Groupon Customer Service Issues

I made a purchase on December 11, [redacted], for a 14.5" Personalized Laser Cut Steel Clock with the name GRECO on it. I haven't received any confirmation email or number for order [redacted]. I contacted them on 12/26 for an update and was informed that orders placed after December 5, [redacted], were not guaranteed for Christmas delivery. They mentioned that orders placed after that date would ship in January, and I would receive an email with tracking information at that time. Despite contacting them again, I received the same response twice. I am still waiting for my order and would appreciate any assistance in checking its status and estimated arrival.

I recently contacted customer support regarding my order of four turquoise bracelets, which I placed 15 minutes ago. Although I requested a quantity of 4, my receipt only shows 1 at the price of four. I did not specify what resolution I expect from Groupon. I kindly request that the company ensures I receive all 4 items that I paid for. Thank you for your assistance. Below is a copy of the receipt for your reference: GROUPON® Hello, Thank you for your purchase on January 10, [redacted]. Order Number: #1[redacted]06-[redacted] Order Details: Description: Handmade Turquoise Turtle Bracelet Estimated Delivery: December Quantity: 1 Price: $19.50 Subtotal: $19.50 Tax: $2.00 Shipping & Handling: $2.99 Total: $24.49 Customer Details: Name: Hali Address: 45 Oceana Drive East, Apt. 8-C, Brooklyn, NY, [redacted] You have 2 hours to make any changes to your order. Your order is subject to Groupon's Terms of Use and Privacy Statement. Thank you.

I made a purchase on LivingSocial via Groupon Goods on 11/29/18 for a refurbished iPad 4 with order number [redacted]69, total amount [redacted].93 paid from my Paypal Credit Account. I returned the item to Groupon Goods on 12/10/18 through the USPS, which I have proof of with photos of the shipping label and receipts. The return label I received from Groupon Goods has a tracking number #9[redacted] 0[redacted] 0[redacted] 87 for Parcel Select Return Services. My USPS receipt confirms that the item was processed and taken for return. I request a timely and full refund of [redacted].93 as I fulfilled my part by returning the item. I cannot control the actions of the third-party carrier used by Groupon Goods for returns. I ask for assistance in crediting my Paypal account promptly. Thank you for helping to resolve this issue quickly. Best regards, M. Bush CC: M.D. Esq.

I recently bought a toothbrush and flavored toothpaste for my puppy but was disappointed with the quality. The toothbrush is easily chewed, causing my 8-month-old puppy, Sky, to break it into pieces and putting her at risk. Despite contacting PayPal via email and phone multiple times, I have not received a satisfactory response. I used my credit card ending in [redacted] for this purchase. I feel let down by the lack of customer service and the product itself, which I believe is unsafe for pets. I am a loyal customer but will no longer support PayPal due to this experience. I just want a full refund for the toothbrush, toothpaste, and any related products, all of which were made in China. My name is Fred J Gatto, and my phone number is [redacted]. This has been a frustrating ordeal, and I hope for a resolution soon.

Good morning, I am writing about Ticket ID: [redacted][redacted]9 to explain the situation. I recently received an email from WeLikeZone stating that I cannot return the items as it has been over 30 days since my purchase. I ordered two shirts on November 12, and they arrived after 2.5 months. I want to return them due to size and material issues. Even after contacting customer service, I was informed that it is a final sale with no returns or refunds. This is my first problem with Groupon orders, and I would like Groupon to handle the refund for this delayed and unsatisfactory purchase. The merchant did not mention it was a final sale at the time of purchase. Thank you for your attention to this matter.

Hello, I hope you're doing well. I've been observing this situation for over a year now. I just wanted to share a bit about myself. I have biracial children, both boys, and girls who are of mixed black and white heritage. I am not a racist person and I am accepting of all genders. However, I have noticed a trend in your marketing commercials. My New Year's resolution is to bring attention to the importance of inclusivity in hiring practices. I have observed that there is an overrepresentation of black women in your commercials compared to black men. This imbalance can impact perceptions of family dynamics and create a sense of entitlement. I have a background in history and sociology, which informs my perspective. I am highlighting this issue to encourage a more balanced representation in your marketing materials. It's essential to consider including black men to accurately reflect diversity. If you are open to further discussion, I would be happy to communicate with you. Thank you for your attention to this matter.

In September [redacted], I purchased a Groupon for America Air Duct Cleaning in Fort Worth, TX. Unfortunately, scheduling with them was a challenge due to multiple cancellations. When the technician finally arrived, they only spent about an hour working on a single vent, claiming it would clean the entire system in our two-story, [redacted] sq ft house. They attempted to upsell a $[redacted] disinfection service for mold without thoroughly cleaning the vents or the dryer vent as agreed. Despite attempts to reach out via phone calls and emails with no success, we sought help from a reputable company recommended by the Better Business Bureau. The new company explained the proper way to clean A/C vents, which led us to pay an additional $[redacted] for a thorough cleaning. I shared my experience on America Air Duct Cleaning's website to caution others and prevent them from falling victim to similar issues. It is crucial that such companies are held accountable to protect consumers.

I recently attempted to use my Groupon vouchers for Cosmic Tubing at Mt. Hood, which I had purchased as Christmas presents. When I tried to access my voucher on the Cosmic Tubing website, I encountered issues selecting a date in January. After contacting the mountain, I was given inconsistent information about their operating hours and discovered that the vouchers were not valid until March. Frustrated by the complications, I would like to request a refund as I no longer wish to proceed with this purchase.

Regarding Wine Insider Order #[redacted], I received the wine shipment and upon opening the package, I found the interior box damp and the bottles covered in condensation. As I unpacked, I discovered broken glass at the bottom of the packing material. Some glass shards were on the bottles, causing concern about handling. The packing fell apart due to moisture, making it impossible to repack the items. My counter also has glass pieces on it. I contacted the company but was advised to seek a refund through Groupon. As a visually impaired customer, I am worried about the safety of handling these items. I sent pictures to the company for verification and would like a refund as I cannot use the compromised products.

Hello, I purchased 2 Brazilian waxes on Groupon from “Pampering Moments Spa” in July. However, I have been unable to book an appointment due to zero availability at the spa. After months of trying, I finally scheduled an appointment for today. Unfortunately, I received a text saying they are not available and won't accept appointments until spring. I would appreciate a refund as I have been unable to use my Groupon since July, and my experience has been frustrating. Thank you for helping me with this situation. Best regards, Traci S. Order #[redacted]

Hello, I am writing in regards to my move that took place on 1/5/19. My invoice number is #[redacted]1. I am extremely disappointed with the moving services provided and the lack of communication throughout the process. Several issues occurred, which I have documented with attached pictures: 1. Damage to my wife's vanity table, which has never been harmed in previous moves but was irreparably damaged during this one. 2. Scratches and dents on our brand-new floor, causing significant damage. 3. The workers mistakenly took the screws to my bed, leaving me unable to put it together for four days. 4. Valuable contents inside my wife's vanity table were irreparably damaged during the move. 5. The poor communication, especially from Wayne, has been frustrating and unprofessional. This experience has been the worst service encounter I've ever had. I am requesting a full refund and compensation for the damaged items. I urge your upper management to contact me promptly to resolve this matter. Sincerely, Daniel S. [redacted] [redacted]

I purchased a Groupon voucher for a beauty service at M&I Chic Beauty Salon. When I called to schedule an appointment, the salon requested that I buy the service directly from them instead of through Groupon, which I did not mind. However, I was surprised when they added an extra $70 charge without informing me beforehand. Despite having a 20% coupon, I did not anticipate this additional fee. Unfortunately, the service I received was subpar, as my hair was dyed a shade I did not want, and the colors were not blended well, leaving me with multiple contrasting shades. The salon also charged me for extras without discussing it with me first. Having to unexpectedly pay an extra $70 was inconvenient for me financially, and I had to dip into my savings for rent. I found their lack of transparency and professionalism disappointing. While the salon refused a cash refund, I am hoping Groupon can refund the amount I paid via the app.

I feel deceived by Groupon regarding my trip to China due to undisclosed additional charges not mentioned in the advertisement. This feels like false advertising. I am determined to hold Groupon accountable for the undisclosed costs associated with this vacation. Rewards Travel China has been unhelpful and added charges not previously outlined. The State Department advisories recommend against traveling to China and suggest potential entry denial upon arrival. I am not satisfied with a mere email stating I have paid and should use the voucher. Groupon, as the retailer, is responsible for this issue. Over the years, I have spent $20,[redacted] on Groupon vacations without any problems until now. This China tour has been a disaster, and I am seeking a refund. I do not mind taking further steps to recover my funds or Groupon credits. Given the lack of assistance from our Chinese representative and the perceived dangers of the trip, refunding is essential. My previous positive reviews are overshadowed by the problems encountered with this trip, which needs to be transparently communicated to other consumers. I anticipate a call back from a representative regarding this matter.

A friend bought a Groupon for me last year. I have tried calling the company multiple times to book an appointment, but the lady's voicemail is always full and she never answers. Considering just going to the nail salon in person since her voicemail mentions her working days. However, after reading terrible reviews online about the dirty salon and shellac mani/pedis that peel after 2 days, I am hesitant to go there. I had a similar experience with a Groupon from two years ago, where I managed to schedule an appointment, but she canceled on the morning of and then was unreachable. I got a refund from Groupon then. I would like my friend to get a refund if possible. Groupon might want to reconsider featuring this business due to their negative impact. I hope this doesn't affect her compensation if she is not allowing appointments or providing poor service. Thank you for your assistance.

I obtained a massage voucher for Honey Coated Nail Spa months ago, but have been unable to reach them for appointment scheduling inquiries. Despite calling nine times during business hours, no one has responded to my messages. I visited the spa yesterday to seek clarification on their payment policy, as the voicemail mentioned needing to provide a card when booking. The encounter with a staff member was unpleasant and unprofessional. The lack of clarity regarding payment procedures and the negative experience have led me to request a refund and seek massage services from a different provider. Thanks.

I recently purchased a Groupon voucher for a 2-night bed and breakfast stay at 'The Paddocks' with order number #1[redacted]77-[redacted]. Upon arrival, we were disappointed with the condition of the hotel. The exterior was unkempt with broken signboards, debris scattered around, and noisy construction equipment. Inside, the hotel was unwelcoming, cold, and poorly maintained. The manager was unhelpful, showing us multiple subpar rooms with uncomfortable beds and dirty facilities. Despite our complaints, we were charged extra before being shown the rooms. The final room offered as an upgrade was also unsatisfactory. After a difficult night, we had to leave and find another hotel, ruining our weekend getaway. Our experience was distressing, and we are seeking a full refund. We expect better standards from Groupon and will escalate this issue if necessary. Sincerely, Michele DP

Subject: Groupon Ticket Issue - Need Refund for Viator Reservation Hello, I had purchased tickets on Groupon for an event by Viator, but I was informed by "The Melting Pot Corporate Office" that Viator should refund me. Even though Viator claims to have contacted Groupon on January 11, I have not received any information. My name is An Ellis, and my order number is [redacted] with reservation number [redacted]. Please cancel my reservation and refund my money as soon as possible since I have already booked directly with "The Melting Pot" for January 18, [redacted]. Your prompt attention to this matter is appreciated. Thank you, An Ellis

Good evening, I am reaching out regarding my recent Groupon purchase. I had bought a ticket on October 16 but was unable to use it as my husband suffered a heart attack. He is recovering in rehab until February 6. I accidentally bought a second ticket due to having two Groupon accounts, which my daughter discovered later. I redeemed the one I purchased on January 14 and would now like a refund for the October ticket. If a refund to my American Express card is not possible, I would like to reschedule the trip to a different location. I provided the details of both purchases and redemptions below for reference. I would appreciate the opportunity to speak with a representative to resolve this matter. Thank you. Sincerely, JB Email: Primary: [redacted] Alternative: [redacted] Redemption Codes: 1. GDMUPSSV Trip: 7-Day Dubai Vacation with Abu Dhabi Option, with Hotels and Air from Great Value Vacations - Premium Collection Purchased: October 16, [redacted] Expired: November 2, [redacted] 2. WWQS6QRJO7 Trip: 7-Day Dubai Vacation with Hotel and Nonstop Emirates Air from Pacific Holidays Purchased: January 14, [redacted] Expires: January 31, [redacted]

Subject: Delay in Delivery of "New York Velvet Bed Frame: King/Mustard" Order Hello Groupon Customer Support, I am writing to address the ongoing issue with my order for the New York Velvet Bed Frame. Despite being assured of a reshipment by Vishnu P. previously, I have not received any further updates since January 4th. In my recent email from January 15th, I reiterated my concern about the lack of communication and the delay in receiving the bed frame. I am disappointed by the unprofessional service experienced, as I have been eagerly awaiting the delivery since mid-December, resorting to sleeping on the floor in anticipation. I kindly request an update on the status of my order and urge for your prompt response to this matter. Furthermore, I would appreciate a gesture of goodwill, such as a partial refund, for the inconvenience and prolonged wait. Your attention to my concerns and a resolution to this issue would be greatly appreciated. Thank you for your assistance in addressing this delay in delivery. Sincerely, A. Ekback

I am concerned that Groupon has been deducting money from my account without my authorization. My bank has shared with me the transactions they are aware of so far: - On 16/1/19, $[redacted].06 and $9.83 were deducted. - On 15/1/19, an attempted deduction of $[redacted] was made. - On 10/1/19, an attempted deduction of $[redacted] was made. - On 07/1/19, an attempted deduction of $[redacted] was made. I have reported this to the fraud squad as these deductions have caused me financial strain, leading to dishonour fees. As a single parent, this has left me unable to pay for essentials like rent and groceries for my children. I am requesting a refund of all deducted amounts, including dishonour fees, foreign currency fees, and late fees for rent. If this is not resolved satisfactorily, I am prepared to take legal action once the fraud squad investigation concludes. Despite contacting customer service, I was directed to resolve this with my bank instead of Groupon. Thank you, Bree