Instagram Customer Service Issues

Archive 104

The following are issues that customers reported to GetHuman about Instagram customer service, archive #104. It includes a selection of 20 issue(s) reported November 4, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello, I regret to inform you that my Instagram business account, @ttfocus, was unexpectedly removed when it reached 9.6k followers. Despite my efforts to comply with copyright regulations by crediting @ittfworld for the reposted content, my account faced multiple false copyright violation reports. These unjust claims not only hindered my ability to repost, but ultimately led to the deletion of my account. I have documented evidence of the emails I received, demonstrating proper credit attribution. I kindly request assistance in recovering my account, as it represents a significant dedication of my time and effort. Thank you for your consideration. Sincerely, @ttfocus
Reported by GetHuman-tableten on सोमवार, ४ नवम्बर २०१९, रात ८:५७ बजे
For several days now, my account has been blocked without any legitimate reason. I was supposed to be unblocked today, but the issue persists. The message claims I violated terms by gaining likes or followers through a specific service, which is untrue. I only used the "Followers track for Instagram" app, which is approved by Instagram and merely tracks followers and unfollowers. Despite sending multiple reports, my account remains blocked. It's frustrating to be banned for something I didn't do, especially when the unblocking date passes without any change. I'm eager to engage with my audience and share my gym and fitness content but currently cannot like, comment, unfollow, or follow anyone. Please address this issue promptly as it's unfair and hindering my ability to use my account. My username is @cavallisfit. Thank you.
Reported by GetHuman3885988 on मंगलवार, ५ नवम्बर २०१९, सुबह ९:०६ बजे
I recently got a new phone, and it logged me out of iCloud, causing me to lose access to my Instagram account that I've had for 4-6 years. I am still logged in on my makeup account, which is linked in my personal account bio. The email and phone number associated with my personal account are outdated, but I can provide proof of my identity and ownership through photos and other social media accounts. I am willing to send additional identification documents if needed to regain access. My beauty account is accessible, but my personal one is not, and I would greatly appreciate any assistance in retrieving it. Instagram is a platform I use frequently, including for my "close friends" list. Thank you for your help. - Eilis Gallagher
Reported by GetHuman3890270 on मंगलवार, ५ नवम्बर २०१९, रात ९:३९ बजे
I recently disabled my account on my laptop for a week. Upon trying to log back in and enter the two-factor authentication code from the Duo Mobile app, I received an error saying "please check the security code and try again." Unfortunately, I don't have the recovery codes since I am unable to access my account. Moreover, I didn't link my phone number to this account as it is associated with my other account, so the text message option is not viable. Whenever I attempt to seek support, I encounter an "invalid parameters" message. I would appreciate any assistance with this issue.
Reported by GetHuman3891451 on बुधवार, ६ नवम्बर २०१९, रात १:२८ बजे
Hello Instagram Team, I believe that my Instagram account, @lllt_, was disabled by mistake. I am eager to prove that I did not violate any of Facebook/Instagram's terms and conditions. I recently regained access to my account after noticing that my password had been changed, and my email was compromised leading to the hack. Due to the swift nature of the situation, I was unable to remove any violating posts before the incident occurred. The last time I accessed my account was on August 5, [redacted]. To support my claim of being hacked, I have provided some evidence which can be found in the following links: [Redacted] [Redacted] [Redacted] [Redacted] Email used for sign-in: [redacted]
Reported by GetHuman3892345 on बुधवार, ६ नवम्बर २०१९, सुबह ६:३९ बजे
Hello Instagram team, My Instagram username is @lllt_. My account was disabled by mistake, and I believe it was due to a hacking incident. My password was changed, and I lost access to my email linked to the account. By the time I regained access, my account had already been hacked, and I didn't have the chance to remove any violating posts. The last time I accessed my account was on [redacted]/8/5. I have evidence to support that my account was hacked, which can be found in the following links: 1. [redacted] 2. [redacted] 3. [redacted] 4. [redacted] The email I used to sign in was [redacted], and the device I used was an iPhone 6s.
Reported by GetHuman3892345 on बुधवार, ६ नवम्बर २०१९, सुबह ६:४० बजे
Hello Instagram, I'm reaching out regarding my Instagram account, @lllt_. It was mistakenly disabled by your team. I believe this was an error as I did not violate any Facebook/IG terms. Unfortunately, my account was compromised as my password was changed, causing me to lose access to my email account. By the time I regained control, the account had been hacked, and I didn't have the opportunity to remove any violating posts since my last login on [redacted]/8/5. I have evidence to support that my account was indeed hacked, which I have included below: 1. [Redacted] 2. [Redacted] 3. [Redacted] 4. [Redacted] The email I used to sign in is [redacted], and this is also my own email address associated with the account. Thank you for your attention to this matter.
Reported by GetHuman3892345 on बुधवार, ६ नवम्बर २०१९, सुबह ६:४७ बजे
Hello Instagram support team, I believe my Instagram account, @lllt_, was mistakenly disabled. I did not violate Facebook/Instagram terms and suspect my account was hacked as my password was changed without my knowledge. On the day my account was hacked, I didn't have the chance to remove any violating posts. The last time I accessed my account was on [redacted]/8/5. I have evidence to support my claim of hacking: - [redacted] - [redacted] - [redacted] - [redacted] My email is [redacted], and the device used was an iPhone 6s. Thank you for your assistance.
Reported by GetHuman3892386 on बुधवार, ६ नवम्बर २०१९, सुबह ७:०० बजे
Hello Instagram, I am reaching out on behalf of my partner, @willtudor17, who is experiencing difficulties verifying his account. The issue stems from his old email address, [redacted], which has been deleted. When attempting to log in, Instagram sends a verification code to his inaccessible old email. Despite our efforts to recover it through Outlook without success, we are now looking to resolve this by updating his email to [redacted] We are seeking your assistance in either recovering or deleting the current account, as we are unable to access it even for removal. We understand the volume of requests you receive daily and appreciate any support you can provide to help us regain access to the account or start anew. Thank you for your attention to this matter. We eagerly await your response.
Reported by GetHuman3892911 on बुधवार, ६ नवम्बर २०१९, दोपहर १०:२८ बजे
I am experiencing an issue with Instagram where I am unable to like, comment, unfollow, or follow accounts. I keep getting an "Action Blocked" message, claiming that I bought likes, which I haven't. The block was supposed to expire on [redacted]-11-05, but I'm still facing the same problem. Today, when I tried to log in, I was prompted to change my password. However, the issue persists, with the new expiration date being [redacted]-11-09. Additionally, my account seems to have followed [redacted] accounts without my knowledge, bringing the total to over [redacted]. I suspect my account may have been compromised. I would appreciate it if Instagram could remove the block and allow me to unfollow the accounts added without my consent. My Instagram handle is @elliecraigg_. Thank you.
Reported by GetHuman-elliedai on बुधवार, ६ नवम्बर २०१९, दोपहर ३:४६ बजे
On Tuesday, November 7th, I was suddenly logged out of my account "spammm.riri" around 7:00 in the morning. I have made numerous attempts to contact Instagram since then regarding my disabled page. It appears that my account was disabled for allegedly posting sexual content, which I can assure you is not the case. I firmly believe there has been an error. I have maintained this account for nearly three years, consistently posting the same content since the beginning. Please review my Instagram account as it holds great personal value to me. Thank you.
Reported by GetHuman3896590 on बुधवार, ६ नवम्बर २०१९, रात ९:३९ बजे
Hello, I am Rishabh Shukla, an Instagram user. Recently, when I tried to log into my account, I received a notification about a suspicious login attempt. After researching, I discovered this may happen when there is continuous logging into the account. I want to clarify that I was the only one logging into my account because I was using the website to access Instagram. Unfortunately, I cannot currently access my account as the phone number registered to it is no longer available, and I did not link an email address to it. Therefore, I kindly request the removal of the suspicious login strike as I was the one logging in. Here are some details that may help: - Instagram ID: rishabh_shukla_303 - Instagram Name: Rishabh Shukla - Previously registered phone number (no longer accessible): [redacted] - Approximately 31-40 followers Thank you.
Reported by GetHuman3897886 on गुरूवार, ७ नवम्बर २०१९, रात ३:३७ बजे
Hello, I am seeking assistance with logging into my account. When I attempt to log in with my username and password, I am redirected to the help center for assistance. A message appears prompting me to confirm my account and seek login assistance to protect it. Despite my efforts to find a solution on the help center's site, I have been unsuccessful. None of the provided options address my issue, and I am unable to regain access to my account. Additionally, I am unable to deactivate my account due to the login issue. Even when Instagram sends a security code for verification, I encounter an error message. I would appreciate any help or advice from those who have experienced a similar issue. Thank you in advance.
Reported by GetHuman-vikit on गुरूवार, ७ नवम्बर २०१९, दोपहर ११:५३ बजे
Hello, I am reaching out for assistance regarding my daughter's hacked Instagram account. Her account has been deleted by the hackers, and despite trying various tutorials and recovery methods, we have had no success in recovering it. Her Instagram handle was jenna_boonzaier_03. We are aware of four other girls who have been targeted in a similar manner. The situation is escalating, and we would be grateful for urgent help. Alternatively, please provide a contact number we can reach out to from South Africa. The hackers appear to have changed the email associated with the profile, as we are not receiving any reset notifications. Thank you.
Reported by GetHuman3899504 on गुरूवार, ७ नवम्बर २०१९, दोपहर २:०६ बजे
I am experiencing trouble logging into my Instagram account on my phone only. When I attempt to log in, I receive an error message stating, "Sorry, there was a problem with your request." Although I can log in without issues on other devices, it's frustrating that I can't access my account on my phone. I am hesitant to log out of the accounts I am currently signed into on my phone, fearing that I may not be able to log back in. I have attempted various troubleshooting methods to resolve this issue but to no avail. Contacting Instagram has not yielded any results so far. I am hesitant to delete and reinstall the app, as I am concerned that I will encounter the same error. I really hope to find a solution without having to resort to factory resetting my phone. Any assistance would be greatly appreciated. Thank you.
Reported by GetHuman3902993 on शुक्रवार, ८ नवम्बर २०१९, रात १२:४४ बजे
My Instagram account is davidedwards50. I received a message from Instagram about my account being compromised. After adding my mobile number and updating my password, I can log in but encounter an "Action Blocked" or "Couldn't Refresh Feed" message when trying to view comments or pictures. I would appreciate it if someone could look into my Instagram account and help with these issues promptly. Thank you in advance for your assistance. David Edwards
Reported by GetHuman3482919 on शनिवार, ९ नवम्बर २०१९, रात १:१४ बजे
I attempted to update my email on my Instagram account to my backup email. However, I must have made an error as it prompted me to verify myself by sending a code to an incorrect email, [redacted], instead of my actual email, [redacted] Now, I am unable to proceed past this verification page without the code, which I am unable to receive.
Reported by GetHuman-rocklija on शनिवार, ९ नवम्बर २०१९, सुबह ५:०२ बजे
I'm a huge fan of the show SWAT and recently created a fan account dedicated to it. However, I've been experiencing issues with another fan page called swat_hondo. Over the past two days, the owner of that page has been messaging me multiple times, accusing me of stealing their posts and threatening to report my page. This harassment has made me very anxious, especially since they are publicly calling my page a fraud. It's unsettling that this individual is targeting me and other fan accounts, making false claims and causing distress. Everyone should be able to express their love for the show SWAT through fan accounts without fear of such aggressive behavior. I hope this situation can be resolved peacefully and that we can all continue enjoying and sharing our passion for the show without interference.
Reported by GetHuman3909395 on शनिवार, ९ नवम्बर २०१९, सुबह ७:१६ बजे
I'm a big fan of the show SWAT and created a fan account where I've shared many pictures. Lately, another fan page named swat_hondo has been sending me multiple direct messages in the last two days. She claims I've been using her posts without permission and threatened to report my account unjustly. I feel really scared and don't know how to handle it. She's also publicly accusing me of being a fraud on her story and has done this to other fan accounts as well. I'm distressed by her behavior and believe it's unfair for her to target us just for being fans like her. I wish she would stop harassing me and other fan accounts and accusing us of being fake. We should all be able to enjoy expressing our love for the show SWAT without fear of being wrongly attacked.
Reported by GetHuman3909395 on शनिवार, ९ नवम्बर २०१९, सुबह ७:२१ बजे
I can't access the email I originally used to sign up for Instagram. Recently, I tried to log in on my new phone but forgot my password. When I entered the correct password, a suspicious login attempt warning appeared. It asked to send a verification code to an email I can no longer access and I am unable to change the email linked to my account. Now I'm locked out of my Instagram. Is there a solution to regain access to my account?
Reported by GetHuman3909697 on शनिवार, ९ नवम्बर २०१९, सुबह ९:५६ बजे

Help me with my Instagram issue

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