Instagram Customer Service Issues

My iPhone is broken, and I attempted to log in using my mom's phone. I forgot my password and reset it multiple times before. Currently, I am on vacation, and Instagram is asking for a security code after entering the password, which is being sent to an old number I forgot to update. I hope my phone automatically logs in once it's fixed, but I'm unsure. The issue is that the security code needed is sent to an old number, and Instagram support has been unhelpful despite my efforts to cooperate, offering them any information I can. It's challenging to recall the number or email I used during registration years ago.

IG handle: jenna_nikole I need help urgently as I have important business tasks to complete on Instagram in the next few days. My ability to comment and like has been disabled. Every time I attempt to like or comment on a photo, I receive a message stating that the action is disabled as I have used a service to gain followers and likes, which I have not done. The only app I have used was for tracking followers and engagement. I was unaware that this violated any rules and will delete the app immediately. It is crucial for my photography business, with campaigns scheduled for this week. I kindly request to have my account functionality restored. Thank you.

My name is Daniella Petrini, and I'm reaching out for assistance regarding my Instagram account that has been hacked. The hacker has taken over my account, changed the username to @coralinebrewer, and replaced my name with Adam Hickox. They have also altered my password, phone number, and other account details, locking me out completely. Despite the changes, the account still appears in search results under my name, Daniella Petrini. I have evidence, including old screenshots, proving that the account originally belonged to me. I am eager to regain control of my account and would appreciate any help you can provide. Thank you in advance for your assistance.

Around a week ago, my account was compromised by a hacker. Approximately 4 to 5 days ago, my account was temporarily disabled. When attempting to log in, a verification email is sent; however, the hacker altered the email address linked to the account, preventing me from accessing the verification process. Lacking 2-factor authentication, the email verification is my only option for access. I followed Instagram's process of providing a code and a photo holding the code, my name, and my account username, but it was unsuccessful as they claimed it was for a different account. Furthermore, when trying to submit a form for the lost account (due to having multiple accounts), the form requires the email linked to the account, which I no longer remember. Despite exhausting all options, I remain unable to regain access.

I recently faced abuse on Instagram from someone trying to pressure me into meeting them to buy CBD products. When I refused due to feeling they were suspicious, they sent threats and created a fake account resembling mine to ridicule me and my partner. Despite ignoring them, my account was unexpectedly shut down. This has left me devastated as I had many precious photos documenting my company's journey. We have worked hard to build our [redacted] followers as a UK registered CBD company. We plead for a review of our case as we strictly sell legal CBD products and have not violated any terms. We are victims of cyberbullying and seek your assistance urgently. Sincerely, Joseph M. +[redacted]72. Please contact me for further details. I have screenshots of the bullying messages on my phone.

I have been using two accounts, @georgearies and @sneakersplugid, for the past three years. I respect your policies, so I was surprised to find that my account has been blocked. I am currently in China, which might be why I'm on a banned IP address. @sneakersplugid is mainly used for trading and selling clothing to help my local community, always giving credit when using pictures from other Instagram users. While I may have had minor conflicts with a few individuals, we have resolved them through direct messages quickly. I am considering the possibility that my account was hacked. I will upload some recent posts from my account to show the type of content I share. I was alerted 12 hours ago that my Facebook content was violating my Instagram account. I only use [redacted] for my Facebook login. I have been using Facebook for 12 years and am unsure which specific post or activity might have led to this violation. I may have created a Facebook account years ago to link to @sneakersplugid, but I am uncertain if that account was compromised. Instagram is crucial to my business for marketing and sales. I will attach a file of an early travel story post as proof of identity. I hope this information is helpful and look forward to your guidance on resolving this issue promptly.

For the past few weeks, my activity feed has been blank, and I'm not receiving notifications when someone interacts with my profile on Instagram. I've tried troubleshooting by reinstalling the app, restarting my iPhone, using a different device, and accessing the website on my computer, but the issue persists. Additionally, I'm unable to make any changes to my profile information like my bio, password, or email address. When trying to verify my email, I keep receiving an error message stating "something went wrong" after clicking the link in the email. This problem has been occurring both before and after updating to iOS 13.2 on my iPhone Xr. Any suggestions or solutions would be greatly appreciated, as Instagram is currently not providing me with any functionality.

I have been attempting to reach out to Instagram's email support at email [redacted] without success. The following message was sent: Hello, I am contacting you regarding the IG account @SportsMedPT for SportsMed Physical Therapy. We have tried to report a problem multiple times in the past few months but have not received any response. Our account is consistently getting actions blocked for "using outside apps," which is not the case. We rely on Instagram and Facebook for our marketing, and this issue is hindering our organic growth and future paid promotions. We kindly ask for your assistance in resolving this matter and preventing any future blocks. Thank you.

My Instagram account was hacked, and now someone else has control of it. They are pretending to be me and could potentially share private messages and personal photos. This situation is causing me a lot of distress, as it could lead to serious consequences. I would appreciate your assistance in resolving this issue as soon as possible.

To the Instagram team, I am Noah Ruehli, CEO & Founder of multiple international companies, writing to address the issue with verifying my profile. Despite my request, I have not received a verified badge, which is crucial for people to easily identify me. Sadly, individuals have been exploiting my name on Instagram, engaging in deceitful activities that have negatively impacted my businesses. As a prominent figure globally, I have suffered substantial financial losses due to these fraudulent practices. It is disheartening that Instagram prioritizes verifying influencers who focus solely on self-promotion over safeguarding individuals like me. My Instagram handle is @noahruehli, and I implore you to rectify this situation promptly. Regards, Noah Ruehli

Good afternoon, I am writing to formally address a complaint regarding an Instagram account that is unlawfully using photos from other accounts. Despite numerous reports, no action has been taken, which is concerning considering the inappropriate nature of the posts. The account has stolen images from my younger sister's account, who is only 14, depicting her and her friend with their horses. He claims ownership of the horses and threatens harm. Furthermore, this account has taken my artwork and photos, passing them off as his own. He even messaged a 14-year-old, pretending to be me, an 18-year-old, which is completely unacceptable. I have reported this matter to Instagram, but their response stating that it does not violate the Community Guidelines is disappointing. This situation is distressing, and I am not satisfied with the current handling of it.

Hello, I've been unable to access my Instagram account for the past two months under the username camerongriffin505. I receive notifications at [redacted], but initially signed up with [redacted] Despite having access to these emails, when trying to reset my password, Instagram prompts me to verify my identity using an unknown email and an old phone number from when I lived in Australia. I've used an iPhone 6, iPhone 6s, an LG phone, and a Telstra device to log in before. I've submitted photos of me with a code and can provide identification like my passport or license. Friends have pointed out that my profile picture is missing, and photos of me and my partner have been deleted, leading me to believe my account may have been hacked. I'm concerned and would appreciate help as I cannot resolve this online. My Instagram account holds sentimental value with travel photos, so creating a new one isn't ideal. I'm looking for urgent assistance. Thank you, Cameron.

When I tried to log into my Instagram account, I received a message stating: "Your Account Has Been Temporarily Locked We've detected suspicious activity and locked your account for security reasons. It's possible your account was compromised due to a phishing attack." It then asks me to verify my identity by receiving a security code. I requested to receive the code via text message, but it either gives an error message or doesn't send the code. My other option is to receive the code via email, but the email I used is no longer active. Is there a solution for this issue?

Hello, I am Alana Pacelli, and I urgently need help recovering my Instagram account, which I lost access to last week. The issue arose when I got a new iPhone and forgot my account password. Upon trying to sign in on my new phone, I was unable to access my account. Even when I attempted the "forgot password" option, it indicated that my account was not found. Strangely, my account still exists, but I am unable to log in through the email address or the new phone number I had updated in my Instagram settings before losing access. Account information: Username: @alanapacelli Email: [redacted] I am eagerly awaiting your response as it has been over a week now, and I am worried about losing my account. Thank you, Alana Pacelli

Hello, I am facing a concerning issue with my Instagram account. I've been using the handle @gencikrasniqi for over 6 years, and it is linked to my Facebook account. Recently, I discovered another account, @genci_kras, using my name, photos, and bio to impersonate me. After reporting the fake account, my original account was unexpectedly blocked for allegedly violating terms and conditions. I assure you that I have not breached any rules. I can provide substantial evidence to verify my ownership including my ID, passport, driving license, and even a selfie. Additionally, I am willing to participate in a video call to confirm my identity. As a photographer, my Instagram account holds crucial work that I cannot afford to lose. I have already submitted an appeal to Instagram and managed to get the fake account closed, but I am unsure how to regain access to my original account. This situation is distressing, considering all my photography work is tied to that account. Thank you.

Hello, I'm seeking assistance on Instagram regarding the issue of retrieving my stolen money. As a lash technician, I am in search of talented logo, print, and business card creators on the platform. On October 7th, [redacted], I engaged with @brandedcreativeagency and paid a $75 deposit. Promised to receive prints within a week, I have yet to receive them despite multiple attempts to contact the "company." I am concerned as they possess my address for shipping purposes. While I understand the typical 72-hour processing time, it has now been a week without any update. I have called their number and messaged them on Instagram with no response. I have evidence in the form of screenshots if required to support my claim.

I am encountering issues trying to register on Instagram through their website. Following each attempt to proceed by clicking "Next", an error message appears stating "Sorry, something went wrong". As a result, the email address and username became unusable after each unsuccessful try. Even though I have never used Instagram before, trying to register with the same credentials reports that they are already in use. When attempting to log in with these details, it notifies me that the account has been disabled for violating their terms, without any previous activity from my side. Furthermore, the password reset feature indicates that there is no account associated with the provided information. I am attempting to register using [redacted] as my email address and pawamoy as my desired username.

Good morning, I am contacting Instagram because my account has been canceled, causing me great worry as I had all my school friends and business clients on it, as well as precious pictures of my child when he was small. This is the first time this has happened to me, and I believe it may have been due to someone logging into my account while my little brother was looking at memes. I am willing to provide my information or ID copy to prove my identity. Please help me recover my account as it is very important to me. I have always been a good user, and I hope this issue can be resolved promptly. Thank you and have a good day.

Good morning, My name is Lluvia Landeros. I'm contacting Instagram because my account was unexpectedly canceled. I am extremely concerned as my account contains connections to my school friends, business clients, and precious childhood photos of my son. I don't have backup copies of anything, so this situation is truly distressing for me as this has never happened before. I believe there may have been an error or that someone else accessed my account. My younger brother was browsing memes on my Instagram, and I'm unsure of the exact reason behind the account cancellation. I'm willing to provide any necessary information or even a copy of my ID to verify my identity. Please help me regain access to my account as it holds significant value to me. I promise to take extra precautions to prevent such issues in the future. My username is LANDSZ_Y. I look forward to your response. Thank you for your assistance. Have a good day.

Hello, I am experiencing ongoing issues with accessing G.I. Joe team's Instagram profiles, as well as my own. The problem seems to be intermittent, where I am unable to follow their profiles consistently. This recurring problem is frustrating, and I believe there should be permanent solutions in place. I urge the Instagram technical support team to address this matter promptly and effectively. Thank you for your attention to this matter.