Groupon Customer Service Issues

I received a purse today, but it is not the one I ordered. I have purchased three purses of the same kind from your store in the past, and I was looking to order another blue one, but the one I received is different. Could you please check my order? My name is Joyce S., and I live at [redacted] Scotten Rd., Jacksonville, FL [redacted]. The previous purse orders should be on file. Please let me know how to proceed with an exchange.

I ordered a 3-day cleanse from JusbyJulie via Groupon around October or November [redacted]. I've postponed the delivery of my products due to medical issues. As my health is still a concern and uncertain when I can do the cleanse, I now request a refund. JusbyJulie has agreed to refund the shipping fee but not the Groupon purchase price. I need assistance with getting a refund for the Groupon purchase as I am unable to use the product currently. Thank you, Orfelinda Ortega.

Hello, I reached out to Groupon regarding a hotel reservation issue on 12/30/19. I bought a stay at Wyndham in Mount Laurel but couldn't make it due to my car breaking down. Deepa M asked me to cancel directly with the hotel, which I did. However, the hotel claimed I had no reservation. Deepa promised to email me but it's been 10 days with no reply after two emails. Hoping for a prompt follow-up on this. Thank you for your assistance.

I am disappointed with the $5 offer from Wine Insiders as it was misleading. I believed I was getting six bottles of wine (as shown in the picture) for $5, as described in the offer. I purchased two for $10, only to find out on wineinsiders.com/vouchers that I misunderstood the deal. The pricing structure and the inability to combine two vouchers for a total value of $30 has left me feeling unsatisfied. Please process a refund to my credit card promptly. This offer was very deceptive and frustrating.

When I called to book a couch cleaning service, I was informed that because my sofa is a sectional, there would be an additional charge of $[redacted]-$[redacted]. I carefully checked the fine print before and after purchasing and found no mention of such a charge for sectionals. Disappointed, I mentioned that I might have been better off not using Groupon and choosing a different company. The person I spoke with agreed and even offered a lower price if I had not used Groupon. However, when they started to negotiate with me randomly, I decided not to proceed with booking an appointment. As a result, I would like a refund as I have decided not to engage with this company.

I am having trouble with your Customer Service system. I have attempted to reach out via email, online support, and phone calls without success. The platform prompts you to write out the issue in Customer Service but lacks a submit button. The phone number provided gives a repetitive message to go online for support, creating frustration. If this matter is not resolved, I will stop purchasing from Groupon. The maid service I purchased does not cover our zip code, and despite contacting them the day after buying, the cancellation has proved difficult. The voucher details are: Euro Cottage Cleaning cancel, Voucher: [redacted]0, Name: Bob West, Four Man hours - not in our Zip. Please, urgently email me at [redacted] or call [redacted] to assist with canceling the purchase and refunding my money. Karen West [redacted] between 7:30 a.m. and 5:00 p.m., after 5:00 p.m. at [redacted]. Thank you.

Subject: Refund Request Hello, I am writing about a recent issue concerning my purchase on Jan 3, [redacted]. I bought two Groupon deals for $47 each, but was charged an additional $[redacted] due to an error at Catalina Adventure Tours. My last 4 digits are [redacted], and my card is a Chase Southwest Visa. I am disappointed with this experience and seek a refund promptly. I intend to buy another Groupon for Holiday Ice Rink at the Lakes tomorrow for $58. Please process my refund swiftly. If you require more details, do let me know. I am currently facing frustrations with the handling of this matter and hope for resolution. Thank you, Suzanne Bachman

Order # [redacted]: I bought a Groupon for StretchATL but had trouble getting an appointment. Despite not using the voucher, I had to enter the number to try booking online, marking it as used. The business's limited availability, only Monday to Friday before 3:30, conflicts with my work hours, making it impossible for me to use the voucher. This scheduling issue and offer limitations have left me very frustrated. After being a Groupon user for years, this is the worst experience I've had. I request a refund for the voucher.

I missed my facial appointment on Nov 28 due to a family emergency. I was charged $97 as a cancellation fee, which was not clearly stated in the fine print or mentioned when I booked the appointment. The spa informed me it is a new policy, mentioned only on the day of the appointment. I would like a refund or to convert it to Groupon credits since it has been over 3 days. The purchase number for the two facials is #[redacted] bought on Nov 3, [redacted], using the card ending in [redacted].

On 11/25/[redacted], I purchased two 8x11 Shutterfly 12-month wall calendars for $4.99 each. I successfully redeemed one in December but have been unable to redeem the second one for the past week. It states the voucher number (GPGM 4T53 M29K ZESPXF) has already been used. Shutterfly directed me to contact Groupon, but I couldn't reach a live agent, which is frustrating. My name is Karen M. and you can reach me at [redacted] or email me at [redacted] I have used Shutterfly with Groupon deals previously without any issues, so I'm unsure why I am facing this problem now. I am seeking assistance to resolve this matter promptly so I can receive my personalized calendar. Thank you. Karen M.

I am requesting a refund for the Gentle Balance Massage and Essential Oils (2). Since December 19th, [redacted], I have been attempting to schedule an appointment for my grandmother, but despite my efforts to reach out to Renee via email and phone calls, I have faced significant communication challenges. Renee prefers email correspondence and has been slow to respond, making it difficult to secure a suitable appointment time. This was meant to be a special Christmas gift for my grandmother, and it is disappointing that I have been unable to provide her with this experience.

Purchased a refurbished Shark Ion. Following the instructions, it repeatedly stops with an error code indicating lint in the wheels or axel. Despite checking and ensuring it is clear, the issue persists after multiple attempts. Attempting to return it only allows for a site refund, not a refund to the original payment method. I am hesitant to keep trying different replacements and believe it may have been wiser to buy a new one instead of a refurbished item.

I bought a voucher for a tropical sailing experience during my Miami vacation this week. Unfortunately, I encountered issues booking as the date I wanted was not available, even though it was not marked on the calendar. Since I am leaving soon and cannot use the voucher, I would like a refund to explore other activities during my stay. Thank you.

I accidentally placed order# [redacted] on 10/06/[redacted] at Eco Wash Hawaii without any recollection due to my disability preventing me from waiting for a car. I received redemption notices but did not take action assuming it was a mistake until the deadline of February 6, [redacted]. Upon checking, it showed as redeemed even though I hadn't utilized the service and intended to gift it to a friend. Since I relocated to California, I seek either a refund of $74 or a voucher for my friend. I have no means to reach out, so please contact me at [redacted] or [redacted] Thank you for your assistance. Marlene B.

I used a Groupon coupon to order from Monogram Hub. Despite receiving a confirmation email and being told to expect my order in 2-3 weeks, it has now been a month with no delivery. I have reached out to customer service twice via email but have not received any response. This was meant to be a birthday gift, and I am very disappointed. I am now requesting a refund for the Groupon code I used for this purchase.

My deal with SoCal Adventure Company expired in December. When attempting a trade-in through the Groupon app, I encountered an issue with the non-operational page displaying "Groupon is currently unavailable." I've been attempting to contact customer service, but the link is unresponsive. Despite trying for days, the problem persists, preventing me from trading in the deal. I am eager to resolve this matter with Groupon and have been unsuccessful in reaching them for assistance.

I purchased a Groupon for Mama Mia Restaurant, now Mia Mediterranean Cuisine, but the restaurant rejected it, claiming Groupon owes them $28,[redacted]. I received mixed emails from Groupon first canceling the deal and then extending it, though Mama Mia's won't honor it. I request a refund to my credit card instead of keeping it for a future purchase. Please address this matter promptly. Thank you, M. Puettman.

During our visit to town, I bought two sets of 4-pack tickets for the duck tours for my family. Unfortunately, upon arriving at the tour, we discovered that our seats had been given away. Even though we had made reservations online, we were still left without enough seats for 5 family members. Given the inconvenience and frustration of the situation, we are seeking a refund since we don't reside in the area. Our order number is [redacted]. This experience was disappointing especially after driving 45 minutes to join the tour with Austin Duck Adventures.

I bought a Groupon for the Dream Drive Exotics experience as a birthday gift for my husband in November. Unfortunately, the earliest available date was March 23, but we will be out of town that weekend, and my husband is unable to participate due to his sciatica. The voucher shows as redeemed, although we haven't used it. How can I go about getting a refund or credit for this situation?

I recently attempted to purchase a Wellness Water Care water flosser using a $23 Groupon credit, but encountered issues with my credit card during checkout. Despite multiple attempts, the transaction went through eventually. Regrettably, I ended up being charged for two additional flossers, resulting in a total of three items purchased. I tried to cancel the two extra items before they were shipped, but was unable to do so. I was charged $80 for the unwanted items. Upon receipt, I promptly returned the two extra flossers. However, it seems that I was only credited for one return, which covered the original purchase and the $23 Groupon credit. Still, I have not received credit for the second returned flosser. I am seeking the appropriate credit for both returned items.