so I can use my account normally again. It's frustrating not being able to access Instagram, especially since it's how I stay connected with my friends and family. Thank you for any assistance you can provide.
Reported by GetHuman-sbelteus on martes, 12 de noviembre de 2019 23:34
Hello, my name is Waleed Ahmed. I am the owner of an Instagram account, @waleedxviii, where I share pictures of myself. Unfortunately, my account was disabled recently due to a violation of Instagram's terms, which I believe is unjust. I had an unsettling experience when a former school acquaintance asked me to share a video from WhatsApp to Instagram as part of a dare challenge which ultimately led to my account being disabled. I am reaching out to Instagram for help in restoring my account. I cherish this account and have used it for a long time. I am willing to provide any necessary information to prove my innocence and kindly ask for your assistance in reinstating my account. Thank you for your understanding.
Reported by GetHuman-walialoo on miércoles, 13 de noviembre de 2019 2:01
Dear Instagram Support Team,
My name is Caitlin K. and I am the Senior Associate Director of Foundation, Alumni, and Vendor Relations at La Salle Academy in New York City. I oversee our school's social media accounts but have been unable to access our Instagram account (LaSalleAcademy_NYC) set up before my time. Previous staff members do not recall the login details or associated email address. We are seeking assistance to regain control of the account to revitalize our presence on Instagram. With only 6 posts and [redacted] followers, we hope to continue sharing our school's story. Please contact me at my provided email or phone number for any necessary assistance. Thank you for your support in advance.
Sincerely,
Caitlin K.
Senior Associate Director of Foundation, Alumni & Vendor Relations
La Salle Academy
Reported by GetHuman-ckerwin on miércoles, 13 de noviembre de 2019 16:41
Subject: Help with Disabled Instagram Account
Hello,
I'm reaching out on behalf of my client, Ms. Marlo Redwine, regarding the sudden disabling of her Instagram account @Marlo_Redwine. It appears that her account was removed due to an alleged violation of your "Community Standards." We believe this action was taken in error and kindly ask that Instagram promptly review her account. If everything is in compliance, please restore her account for public access as soon as possible.
Upon personally examining the content posted (11 professional photos shared in October and November), I concur with Ms. Redwine that the content does not contain nudity, solicit sexual services, or use explicit language. There were no prior warnings about inappropriate content before the removal.
Could you please advise on any steps she should take to adhere to your "Community Standards" to avoid this issue in the future? Thank you for your help in resolving this matter.
Best regards,
Andrew Fine, Esquire
TN Bar [redacted] – PA Bar [redacted]
[redacted] Robert Rose Drive
Murfreesboro, TN [redacted]
Cell [redacted]
Reported by GetHuman3931650 on miércoles, 13 de noviembre de 2019 17:40
I am experiencing difficulty accessing my Instagram account under the username @kelseybliss. Upon multiple attempts to log in, my password is not recognized. Despite changing the password and email associated with the account, the issue persists. I also tried accessing the account on my computer and receiving verification codes via email and text, but when entering the code, I receive an "Error. challenge_required" message. I am unsure about the meaning of this message and the appropriate steps to take next. After each password change, my login attempts either fail or redirect me to the Instagram help center, which raises concerns about a possible hacking incident. Feeling uncertain about what to do next after exhausting various login methods, I seek assistance to regain access to my account. Thank you for your help.
Reported by GetHuman3932324 on miércoles, 13 de noviembre de 2019 19:34
Dear Instagram,
I would like to draw attention to a passage in the Bible, specifically Revelations 13: 16-17, which discusses the marking of individuals on the right hand or forehead. This mark is mentioned as a requirement for buying and selling. It's a good reminder to be prepared, possibly by stocking up on food and water supplies. It's believed that Jesus Christ may return around [redacted]. For those with existing microchips, consider having them removed before making significant life changes. Stay vigilant and take care.
Best regards,
Natalia Truex
Reported by GetHuman3219894 on miércoles, 13 de noviembre de 2019 19:42
I have been encountering highly inappropriate ads on Instagram. Despite flagging them as offensive, I keep seeing similar ads. Recently, the ads I came across were for services such as therapy, ADHD medication (even though I've never been diagnosed with ADHD), and products referencing intimate hygiene in a disrespectful manner. There were also ads that insinuated I have a medical condition I don't, as well as ads for alcohol, which I don't consume. I reported and blocked these ads multiple times, but new ones keep appearing. I follow accounts related to fitness and plant-based food, so seeing these irrelevant ads is frustrating and offensive. My username is jeni_to_md. I urge Instagram to remove me from these inappropriate ad categories immediately, as their continuous display despite my efforts feels like harassment and bullying.
Reported by GetHuman3934300 on jueves, 14 de noviembre de 2019 2:45
My Instagram account has been flagged as compromised, and I am currently unable to like or comment on any posts until the 16th. I was using third-party apps to track unfollowers but have since stopped upon realizing the problems they were causing. It is crucial that I regain access to my account. Instagram keeps prompting me to change my password. I assure you I have discontinued the use of such apps. Instagram needs to resolve this issue promptly as it is affecting numerous users who are either locked out of their accounts or experiencing bugs. Each time I update the app, a new issue arises with my account.
Reported by GetHuman3941300 on viernes, 15 de noviembre de 2019 12:11
Hello,
I accidentally deleted my Instagram account and it's causing me a lot of anxiety. I'm reaching out in hopes of finding a way to restore it. I mistakenly deleted my main account instead of my spam account. I am willing to provide any necessary identification to verify my ownership of the account. My Instagram account held significant emotional value to me, and I deeply regret the error. I have read online that deleted accounts cannot be recovered, but I am hopeful that a platform as large as Instagram, affiliated with Facebook, has additional safety measures in place to address such situations. The username of the account is _nainika_ and it had around 11-12 posts, 1K followers, and was following [redacted] accounts. I kindly request your assistance in restoring my account as it means a great deal to me. I appreciate your prompt attention to this matter.
Regards,
Reported by GetHuman-nainikal on viernes, 15 de noviembre de 2019 23:23
Hello,
I am reaching out for assistance as I am currently experiencing high levels of anxiety due to a mistake I made. I accidentally deleted my main Instagram account instead of my spam account. I am willing to provide any necessary identification to have it restored. The account held significant emotional value to me with the username _nainika_, password Nainrisha12, around 11-12 posts, 1K followers, and [redacted] following. As a substantial platform associated with Facebook, I hope there are additional safety measures in place for such situations. I kindly request your help in recovering my account as it was a meaningful part of my life. I have come across information online stating that deleted accounts cannot be restored, but I am hopeful for a different outcome. Your assistance in this matter would be greatly appreciated.
Thank you,
Reported by GetHuman-nainikal on viernes, 15 de noviembre de 2019 23:26
Hello, my Instagram account is @Elena Deyanova. Today, on November 16th, I had access to my account, posted, went live, and added to my stories as usual. At around 4:00 PM, I received a message from WhatsApp with the Instagram logo accusing me of copyright violations and threatening to block my account. They requested my email and password, followed by a verification code. Within 15 minutes, both my email and Instagram account were hacked and blocked. I am attaching screenshots for reference.
Phone: +7 [redacted] [redacted] 80 29
Email: [redacted]
I use an Apple phone and computer, both running MacOS. I have two Instagram accounts: @deyanova_maraphony (working) and my private account @Elena.deyanova (hacked and inaccessible).
Thank you
Reported by GetHuman3948516 on sábado, 16 de noviembre de 2019 19:12
Hello Instagram Support Team,
I am contacting you regarding the recent warnings I have received for my account, @Pizze._.
I received four warnings in one day, with one of them being for a post from May [redacted]. I acknowledge that a recent meme I posted had sexually suggestive content, which I promptly removed. Subsequently, I started reviewing my over 3,[redacted] posts to ensure compliance with the current Community Guidelines by archiving or deleting any that may not meet the standards.
Unfortunately, as I was in the process of this clean-up, another warning appeared, and my account got locked, preventing me from continuing to review my past posts.
I apologize for not being more careful with my posts and assure you that I attempted to bring my account in line with the Community Guidelines before the lockout. I commit to being more mindful of my content in the future and staying informed about the guidelines.
I kindly ask for your understanding and request the reinstatement of my account. Thank you for your attention to this matter, and I hope to regain access to my account soon.
Reported by GetHuman-zahishsh on domingo, 17 de noviembre de 2019 13:22
My Instagram account was hacked by "SIR_IBRAHEEM_OLYMPTRADE_OP." He tricked me into sharing my password under the guise of setting up an investment account. This individual misleads users into sending money for quick profits, resembling a Bitcoin scheme. After gaining access, he changed my password and used my account to promote his fraudulent business, fooling others into investing. He impersonated me to persuade my friends to invest, resulting in further victims. His actions caused losses totaling N70,[redacted] Naira. The username of the scammer is "SIR_IBRAHEEM_OLYMPTRADE_OP." Urgent action is needed to prevent more people from falling prey to his scams. I am unable to recover my account since I no longer have access to the associated email and phone number. Thank you for your attention to this matter.
Reported by GetHuman3952811 on domingo, 17 de noviembre de 2019 19:25
I recently opened a business account alongside my personal one and noticed a discrepancy with my posts on Instagram. One of my posts is not showing up in specific hashtags while the other one is, resulting in significantly fewer views for the post that isn't appearing. Both posts feature different doll furniture sets, and I don't believe I've violated any rules. Concerned that I may have been shadowbanned, I reported the issue to Instagram for assistance, but I'm still awaiting a response. As I'm unable to invest in advertising my Etsy shop on Instagram or Etsy presently, organic Instagram traffic plays a crucial role in attracting potential customers. I appreciate any guidance on how to address this issue effectively. Thank you for your help. -N
Reported by GetHuman-nshatfie on lunes, 18 de noviembre de 2019 19:42
Hello, my fan-page for the popular TV show, ‘Riverdale’ (@knuckleedits) recently received a temporary action block until 11-24-19. I am unable to post any content or interact with my followers on Instagram. I hope Instagram can resolve this issue sooner than the designated timeframe. It's frustrating as it gives the impression of inactivity to followers. I wish Instagram would reconsider how they enforce action blocks to prevent these inconveniences for fan pages like mine.
Reported by GetHuman-jcante on lunes, 18 de noviembre de 2019 19:44
Hello Instagram Support,
I am reaching out for assistance regarding a recurring issue I have encountered with my account. For the third time in the past few weeks, I have been unable to unfollow a large number of accounts to organize my profile. Each attempt resulted in a message stating I was blocked from performing this action. After waiting for some time, I was prompted to change my password due to alleged use of a third-party service, which I have not done. Consequently, I have been banned from unfollowing for a week.
This repeated occurrence without any policy violation on my part has become frustrating. Could you please address and resolve this issue promptly? My Instagram handle is @bentrades. I solely seek to manage my following list and appreciate your attention to rectify this matter.
Reported by GetHuman3959312 on lunes, 18 de noviembre de 2019 23:00