Direct Express Customer Service Issues

I requested a new debit card on September 15th, and it was delivered to my residence on September 18th. My mother says she returned the card. The online status shows it was delivered on the 18th, and that's it. I requested a new card on Friday, October 6th, with expedited delivery for $13.50, but it hasn't arrived. I can't access my account or withdraw money. Can you assist with transferring funds to another bank account? I urgently need to access my money. I spent the night in my car and have no cash for bills or gas. Direct Express hasn't been helpful. Out of $[redacted], only $[redacted] remains in my account. Where is the missing $98?

On October 3rd, I made a purchase from Walmart. Initially, there was a hold on my account, but when the order was delivered, Walmart charged the correct amount. The issue arose when a $21.08 adjustment was supposed to be processed within 10 days, but it hasn't happened yet. Despite contacting Walmart and Direct Express three times, I have not seen any results. I am becoming increasingly frustrated with Direct Express, to the point where I am considering switching to a different company. Has anyone else encountered a similar situation? I am eagerly seeking any advice or experiences. Direct Express must reimburse the overcharged amount back to my card promptly. Despite assurances of a refund by certain dates during my previous calls, I have yet to receive any reimbursement.

This month, on the 3rd, I tried to access my money but my direct express card was locked due to suspicious transactions. I immediately contacted customer service and was able to withdraw $[redacted] with their assistance. Although a new card was ordered for me, I missed the delivery as I have no fixed address being homeless. Two days ago, I requested another card to be expedited to the hotel I am currently staying at since I have no funds left to my name. Customer service assured me it would arrive by the 18th and promised a tracking number, which I have not received yet. I really need the tracking number as it's already past 1:00 pm.

I, as the Power of Attorney for Glenda Mer Belgarde, born on January 2, [redacted], have been in contact with Direct Express regarding a replacement card. Despite submitting various forms of identification, the requests were denied. After visiting the social security office on my mother's behalf, it was advised that I, Sabrina Belgarde, submit proof of Glenda's identity along with my Power of Attorney status. All necessary documents have been attached, and I am hopeful that this issue can be resolved promptly. Thank you.

Yesterday I got a text from Direct Express saying my account was closed, and now $16,[redacted].00 seems to be missing. I locked the account and was told the money should switch over to a new account set up for all members, but it hasn't shown up. Why didn't this happen automatically? Where is the money? They said it could take 24-48 hours to process, which seems like a long time. I'm really worried about this situation.

I recently ordered a replacement debit card because I didn't receive my SSI disability payment for October. After contacting DX, I was informed they had sent out a new card due to a system upgrade, but I never received it. I received the replacement card from UPS a couple of days ago, but I am unable to activate it without verifying my identity, as my only ID is expired. Since I am disabled from a stroke three years ago and rely on my SSI check to cover my expenses, I urgently need access to my funds. Please assist me in quickly resolving this activation issue.

I discovered several unauthorized charges on my card, including $44.72 at Olive Garden in Lavonia, MI, despite living in Roswell, NM. Another charge from Mysafeid365 for $39.52 has left me concerned as there's no contact number provided, only a residential address. The total unauthorized charges amount to $[redacted], clearly indicating fraudulent activity. I possess evidence supporting my claim and urge for an immediate refund without having to endure lengthy investigations. As I rely on a fixed income, my account has been left with no funds for necessities like food, gas, and medication. Please refund the money urgently to address this distressing situation. - Traci H., Roswell, NM [redacted]

I found the customer service at Direct Express to be very unprofessional. I filed a dispute for fraud and was told I had 45 days to provide proof, but they closed my case after only two weeks without waiting for my evidence. I was advised by SSI Disability to make the dispute, so I sent them the proof within the timeframe, but they disregarded it. I refuse to let this go, especially since it involved almost two years of my benefits. Direct Express even lied about the information they provided me over the phone. I plan to take legal action against them for all the trouble they have caused me. Whenever I seek help from them, they either hang up on me or keep me on hold indefinitely.

I have been a victim of identity theft for over a year now and recently discovered discrepancies in my tax refund paperwork, including a signature that does not match my own. I suspect that some family members may be involved, along with a group of individuals who have been harassing me. It seems like there may be a breach of my information with some companies making it easier for hackers to access my data. I feel overwhelmed and unsupported in this situation. Any assistance would be greatly appreciated.

My name is Joseph P. My wallet was stolen at the gas station. The manager informed me that it had been taken and not handed over to the gas station attendant. I urgently need to cancel my cards and update my address. This is an emergency, so please contact me at [redacted]. I am thankful the card got blocked. I also need to know where the card was used. Please get in touch promptly.

I recently cancelled my card with Direct Express and requested an expedited replacement. I was informed it would arrive within 2 business days, but when I called for a tracking number, I was told it could take up to 10 business days. The automated system kept redirecting me due to high call volumes, making it impossible to speak with a representative. Despite the supposed 24/7 service, calls were frequently disconnected.

My car isn't functioning because they indicated that a new card was issued on November 1st. I didn't request a new card, so there shouldn't have been one issued. The current card I possess is now deactivated. I urgently need my funds to pay my bills and rent. I'm unsure how this occurred, but I've been unable to reach customer service. It's crucial for me to access my funds promptly; waiting 5 to 10 days for another card is not feasible for me.

On October 23, [redacted], I received a call from Direct Express for identity verification due to my card being compromised. I was informed a new card would be issued. However, as of November 2, I have not received the replacement card. Instead, I received a letter inquiring about an address change on October 23. I have been unable to contact them to address the delayed replacement. I am concerned about the timing of this notice and the apparent lack of action regarding the compromised card and potential funds being stolen. It is frustrating that this issue was not resolved promptly, and I am left without access to my funds.

I visited a store and was informed that my chip is malfunctioning. They allowed me to swipe the card after an override. Unfortunately, when I returned later, a different employee attempted multiple transactions leading to my card being locked due to declined transactions. I need assistance in unlocking my card as soon as possible. I have tried calling the number provided, but it kept stating high peak hours yesterday evening and today. I would appreciate your prompt help. Thank you.

I have not received the valuable item I ordered, and I am unable to reach customer service for assistance. I urgently need the tracking information to retrieve my package as it contains important items.

I tried calling Direct Express' 24/7 hotline without success. It's frustrating because I need to pay for my hotel rent tonight and my card seems to be locked. I'm trying to transfer funds to another account to avoid ending up on the streets in this cold weather. However, the phone system is not recognizing my inputs and keeps hanging up on me. I'm feeling really stuck and unsure how to proceed. If anyone has any advice or suggestions, I would greatly appreciate the help. Thank you in advance.

I recently received a text message from Direct Express stating my password was changed without my knowledge. I tried to call customer service to address the issue, but I was unable to reach a live agent. When I entered my card number and password on the phone system, it claimed they didn't match. Strangely, I can log in to my account online using the same credentials, and my funds are still there. I'm concerned as to why I can't access my money through the automated system.

In July, August, and September [redacted], I entrusted Chris Carpenter with $[redacted] monthly for my rent, including $[redacted] and an additional $[redacted]. In September [redacted], Chris only provided me with a money order of $[redacted], which I then passed onto my landlord. I reside with my son, Devon Ryan, who is in a relationship with Chris. Unfortunately, it has come to light that Chris took a total of $1,[redacted] over two months, deceiving me despite my trust in him. Upon confronting both Chris and my son, I was dismissed and made to feel as if I was imagining things. Despite facing challenges, including health issues like kidney failure stage 3b, I am determined to address the situation. Seeking guidance on how to proceed, as interactions with my son have become distressing and dismissive. Any advice would be greatly appreciated. Thank you, Tina Ryan

I am experiencing issues with Direct Express holding my funds. I am unable to pay my bills, and eviction is looming. Their customer service is unresponsive, not even placing calls on hold and telling me to try again later. I cannot even access my account online. This situation is unacceptable, especially when dealing with crucial financial matters and contracts with the government. I urgently need assistance with this matter.

I recently received a card at my house, and despite providing the correct address, they noted down the wrong one. They confirmed it with me, which now seems ironic. I've attempted multiple numbers, but I keep getting the same automated message about high call volumes, even late at night. I have been unable to reach a live person to correct the address. That's my frustrating situation, in a nutshell.