Groupon Customer Service Issues

I attempted to book tickets for "The Lion King" show at the London Theatre through Groupon. After entering my bank details and clicking on "Book Now," I received an error message stating there was an issue with my booking and advised contacting customer services. I tried booking two more times with the same error. I then purchased tickets directly from the London Theatre website. However, I later discovered that Groupon had charged me three times, totaling £[redacted]. Despite explaining the situation and providing evidence of the error, Groupon refused to refund the charges or help in any way, suggesting I gift the tickets instead. I have attached a copy of the conversation for reference. Lance B.

I have been dealing with Groupon customer service for a while now, calling them multiple times and exchanging several emails, yet my issue remains unresolved. This has taken up a lot of my time. GetHiman rated Groupon as number 1, but I have encountered false advertising regarding the Monterey Aquarium. I purchased tickets on 6/4, received them on 6/6, only to be told they were not valid for that aquarium. Despite numerous emails, I have not received a refund even after two weeks. I plan to report this to the Better Business Bureau and share my experience on social media.

I visited Rado Bar on 6-16 for a 9:30 AM appointment. I faced difficulty accessing the building and after leaving a text message due to the full voicemail, I eventually got help from another customer. The service was unwelcoming as I was rushed in and not greeted properly. The expectation of a salon setting was different when led up to the apartment. The interaction during the spray tan session lacked clear instructions, creating confusion and discomfort. After expressing my concerns about the unprofessional atmosphere, I felt unheard and disappointed. I believe a refund would be appropriate given the unsatisfactory experience at Rado Bar.

I attempted to purchase two sessions of Anti-Aging Centers' "three laser hair removal treatments for a small area" using the promo code SAVE for an extra 20% discount. Unfortunately, the transactions failed because it charged my old Discover card instead of my current Visa card. I have updated my payment details on my Groupon account and removed the old card. I wish to ensure that my orders for the laser hair removal treatments with the promo code SAVE will now successfully go through and be charged to my updated Visa card. Am I required to re-purchase these deals or will Groupon automatically process them with my current card information? I simply want to confirm that the Groupon I purchased today will be processed correctly and the payment approved.

On 6/15/19, I mistakenly ordered the same purse twice due to confusion with a free shipping offer. After realizing my error, I promptly cancelled my membership and one of the orders. I received a confirmation email for the cancellation and refund. However, I unintentionally placed a second order for the same purse with Groupon. I immediately tried to cancel the initial order and sent an email explaining the situation, but it was not delivered. I then used the cancellation site within the two-hour deadline to cancel the first order. Despite these actions, I have not received any acknowledgment from Groupon regarding the cancellation of one of the orders. I simply want one purse, not two, and would appreciate any assistance in resolving this issue. Thank you, Sharon B. at [redacted]

I have been using Groupon for years now but recently encountered issues with my last two purchases regarding discounts and address mix-ups. I was unable to apply a $10 off and a 20% discount, and couldn't change my payment method for the last order. My email seems stuck, notifications go to the correct one, but I can't update it. The system shows orders going to both my current and old addresses, causing confusion. It won't let me enter my new address. This is frustrating, as I prefer to pay with my credit card rather than my checking account. The situation needs fixing as soon as possible. Contact me at [redacted] or [redacted] for further assistance.

I bought 4 vouchers for Gameworks, but at the location, I faced a "Server Error" message from Groupon, preventing me from using them. Despite trying for 30 minutes, I had to buy onsite, missing out on using my vouchers. I have a screenshot showing the issue on Saturday, June 15. I am requesting a refund for the 4 vouchers due to not being able to access them when I needed to.

I purchased a ticket for a Harbour Hopper tour, which is a half-land, half-sea excursion. Upon boarding, I overheard that the tour would only be on land due to weather conditions. I was not informed at check-in about this change, and the company's website only mentions operating in all weather, not specifying changes due to wind. I requested a refund but was initially informed that Groupon would handle it. Now, I've been told that all sales are final, which I did not understand at the time of purchase – why not just state "no refunds"? Additionally, due to the exchange rate, I've ended up paying more than expected. I feel misled and frustrated about the situation. Any assistance would be appreciated.

Yesterday, I used Groupon for the first time and was excited about the deal I purchased. Unfortunately, I discovered that I have been wrongly charged for 3 MB2 One 14k Lap tickets that I did not buy. I only bought one ticket using my account and already redeemed it. I am unsure how these extra tickets ended up on my list and why I am being charged for them without my authorization. There is a charge of $43.40 on my account that I did not approve. I am requesting a refund for these unauthorized charges. This experience has made me reconsider using Groupon in the future, as it has soured what I initially thought was a good deal on your platform.

I purchased a Groupon for American Dream Home Remodeling with Groupon number: LG-NVFC-W2HN-C479-N2ZS. Unfortunately, they have cancelled on me four times. Last Friday, they explained that due to a car accident involving one of their drivers, they couldn't come as scheduled. However, I am skeptical as they have shown little interest in cleaning our gutters. We are located in South Carolina, and I understand the additional fee for being over 40 miles from their ZIP code. Despite redeeming the Groupon, they have not completed the gutter cleaning. My name is Maritza H., and I would like to speak to a supervisor to clarify the situation. Please contact me at [redacted] or provide a phone number for me to reach you. Thank you.

I purchased a discounted Groupon deal for Barre3 in Toronto and provided my credit card information on February 17, [redacted]. Unfortunately, I fell ill shortly after and was unwell until the end of April [redacted] due to severe asthma and allergies, requiring strong medications. Despite my efforts to communicate with Barre3, the deal was never activated, and it is set to expire on June 17, [redacted]. I am requesting a refund to my credit card due to the circumstances preventing me from utilizing the offer. In the film industry, my work schedule is unpredictable, and I recently completed a show today, with another starting in July, leaving me with limited time to use the exercise plan. I appreciate your attention to this matter. Thank you, KyraDawn Rattray.

My mother had purchased two Groupons for car detailing and cleaning during the winter. The service provider mentioned difficulty finding a warehouse for the detailing, but as the weather improved, we planned to have the cars done outside. After waiting for months due to the provider's busy schedule, the Groupons were no longer valid, but he agreed to honor them. On the scheduled day, with no prior communication, my car remained untouched. Despite reaching out, I received no response for over a week. I now seek a refund for both cars at $[redacted] each. Though Groupon isn't at fault, I believe I am entitled to a refund. I can provide receipts if necessary.

I reached out to the groupon vendor to schedule my appointment post-purchase. The owner, Maureen, initially agreed on June 26th at 11am. Following her request, I reviewed and acknowledged her policies on the website via text confirmation. However, days later, she rescheduled my appointment. I explained that I had arranged my day around it, including childcare. She agreed to uphold the original appointment due to her error. Yet, today she informed me that she would be closed on June 26th, canceling my booking. This abrupt change goes against her strict cancellation policy. I expect a full refund for her unprofessional conduct. Kindly refund $50.00 to my credit card for this inconvenience and send me the credit receipt. Order Details: Order Number: 1[redacted]93-[redacted]

Hello, I am requesting a refund for two of my Groupons. One has been redeemed by the company, but not by me. Dear Groupon Customer Support, I am seeking a refund for the Auto detailing and headlight restoration services. Upon attempting to make an appointment, I encountered multiple issues. The phone's voicemail was full initially, then the listed address [redacted] Menaul NE [redacted] did not exist. After finally reaching the business by phone, I was told they were closed as their shop was located behind the building. When I arrived at the shop, I discovered a woman who eventually scheduled my appointment for Monday, 6/17/19. Unfortunately, on the day of my appointment, it was canceled due to a family emergency. I tried to reschedule, but once again, the voicemail was full. The difficulties faced in trying to avail of the services have been quite frustrating. Thank you for your attention to this matter. Regards, Lori B.

Subject: Refund Request for Redemption of Groupon Hello Groupon Customer Support, I am requesting a refund for the auto detailing and headlight restoration Groupon that I purchased as it has been redeemed without me being able to use it. I encountered several issues when trying to schedule an appointment with the merchant at [redacted] Menaul NE, [redacted]. Initially, the voicemail was full, then when I visited the address listed online, it did not exist. After managing to contact the shop, I was informed the appointment had to be canceled due to a family emergency. Despite my attempts to reschedule, I faced difficulties due to the full voicemail. Unfortunately, I was unable to assess the quality of service provided by the company due to these communication barriers and challenges faced during the appointment scheduling process. Thank you for your assistance in processing the refund. Sincerely, L. Battiste

Hello, I bought 3 Groupon vouchers for a friend's birthday but encountered issues with booking classes. Unfortunately, the event we finally managed to attend was canceled, causing disappointment. We also paid extra for materials not covered by the original Groupon deal. Despite our efforts to find another suitable class, none match our schedules. We are seeking a full refund for this experience. Yaymaker directed me to contact you for assistance. The voucher numbers are 7EN530JP1C2LES, SKWREZLX797W5Y, and 21ZTMN7NPB9DCQ. Thank you, Cristina

My name is Sharon B. Billing Address: [redacted] Chaparral Lane, Nipomo, CA Phone: [redacted] CELL Email: [redacted] Order # I am inquiring about: 1[redacted]37 [redacted] Product: Purse Confirmed by Groupon at 1:39 pm on 6/15/19 I mistakenly placed a duplicate order, canceled around 1:57 pm within the 2-hour limit, but didn't receive a cancellation confirmation. I reached out to GetHuman by email for assistance. GetHuman promptly responded and asked for my desired resolution, to which I tried to reply on my phone without success. I seek a simple confirmation from Groupon regarding the cancellation of the second order to prevent shipment and billing. Groupon's customer service has been lacking, and I hope for a prompt resolution to regain confidence in their services. Thank you.

Hello, I bought a Groupon for river tubing at Cartecay for four people for $31 on June 14th. Initially, it mentioned I could exchange my voucher, but to my surprise, on June 16th, that option disappeared. I would like to switch it to a Groupon event closer to my location. During our weekend in Georgia, we struggled to reach the location by 10 am due to the distance from where we were staying. If you could help me change my voucher to one that suits me better, I would greatly appreciate it. Thank you in advance. Tanya N. Phone: [redacted] Email: [redacted]

On Friday, May 24, [redacted], I paid for the Journey by Faith Walk in Savannah, GA. The money was debited from my checking account on May 25th. When I arrived for the tour, I discovered that tours are only conducted Monday through Thursday. A Groupon Representative assured me a refund within five business days, but I have not received it. I seek guidance on how to proceed to obtain a refund for the $22 service charge, as I did not use the service. My bank provided a statement showing the deduction. Though Groupon claims my payment declined, my bank confirmed the transaction. I look forward to resolving this customer service matter promptly. Thank you.

Hello, I purchased a Groupon for a massage from Evolution Med Spa. As a traumatic brain injury survivor in critical need of massage care, I've attempted to reach out to the med spa since the day of my purchase without success. Finally, after getting through yesterday, I scheduled my massage for today. Upon arriving, I discovered my appointment was mistakenly booked for a month later. The receptionist showed no remorse and implied that I should have noticed the error. This situation is unacceptable. I am deeply dissatisfied and infuriated by this lack of communication, compassion, and support. I urgently require a refund as I am in severe pain. Thank you.