Direct Express Customer Service Issues

I am having trouble accessing my Direct Express card. I received my social security funds, but I am unable to access them due to being locked out of my account. I suspect I may have mistakenly entered the wrong PIN three times in a tired state late at night. This has put me in a difficult situation as I need these funds to pay my rent. I would appreciate any assistance in resolving this issue promptly.

My name is Fred J. Gatto, and my last four digits are [redacted]. Today, I was informed about my monthly S.S. allotted monetary deposits. However, when I tried to withdraw money from different ATMs, I kept receiving a "transaction cancelled" message. This is causing stress and frustration as I have checks in the mail that I cannot cover without access to my funds. I am concerned about potential bounced check fees. I urgently need to resolve this issue to pay my bills on time.

I'm experiencing issues activating my new card. The recorded message states the card is invalid. After waiting for a replacement card for over a month, the card received a few weeks ago also turned out to be invalid. A customer service representative informed me that the card was canceled before I received it. Another replacement card was ordered, but I have not received any further updates since that call. Today, when attempting to activate the latest card online, I encountered the same issue where it's deemed unusable. This situation is causing me distress as I rely on this card to pay my upcoming bills. -L. Ponder

Upon logging into the DirectExpress app, I noticed that a new card was ordered and being shipped to an address in Florida, while I reside in California. I opted for expedited delivery via UPS, but was mistakenly double charged for the delivery fee along with the new card. The customer service representative I spoke to was unhelpful and impolite, insisting that I requested the card to be sent to two addresses. I tried to explain that I did not make such a request, but he argued with me and accused me of fraudulent activity. When I asked to speak with the fraud department, he mentioned I needed an RS number to do so but did not assist me in obtaining one, leading to further disagreement. It has been challenging to reach the Fraud department as I have been kept on hold for extended periods. It is concerning that someone could easily order and redirect a debit card to another state, resulting in confusion and unnecessary fees being imposed on the cardholder.

I lost my Direct Express card and got a new ID. I was informed I need to send an email to request a new card, but I am having trouble with the email process. I need help to access my Direct Express card to get my funds for rent. I encountered a similar issue five years ago and handled it like this. I have all my information ready, but I cannot find where to send it. I would appreciate assistance as this is becoming frustrating for me.

I'm Mary K Mullins. Someone has repeatedly used my information to request a new card sent to their address. Despite buying a new card for $19, which was shipped via UPS with 2-day service and received yesterday, I cannot reach anyone through customer service to resolve this problem. Please contact me at [redacted] or email my granddaughter at [redacted]. Thank you for your assistance in addressing this issue.

I contacted Direct Express to activate my card, and they informed me that I must provide some identification to verify my identity. As a result, I now have to delay paying my bills while they confirm who I am. My primary goal was to obtain a PIN to access my benefits and cover my expenses, but I encountered this obstacle. This situation seems unfair, and it is crucial for them to address this issue promptly. It is difficult for individuals who rely on accessing their funds to pay essential bills.

I have been trying to use my Direct Express card, which I've used for years, to pay for my YouTube Premium membership. However, it keeps getting declined. Despite numerous attempts to contact customer service for assistance, I have been unsuccessful and faced long wait times due to high call volumes. If they continue to ignore my calls and not assist me, I will have to explore legal options for discrimination against a disabled individual.

I recently received a new card in the mail, and unfortunately, my nephew opened it while I was asleep and obtained all the information attached to it. He has been using the card fraudulently to make purchases, transfer money to a cash app, and use it as credit. I urgently need to report this card as stolen and used for fraud. I have been trying to contact customer service, but the calls keep disconnecting. This is a serious matter as he has depleted most of the funds on the card. Please reach out to me at [redacted]. Thank you.

My Direct Express card is currently locked, and I have been trying to contact customer service through the 24-hour line for four days now. Despite waiting on the phone for at least one hour each time, nobody has picked up to assist me in unlocking it so I can access my funds. As a result, I am accruing late fees for my bills. I have even visited the Social Security office, but they don't have control over the card issue - it's the customer service line I need to reach. Could someone please advise me on how I can speak to a representative to unlock my card?

I have a Direct Express debit card with Comerica Banking, and I noticed a charge of $48.00 during my transaction review. I am unsure what this charge is for as I only authorize a $25.00 donation from my SSI checks to St. Jude. I contacted Direct Express, but they were too busy to assist me at the moment.

I used an ATM at a 7-11 in Virginia, and suspect it had a skimmer device on it. Approximately $1,[redacted].00 went missing from my balance, which has left me feeling devastated. I managed to cancel my card and obtain a case number. I submitted copies of my ID, photo ID, and Medicare card but have not received any updates. Unfortunately, I am struggling to reach Direct Express as they either keep me on hold indefinitely or disconnect the call. Furthermore, the automated system is asking for a PIN number that I have never had.

I'm having trouble reaching someone on the phone; the call keeps disconnecting. I was promised a call on Tuesday but never received one. I need help with the identity theft issue causing problems and extra expenses due to late fees. As a disabled veteran with a family, these additional costs are challenging to manage. Thankfully, the thieves did not access my money, but it's costing me significantly through Direct Express.

Good morning, I'm Dolly Samons. I have a Direct Express card and I'm reaching out because there are payments to EDEN PRAIRIE in MN, United States for $38.99 on September 4, [redacted], and again on October 4, [redacted]. I'm unsure of the reason for these payments. Can you block them and provide information on who they are going to? Thank you for your help. My card's last four numbers are [redacted].

This is the third time I've been kicked off. My email address is [redacted] I've explained this already three times. My card was stolen, so I had to cut it off. It was after the 15th before I could go to Social Security with my new card account number and routing to NetSpend. I haven't received my money for this month. The US Treasury and Social Security said to contact you to see if you had released it to the Treasury yet because it's not showing in the system. Can you please help me? My Social Security number is [redacted]42, my birthday is 12/24/[redacted]. My mother's maiden name is Driver. My name is Sandra Gregory.

I am experiencing issues with Direct Express, and I feel like I am being treated unfairly. I need help to resolve this situation. Despite numerous attempts to contact them, I have not received any assistance. I provided sensitive information and still have not been able to access my funds. Social Security was unable to assist me, and Direct Express is unresponsive. I am frustrated with their lack of help and need to share my experience with others. Direct Express has blocked my calls and my money, leaving me in a difficult situation. I receive $[redacted] in SSI funds, and I am determined to address this issue and get my money back. I am seeking support from fellow users to spread awareness. Thank you for your help.

I am experiencing difficulty accessing my account. Every time I attempt to call for assistance and input my card number, the call gets disconnected. I have been unable to reach anyone via phone or online. As a result, my bills are overdue, and there may be consequences such as fines or even an arrest warrant. I am concerned about late fees, reconnection charges, and potential legal expenses due to the poor service provided. This is not the first issue I have encountered with this company, and I am considering switching to a different bank. I urge you to address this promptly before it leads to essential service disruptions and legal trouble.

I'm experiencing an issue with my SSI account as the balance has decreased from $80 to $63 without any action on my part. I suspect it might be a scam, as I did not authorize any changes. My name is Erica Nicole Mckinney, residing at [redacted] Willards Ferry Rd, Jonesboro, IL [redacted]. You can reach me at [redacted] or [redacted]

I am experiencing issues with my mailing address preventing me from accessing important mail. I had a replacement card delivered to my godson's address, activated it, and was then asked to verify my identity via email. However, the email provided for sending my information is not functioning. I am facing eviction, and as a disabled individual with Dementia who has had multiple strokes and heart issues, I am deeply stressed. Despite my efforts, I am unable to resolve this problem on my own. I urgently require assistance to prevent further health complications. Thank you for your help.

I need a copy of my fl.ID to order a new card, but I can't do it on my phone without time or the funds to send the copies to Direct Express. I'm waiting for a confirmation number to ensure it reached the right people quickly. I need a new card to address the hacking issue and ensure those responsible are prosecuted. I'm unable to make any payments without my card.