Groupon Customer Service Issues

On December 15, [redacted], I purchased two gift certificates from Earth Touch Healing Arts for a couples massage at Dunmanway in Dundalk, MD. Despite multiple failed attempts to schedule appointments, I visited the location, which appeared closed around noon. A gentleman inside offered to help find "Aleasia" and suggested she call me. Contrary to a later rude voicemail claiming she tried to reach me, I had not received any missed calls. The owner accused me of unauthorized entry and disturbing a colleague. She marked one certificate as redeemed and threatened to prevent a refund from Groupon, which also included her tip. I request a full refund and resolution to prevent similar incidents for other customers. For further details, contact me at [redacted] or [redacted]. Thank you.

I recently purchased three Groupons for Canvas on Sale, ordering them in different sizes to avoid mix-ups. I used the vouchers for two orders, but one didn't process despite marking the Groupon as used. After contacting Canvas on Sale, they verified receiving only the two completed orders (two 20x16 prints and two 12x12 prints) and advised reaching out to Groupon for help. The missing order was for four 8x10 canvas prints. Despite my Groupon account showing one available voucher that I've used, I left it untouched until I receive the prints. How can I obtain a new voucher code for the unprocessed order? Thank you!

Dear Customer Service, I apologize for the delay in reaching out. In the past, I had positive experiences using Groupon until now. Last December, I bought a massage from StoneAge Fuel for a friend’s Christmas present. However, when she tried to book a Saturday appointment, she was informed the next available slot wouldn't be for two months. I attempted to use the voucher myself, but when I called in March/April, I could only leave messages as the voicemail was always full. After a month of trying, I finally got through but received no callback. Now the voucher has expired, and I am disappointed with the situation. Regrettably, I cannot recommend the service based on this experience. I would appreciate it if this matter could be resolved. Thank you for your attention, L. Ginocchio

I arrived at the hotel with my family hoping to book an additional room using Groupon vouchers. My voucher was confirmed, but unfortunately, my family members' vouchers were pending. We tried to place the order multiple times, but it never went through, causing confusion. We waited for two hours and even considered using a different card, but still didn't receive confirmation. When we arrived at the hotel, they couldn't accommodate us, which was very frustrating. The concierge didn't offer any sympathy, leading to us not being able to redeem our vouchers and being charged for two unsuccessful transactions. This experience reflects poorly on the hotel's customer service. I hope to be contacted by someone in authority to address this disappointing situation. My name is Annastasia, and you can reach me at [redacted] or email me at [redacted]

I recently visited the salon and purchased a Groupon deal for a Hair Cut, Full Highlights, wash, and blow dry for $[redacted]. However, upon arrival, the stylist, Glady, mentioned that the price was only for customers with short hair. She insisted on charging me extra for my long hair, expressing dissatisfaction that I was a Groupon client. The Groupon did not specify any restrictions on hair length or additional charges. Furthermore, communication with Glady was challenging due to her limited English proficiency. I bought the Groupon for transparent pricing, and now I am requesting a full refund due to the unexpected extra charges and lack of clarity. Unfortunately, I couldn't reach Groupon customer service as the number provided was unavailable. I would appreciate a full refund and confirmation of when it will reflect in my bank account. Additionally, I would like a customer service representative to contact me at [redacted]. If I miss the call, please leave a valid call back number with an extension. Thank you for your prompt assistance. - Tracey Vallett

I had a disappointing experience with Olga's cleaning service. I purchased two Groupons, one for my recovering mother and one for myself. Despite Olga's initial willingness to help, the day of the cleaning was a disaster. The cleaners were over an hour and a half late, did not bring proper supplies, and did a very poor job. Areas were left untouched, streaks and dust were visible throughout, and even the kitchen floor appeared untouched. When I complained and provided pictures, Olga offered to send a different team, but they were also late and did not meet expectations. When I tried to reschedule, Olga was rude and unprofessional, eventually not showing up for my cleaning appointment. Overall, I found Olga disorganized, the team untrained, and the service unsatisfactory. I am requesting a refund.

I bought a Groupon for a hot air balloon ride, planning it as a birthday gift for my girlfriend. The scheduled date was May 18, [redacted]. Despite booking a room in Orlando to ensure we arrived punctually by 5:30 a.m., the whole ordeal turned out to be a disappointment. We followed the instructions, arrived on time, and were ushered into a cramped van. We waited long for the late arrival of our balloon captain. We were then driven to a field, where we sat in the van for another 20 minutes without any explanation, causing my girlfriend to feel claustrophobic and nauseous. Eventually, the crew discovered two holes in the balloon, promptly canceling our ride due to safety concerns. The captain, who seemed dissatisfied with the company, drove us back while sharing unflattering stories about the safety and incidents involving other captains. This left us feeling uneasy. We managed to reschedule, but my girlfriend is now fearful and disinterested due to the initial experience. I am requesting a full refund or at least credit for a future Groupon purchase, as the entire episode was unsatisfactory and marred what was meant to be a memorable birthday celebration.

I purchased a Groupon for a hot air balloon ride for two as a birthday gift and booked it for May 18th, [redacted]. Unfortunately, the entire experience was terrible. We arrived on time as instructed but had to wait in a cramped van for an extended period. The balloon had two holes, leading to the cancellation of our ride due to safety concerns. The captain shared negative information about the company during our return to the office. As a result, my girlfriend no longer wishes to take the ride. I am requesting a full refund or at least a credit for a future Groupon purchase. This experience was disappointing and marred what was supposed to be a memorable birthday celebration.

I recently purchased a voucher from Joanelly Beauty Gallery and scheduled an appointment for Wednesday, June 19th at 12:00pm. Due to unforeseen circumstances, I needed to reschedule. I contacted the salon when they opened, but unfortunately, there was no availability for the following week. My interaction with Maggie when trying to reschedule was unpleasant, as she expressed frustration with the short notice. Despite my attempts to reach out when the salon opened, I was unable to secure another appointment. I am now seeking a refund of the $35 voucher that expires in October since no appointments are available.

I purchased Best Bully Sticks through Groupon, but I received a different product from what was advertised. My dog only likes bully sticks, but they sent me jerky treats the size of Oreos. Despite trying to reach out using the provided phone number, I was unable to get a resolution. The online information indicates it's a final sale unless defective, but there's no clear way to report it as defective. I feel frustrated and misled by Marks Store by Darren Cloyd. I have not opened the products as I know my dog won't eat them. Any assistance would be greatly appreciated. - C. M. Order #: [redacted] Purchase Date: Sunday, June 16, [redacted] Shipped on: June 18, [redacted] Quantity: 1 Order Total: $39.00

I purchased the Dyson Pure Hot + Cool Air Purifier Fans (Certified Refurbished) from Groupon on June 7, [redacted]. I paid in full during check-out. Groupon stated that the item shipped, and FedEx tracking shows it was delivered on June 12 to my address. However, I did not receive the item. Despite reaching out to Groupon multiple times, their customer service has been unhelpful. Their latest response indicated it was no longer their responsibility and advised me to contact the shipper. I would like Groupon to fulfill their part of the transaction and send me the product I originally purchased.

I have been attempting for over a week to place this order I received from Groupon for Two Gifts for You Now.com. I have the voucher number but I am unable to finalize the purchase. I would appreciate someone from Groupon getting in touch with me to help me resolve this issue. I have inadvertently placed the same order three times, totaling 3 x $[redacted], when I only wanted to order one. Therefore, please have someone review this and contact me. Thank you for your assistance. Therese.

Hello, I recently bought a Groupon for Modo Yoga Winnipeg, advertised as a two-month unlimited membership for $79. Upon presenting the voucher, I was told it's only for new members, which I am not. I checked the Groupon site and confirmed that the restriction wasn't mentioned. Two friends who also purchased it, both existing members, agreed there was no such note. Can I please get a refund since I can't use the voucher? Thank you.

I need assistance with receiving a refund for a Groupon voucher I mistakenly ordered for flowers. I initially tried to purchase the deal last Friday using my debit card, but it was declined due to insufficient funds. Surprisingly, on the following Monday, after making a small deposit to my account, I was charged for the flower voucher without my consent. I did not want to proceed with the purchase as my circumstances had changed. I am now seeking a refund for the unauthorized transaction on my debit card. Although the amount is only $13, every dollar matters to me, especially during these challenging times. I have been unable to reach anyone from customer support for help.

Yesterday, I attempted to purchase a facial from Aesthetic Medicine Center in Hinsdale, Illinois. Unfortunately, there were technical issues on the website preventing my order from going through. Despite multiple attempts, the order failed to process, and the system indicated I had exceeded the purchase limit. I had to cancel two orders and start over. The system kept showing "pending" and mentioned site maintenance was ongoing. This morning, I found conflicting information about my order status, with one location showing it as pending and another stating it was refunded. I tried diligently to complete the transaction during the 20% off sale. I wish there was an easier way to reach customer support or receive timely updates. Not all issues can be resolved using the standard FAQs, especially when there are site maintenance issues affecting orders.

On 6-16, I went to Radu Salon for an appointment but faced difficulties entering. I tried calling but the voicemail was full, then sent SMS texts with no response. Eventually, someone let me in. Radu seemed unprepared, didn't apologize, and gave unclear instructions for the spray tan. When I applied lotion incorrectly, she blamed me instead of offering a solution. I expressed my discomfort and dissatisfaction with her unprofessionalism. I demand a full refund from Groupon and expect prompt and proper customer service without being repeatedly asked to wait. Groupon must address this promptly, as I've already waited over 96 hours without a response. I insisted they call me within 24 hours as promised. Groupon, please fulfill your responsibilities and provide the refund promptly on 6-20-19.

I purchased a Groupon for Cinderella Magic on March 28 and contacted them immediately to schedule an appointment. They were unable to accommodate the original date I requested, so I selected a new one (Thursday, June 21 @ 10 am). Unfortunately, no one showed up. I contacted them, and they claimed to have sent multiple emails and SMS messages to confirm the appointment. However, I could not find any such messages in my inbox or text history. I did not delete any messages intentionally. With the coupon set to expire in 5 days, I am seeking a refund. - Beth C.

Hello, I am looking to address the matter I previously mentioned regarding my Groupon purchases from "Ocean Yoga." Kindly respond to this email or reach me by phone at [redacted]. - I bought a Groupon on November 14, [redacted], for a month of unlimited classes at "Ocean Yoga." - On August 9, [redacted], I purchased another Groupon for "Ocean Yoga," but was informed at the studio that I couldn't use it since I had been there before (they had a policy against redeeming Groupons for returning clients, which I was not informed of). - After contacting Groupon, they provided me with $32 credit for the same studio. However, as they don't accept repeat Groupons, this did not resolve my situation, leaving me unable to utilize the $32 credit. I plan to apply the $32 credit towards another Groupon purchase. Please advise me on how I can utilize this credit for a different Groupon transaction. Best, E.K.

I recently requested an exchange for my oil change service and was mistakenly charged twice. I initially paid the price difference for the new service, but upon checking my bank account, I noticed that I was charged the full amount for both the original and exchanged services. This error is not acceptable, and I am requesting a full refund for the incorrect charges.

Subject: Re: An Important Message Regarding Your Groupon for Transcending Health Thank you for the update. I have been in contact through text, but I am still experiencing difficulties with booking due to limited availability. I attempted to schedule in early May with no luck for May or June. Planning a trip in early July, I checked for dates then but also found no availability. Could I receive an extended expiry date or a refund in Groupon credit for future use? I bought two vouchers, one for myself and one as a gift for my husband. He also struggled to find available dates, causing frustration. Thank you.