The following are issues that customers reported to GetHuman about Instagram customer service, archive #105. It includes a selection of 20 issue(s) reported November 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I deactivated my Instagram account briefly. Upon reactivating it a week later, I noticed that one of my photos from October 13, [redacted], was missing. I reported the issue to Instagram, but have not received a response. Even after deactivating and reactivating my account again, the photo remains missing. How can I retrieve this missing photo on my account?
Reported by GetHuman-diarrara on السبت ٩ نوفمبر ٢٠١٩ ١٠:١٧
I've recently experienced unauthorized access to my account from three different countries after being hacked. Despite changing my password twice, I received emails attempting to link someone who claimed to have forgotten their password to my account. Eventually, I got locked out and directed to the help center page. Following the instructions, I regained access with a new password. Unfortunately, the issue has recurred. Each attempt to verify the account using the "forgot password, need more help" technique is met with an error message instead of allowing me to proceed.
Reported by GetHuman-aspenbol on السبت ٩ نوفمبر ٢٠١٩ ١٢:٤٠
About four years ago, I had an Instagram account that I mistakenly deleted. I've been trying for the past four years to regain access. Despite multiple attempts to reset passwords and emailing Instagram for help, I haven't received a response. I need these accounts deleted due to privacy concerns: mayaza_aswathkhan and mayaza_aswathkha. I would greatly appreciate it if you could assist in deleting these two accounts. Thank you.
Reported by GetHuman3910302 on السبت ٩ نوفمبر ٢٠١٩ ١٣:٥٧
My account got disabled because they said I was impersonating someone, but that's not true. I've had my Instagram for 4-5 years, with over 5,[redacted] pictures that hold so many memories. I even followed my boyfriend who passed away 3 years ago, and it's one of the ways I can still see his pictures. I followed Instagram's process of sending my ID picture, but my account is still disabled. I'm heartbroken and I really want it back.
Reported by GetHuman-ciarana on السبت ٩ نوفمبر ٢٠١٩ ١٥:٥٩
I have another Instagram account with the username unkn841 and the password fb[redacted]1. When trying to log in, I encountered an issue with a suspicious login attempt. Unfortunately, I forgot the Hotmail email linked to this Instagram account and do not have any phone number associated with it, making it impossible to access the account. The unkn841 Instagram account has no followers or following at the moment. I have some personal chats on this account that I need to retrieve, so I am requesting assistance to regain access. If access is not possible, I would like to proceed with deleting this Instagram account permanently. Thank you for your help in this matter.
Reported by GetHuman-dodiyari on السبت ٩ نوفمبر ٢٠١٩ ١٧:٤٣
I updated my account's email address, but Instagram logged me out. Now, when I try to log in, it prompts me to confirm my ownership by sending a code to my old email address, which I no longer have access to. Unfortunately, there isn't an alternative option to verify my account. I'm hoping to regain access to my current account without having to create a new one and to verify that the correct email address is associated with it.
Reported by GetHuman-katyshor on السبت ٩ نوفمبر ٢٠١٩ ٢٠:١٧
Hi, I'm experiencing an issue with my main Instagram account. Everything else on the app is working fine, but when I try to view my main page or anyone else's main page, I can't see any posts. It just says "couldn't refresh." However, my other Instagram accounts are working fine, and when I logged in on Safari, I could see everything. Could you please help me troubleshoot and fix this problem? Thank you.
Reported by GetHuman3912327 on السبت ٩ نوفمبر ٢٠١٩ ٢١:٢١
My account was hacked, resulting in my friends receiving scams and spams. I quickly changed my password once I became aware of the situation. The following day, I tried to access my Instagram app but was met with a temporary block. I was prompted to enter verification codes, but since I forgot my email address and my phone number was no longer valid, I am unable to confirm my ownership of the account to regain access. My Instagram page holds significance for me, and I am eager to recover it.
Reported by GetHuman-janishey on السبت ٩ نوفمبر ٢٠١٩ ٢١:٥١
I've been experiencing issues with my Direct Messages. Last week, they wouldn't load, making it seem like no one was messaging me. I had to initiate conversations for them to appear in my message list. This problem resolved randomly this week. However, a new issue emerged where I can't receive messages, and my friends are unable to see the messages I send. I'm seeking assistance to address these persistent Direct Message problems.
Reported by GetHuman-alexba on السبت ٩ نوفمبر ٢٠١٩ ٢٢:٢٢
I have been running a business page on Instagram for a while under the name @vikaspetshop. One day, I encountered an issue where my account got disabled. I reached out for support and now, when I attempt to log in, I am prompted to enter a 6-digit code from my authentication app. Despite receiving the code on my device, after entering it, I receive an error message stating, "Sorry, there was a problem with your request." This has been ongoing for quite some time, and I am unable to access my account. I have conducted numerous business promotions through Instagram, and I am hoping for assistance from the Instagram team.
Reported by GetHuman-vikaspet on الأحد ١٠ نوفمبر ٢٠١٩ ١٧:٣٤
About a month and a half ago, I deactivated my Instagram account and recently unlinked my Facebook account from it. Accidentally, I linked the same Facebook account to another Instagram account for my university student organization two weeks ago. Now, when trying to reactivate my personal Instagram, I can't get past the 2-step verification which requires Google Authenticator. Despite not removing it, Instagram won't accept any of my Google Authenticator codes. Unfortunately, I don't have backup codes assuming such an issue wouldn't arise. Although I can still receive a login link by claiming a forgotten password, I can't bypass the 2-step verification screen anymore. Is there any way to contact Instagram support to resolve this issue?
Reported by GetHuman-dbboswel on الإثنين ١١ نوفمبر ٢٠١٩ ٠٢:٤٩
My Instagram account has been disabled due to a mistaken report. I urgently need help to restore my account as it is crucial to me, containing valuable content. I promise to strictly adhere to the terms and conditions going forward.
Full name: Poojashree LP
User name: sanskruthi_gowda
Phone number: [redacted]
Email address: [redacted]
Reported by GetHuman3918291 on الإثنين ١١ نوفمبر ٢٠١٩ ١١:٣٤
I deactivated my account around 4 months ago, and now when I try to log back in, I can't access it. I also forgot my Instagram password, and when I try to reset it, I keep getting an error message saying the account doesn't exist. I really want to regain access to my account as it has my old friends on it. The account name is __prapti__singh and it was associated with the phone number [redacted].
Reported by GetHuman3921545 on الإثنين ١١ نوفمبر ٢٠١٩ ٢٢:٠٧
I created an Instagram account with the username bethanyshi_, using the email [redacted] Later, I updated the email to [redacted], but it was incorrect. When trying to log in the next day, an "unusual attempt" alert was displayed. Unfortunately, I can't access the email to get the verification code. I want the account removed or restored so I can delete it myself. The account is showing unusual login activity regularly, and I'm concerned about my pictures and personal information being exposed. Any assistance would be greatly appreciated.
Reported by GetHuman3921865 on الإثنين ١١ نوفمبر ٢٠١٩ ٢٣:٢٣
I recently got a new phone and got logged out of my iCloud account. Consequently, I lost access to my Instagram account, which I've had for 4-6 years. While I still have access to my makeup picture account as it's linked in the bio of my personal account, I no longer have access to the email or phone number associated with my main Instagram account. I do have proof of my identity and photos that I can provide. If needed, I can also submit photos of my other social media accounts or provide identification documents to verify my identity. Your help in regaining access to my account would be greatly appreciated. Thank you, Eilis.
Reported by GetHuman3890270 on الثلاثاء ١٢ نوفمبر ٢٠١٩ ٠١:١٤
To Whom It May Concern,
I am writing to report an issue with my Instagram account, which has recently been hacked. A hacking link was sent out to all my followers through direct messages, compromising their security. Despite disabling my account, it seems that the recipients of the message have already been affected. Many of my friends have informed me that they have opened the link and are now at risk.
I am hoping to find a solution to remove these malicious messages from my account to prevent further harm to my followers. I kindly request assistance in reversing or erasing these hacker messages promptly. My account username is ameeramou.
Thank you for your attention to this matter.
Sincerely,
Ameera M
Reported by GetHuman-ameeramo on الثلاثاء ١٢ نوفمبر ٢٠١٩ ٠٣:٢١
To whom it may concern,
I am Ameera, and I discovered that my Instagram account was hacked via my messaging platform. A hacking link was sent to all my followers, potentially compromising their accounts when opened and leading to further distribution of the link to others. Despite deactivating my account, some recipients have already accessed the link, putting them at risk as well. I am seeking assistance to remove or reverse these hacker messages from my account, aiming to prevent any more followers from falling victim to this issue. My account username is ameeramou.
Thank you,
Ameera M.
Reported by GetHuman-ameeramo on الثلاثاء ١٢ نوفمبر ٢٠١٩ ٠٣:٢٢
Hello,
I am Slađana Bulić, and I manage the Instagram accounts @ourtinymoments and @ourtinyessentials. Recently, my @ourtinyessentials account was hacked, causing me distress as it is vital for my business communications. The hacker used the email account [redacted] and a phone number ending in 40. Additionally, there was an attempt to compromise my email account [redacted] I have evidence of these activities saved as screenshots.
I am seeking assistance to reclaim my @ourtinyessentials account, which holds significant value to me due to the dedicated effort I have invested in it. Your help in recovering this account would mean a lot to me during this challenging time.
Thank you.
Slađana
Reported by GetHuman-slady on الثلاثاء ١٢ نوفمبر ٢٠١٩ ١٣:١٥
I have been unable to access my Instagram account for years because I forgot my password and also do not have access to the email associated with it. I recently discovered that my private account, which I cannot even view, has been following people and accepting followers. I have found information online about verifying my identity with Instagram to regain access to my account. The process involves submitting a request and then receiving an email from the Security Team with instructions. I must provide a photo of myself holding a handwritten code or details about the email or phone number I used to sign up, along with the device type. Once I submit this information, I will receive specific instructions on how to recover my account at the secure email address I provide. Can someone guide me through this process? Thank you.
Reported by GetHuman3924068 on الثلاثاء ١٢ نوفمبر ٢٠١٩ ١٣:٢٣
Have you read Revelation 13:16-17 in the Bible? It mentions a time when people will be marked and unable to buy or sell without this mark. It's all about having the wisdom to understand the number [redacted]. The return of Jesus Christ is expected around [redacted]. Make sure you stock up on food and water supplies. If you have a microchip, consider removing it to be prepared for what's to come. It's hard to understand why this is happening in our supposedly free world, but it's important to stay informed. Take care and be vigilant!
Reported by GetHuman3219894 on الثلاثاء ١٢ نوفمبر ٢٠١٩ ١٤:٥٧