Groupon Customer Service Issues

I bought a Groupon for an Osteopathic Exam and Three Osteopathy Massage Sessions, but I missed the promo period ending on April 20, [redacted]. I thought I had a year to book but it was only 4 months. The clinic requires an extension from Groupon to honor the expired voucher. Due to my illness, this is a significant expense for me. I kindly request an extension of the expiry date so I can use the services. Thank you, J.T.

I bought a voucher on Groupon but can't use it in Virginia, where I live. When I spoke to their representative, they informed me that it had already been redeemed. Here are the order details: Order #: [redacted] Purchase Date: Sunday, May 12, [redacted] Status: Used on May 20, [redacted] Expires: Saturday, August 10, [redacted] Qty: 1 Order Total: (Visa ending in [redacted]) $44.00 Fine Print: Consultation required; non-candidates and other refund requests will be accepted before service rendered. Must complete an online consultation. Consultation, prescription, and free shipping are included. Valid only for residents of: AZ, CA, IA, ID, MT, ND, NE, NH, NM, NV, OR, UT, WA, WY, and Washington DC. Allow up to 2 business days for intake review and shipment. Shipping method determined by the merchant via USPS Priority or FedEx 2-day. Limit 1 per person.

I recently paid $69 for Advance Pro Carpet Cleaning services but they failed to show up on the scheduled date. Despite leaving two voicemails and emails over the past two days, I have not received any response. Today, when I tried to contact them, I couldn't leave a message as their mailbox was full. I am requesting a full refund from Groupon due to this unacceptable situation. After checking their reviews online, it seems like many customers have encountered similar problems with this company. I urge you to discontinue your association with them promptly. I am looking forward to hearing from you to address this disappointing experience.

Hello, I am Pamela S. My daughter, Maurisha G., purchased a Groupon massage voucher for my birthday on February 1st for $25. I have been preoccupied taking care of my husband during his battle with cancer, and unfortunately, he passed away on April 26, [redacted]. Therefore, I couldn't find the time to use the massage gift. I'm kindly requesting an extension of the voucher expiration date as I am still grieving and could really use the massage now. The redemption code is [redacted] and the Groupon code is LG-V997-1M16-5V1T-ZS38, set to expire on May 29, [redacted]. Please consider extending the expiration date for me. Thank you.

Hello, I recently bought 2 Groupon vouchers for 45-minute salt cave sessions at Bien Soigne with the numbers [redacted] & [redacted]9. I had made appointments for both of us at 11:00 am on June 8th. Booking was a bit challenging, and we arrived about 5 minutes late due to GPS issues. The woman at the front desk, who turned out to be the manager, was quite unpleasant. She was rude and seemed condescending, making us feel unwelcome. When we arrived late, she insisted we reschedule. I explained the distance we had traveled, but she was unsympathetic. She even refused to let us finish the session once the doors were closed. Overall, the way we were treated was unacceptable. I value my time and deserve respect. Needless to say, I won't be returning to Bien Soigne after such disrespectful behavior. Thank you.

I recently stayed at the Britannia Daresbury Park hotel, room number [redacted]07, and although the hotel was nice, I had some issues during my stay. The mattress had springs that poked into me, the morning bath water was cold, and the meal I had was not enjoyable as the vegetables were cold and the fish goujons had a lot of skin. Breakfast the next day was also disappointing with overcooked fried eggs, cold drinks, and unresponsive staff. I had to report these concerns to the girl clearing the plates who didn't address them appropriately. Another guest mentioned it was the worst hotel he had experienced, which prompted me to inform the reception staff. I prefer the Cumbria Grand Hotel and have booked there twice this year as it provides a better experience. I urge the hotel management to investigate and address these issues promptly. My room number was [redacted], and I would appreciate it if you could follow up with the hotel reception to validate my feedback.

Subject: Assistance Needed with Groupon Purchases - Complaints and Service Dissatisfaction To Whom It May Concern, I am writing to address my concerns regarding Groupon vouchers with the following codes: 1[redacted]57-[redacted] and 1[redacted]51-[redacted]. Since purchasing these vouchers, I have encountered difficulties reaching the vendor to schedule appointments. Attempts to contact them have been unsuccessful, and when appointments are made, they are often cancelled with vague excuses. This lack of professionalism is disappointing and reflects poorly on their business association with Groupon. I have stayed persistent in resolving these issues, but I am now seeking assistance for either a refund or an alternative resolution. Your prompt attention to this matter is appreciated. Please feel free to reach me at [redacted] if more information is needed. Thank you for addressing my concerns. Best regards, Michele Lynn Perez

To Whom It May Concern, Subject: Issues with Groupons 1[redacted]57-[redacted] and 1[redacted]51-[redacted] I have been struggling with these two Groupons since I bought them. Despite my attempts to reach out, I have not been able to book an appointment. Whenever I manage to secure one, it gets canceled with flimsy excuses. I persisted but have reached a breaking point. This unprofessional behavior reflects poorly on their business and Groupon's services. I am requesting a refund or exchange for a different purchase. Any assistance would be appreciated. Please contact me at [redacted] for further details. Thank you for addressing my concerns promptly. Best regards, Michele Lynn Perez

I am considering purchasing the Truewhite Advanced Plus 2 Person Whitening System, available on Groupon and other platforms. After reading numerous reviews mentioning issues with the blue LED light or unsatisfactory results, I am hesitant to spend about $18. I am inquiring about Groupon's guarantee and whether it includes free returns if the product fails to work. For clarification, could you please contact me at [redacted] or respond via email? I hope to avoid any hassles if I need to return the item due to ineffectiveness. Your prompt assistance is appreciated as I have encountered unresponsive customer service in similar situations previously. Thank you for your attention to this matter.

I already responded, and I am interested in purchasing the Truewhite Advanced Plus 2 Person Whitening System available on Groupon and other sites. After reading numerous reviews mentioning issues with the blue light (LED) and disappointing results, I am hesitant to spend around $18 on a potentially ineffective product. Could you clarify the guarantee provided by Groupon? Does it include free returns if the item doesn't work? Please contact me at [redacted] or reply via email. I seek assurance that if I encounter difficulties returning the product, I can involve my credit card company. Previous experiences with non-responsive companies have left me cautious. Your prompt assistance is appreciated.

I recently bought 3 Groupons, but after a car accident, I realized I might have missed some details in the fine print. 1) I couldn't use my $35 Sam's Club Groupon because it was expired. Can I still use the money at the actual store after signing up for membership? 2) Allen May called and said I couldn't use both my Groupons ($75 haircut and $35 mani/pedi). They were adamant about needing the Groupon numbers over the phone. When I scheduled a haircut, the hairdresser listed was no longer there, and the manager's behavior was very rude. I don't feel comfortable going there and would like a refund for both Groupons. I have a hair appointment on June 17th at 10:30 am, but the situation at Allen May makes me uneasy. I was hoping for a nice, relaxing experience but feel stressed about it. This has made me reconsider buying more Groupons as I have medical bills to manage. Thank you for your assistance. Erin

My husband gifted me a Groupon for a massage, but I've been struggling to schedule an appointment. The massage therapist, who is usually excellent at her job, has been unreliable with communication and keeping appointments. Over the past three weeks, I've had multiple appointments canceled due to various reasons such as a car wreck, lost dogs, illness, and even repairs in her room. Despite my efforts to reach out via calls and texts, she has not responded. I no longer want to pursue her services and am requesting a refund for the Groupon purchased by Tim Coleman for Elite Muscle Management, with the bar code [redacted]4.

Therese, I have been attempting to place a Groupon order for custom signs and gifts on "you now.com" for over a week without success. Despite contacting support, the help desk, and the company directly, I have not been able to complete the order. As a result, I would like to cancel the order and request a refund. Please reach out to me at your earliest convenience. I believe the sign was priced at $9.99, and I mistakenly ordered it three times, resulting in a total overcharge of $30. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Therese

I recently purchased a Groupon voucher for a 2-night stay at the "3-Star Top-Secret Orlando Lake Buena Vista Hotel." However, upon arrival at the Residence Inn Orlando Lake Buena Vista as directed in the order details, we were informed that the hotel had not received the booking information, resulting in us having to pay the walk-in rate for a room. Unfortunately, Groupon's customer service was unreachable at the time, leaving us no choice but to pay the higher price. Given that we followed Groupon's instructions and ended up at the wrong hotel, I am requesting either the original rate be honored by the hotel or a prompt refund of the price difference we had to pay.

I am still waiting for a refund from a purchase I made on February 7, [redacted], for 80 units of Dysport and 2 syringes of Bellafill. The doctor I purchased from rushed me into buying more without providing necessary information like product details and receipts. Despite multiple requests, I did not receive the information or the desired results. Other customers have reported similar experiences. I reached out to the AMA and the health department. I am seeking a full refund of $[redacted]. My priority is to ensure the legitimacy of the products used on me. Thank you for your attention to this matter. - Dorie L.

I have specific travel dates in mind for an 8-day European getaway from July 16, [redacted], to July 24, [redacted], departing from either Canton Akron or Cleveland Hopkins airports. I am seeking assistance with booking this trip as there are no specific dates provided on the website. Please kindly email me your response to my query at [redacted] Your prompt assistance is greatly appreciated. Thank you.

I attempted to purchase 2 tickets to see the Chris Brown concert this morning. After buying the tickets on Groupon and seeing the event listed, I logged out. Shortly after, I received an email about a payment issue. Panicked about missing the opportunity, I tried to purchase them again, but kept encountering an error message on my phone and laptop. I was finally able to successfully buy the tickets on my phone, but I'm worried about my purchase not showing up in my Groupon list. Although the initial order that had a payment problem shows as refunded, I see 4 tickets under my Groupon instead of the 2 I intended to buy. I haven't been able to reach anyone by phone, and I just want to confirm that I have my 2 tickets, wasn't overcharged, and didn't authorize the purchase of 4 tickets. I only want the 2 tickets I attempted to buy.

I purchased a discounted voucher from Groupon to replace my cracked iPhone 7 screen. I arranged to meet the technician at 4:30 pm, where he estimated it would take 25-35 minutes to fix. However, he later informed me of additional issues, quoting $[redacted] for the repair. After negotiation, I reluctantly agreed to a $70 solution. The repair took longer, and upon inspection, the home button and fingerprint reader were not functional. The technician suggested a workaround, but I refused as these features were previously working. He promised to rectify the issues, but seeing no progress, I left at 5:45 pm, giving him a contact number. Upon his call at 6:15 pm, he requested more time or a next-day pickup. Insisting on having the phone that night, he eventually agreed to stay late. By 8:15 pm, I retrieved my phone, but the initial problems persisted. Despite a reduced fee of $50, I feel unfairly treated and wish to recover my money as the device is now in worse condition.

I purchased a Groupon voucher for a discount at Four Points by Sheraton Niagara Falls on April 7, [redacted]. I made a reservation for June 21-23. Unfortunately, I experienced a family loss and now need to cancel the trip. The hotel redirected me to cancel through Groupon. Despite following the instructions on the website to cancel within the allowed time frame, I encountered technical issues and was unable to proceed. Multiple attempts to contact Groupon Customer Support were unsuccessful. This process has been frustrating, lasting over 90 minutes. Your prompt assistance would be greatly appreciated. Thank you. Valerie Greaves, Groupon Order #1[redacted]53-[redacted].

Hello, my name is Shawn B. I attempted to use a redemption code bought from the Groupon mobile app for Anime Midwest on 07/06/19 for One Person Admission. The order number for this purchase is [redacted]. I believe that the Anime Midwest.com website might have accepted the promo code before I finished registering completely, or perhaps the code was invalid. I have not received any confirmation of my registration and order being finalized on the website. I am seeking a resolution such as receiving a new code or a refund for this purchase. You can contact me via email at [redacted] or on my cell phone at [redacted]. Thank you.