Direct Express Customer Service Issues

I recently canceled my Direct Express card due to damage, and I ordered a new one on Friday with expedited delivery through UPS, but it has not arrived within the promised 24 hours. I am concerned because when I attempt to check my balance, I am unable to do so without my card. The system indicates my new card has been sent and received, although I have not physically received it yet. I am unsure if another card will be sent out on Monday, and I am anxious to know when I can expect to receive it. Additionally, I am looking for guidance on how to check my account balance without my card. Any assistance on this matter would be greatly appreciated. Thank you.

Today, I tried to contact Direct Express on the phone, but they are closed. I reported my car stolen on Friday, and they sent a replacement card, but I haven't received it yet. I paid for expedited delivery, but it hasn't arrived. Does UPS deliver on Sundays? I paid extra for a battery to be delivered the next day, but it still hasn't come. I need my car because I rely on my SSI money. I hope UPS will deliver today, even though it's Sunday. It's frustrating not knowing when it will arrive, especially after paying for expedited shipping.

I have been trying to reach Direct Express all morning without success to inquire about my replacement card. My card was reported lost on Friday, and they assured me a replacement was sent out. I was expecting it by Saturday, however, it did not arrive yesterday. My Direct Express card is crucial for my SSI benefits, and I even paid for expedited delivery within 24 hours. I am feeling worried and frustrated. Can someone clarify if UPS delivers today? Thank you.

I called on the 1st of September to check my balance, but was advised to contact customer service. I tried calling numerous times, waiting on hold for hours, being disconnected repeatedly. Finally, after many attempts, I spoke to a representative at 12:15 am who informed me that my account and card were locked due to suspected fraudulent charges. I had to go to an ATM for a temporary unlock, but after waiting on hold from 5:30 pm to 10:00 pm, I received no help, resolution, or access to my money. I've been calling all day today without success. I have no other income, rely on this money, and urgently need access to it. This situation has left me destitute, with no food, and in need of medication. It's frustrating to be punished for something beyond my control. My paycheck should have been available on the 1st, and now, on the 7th, I'm still struggling with no solution in sight.

My payee contacted the bank about his niece stealing his wallet. Due to memory loss, he wrote his PIN on a small piece of paper that she took along with his card. After reporting the unauthorized use, he was transferred to the dispute department, where he was put on hold for two hours and then got disconnected. When he called back, a new card was already sent without confirmation to the wrong address, taking five to ten business days to arrive. He has been trying for three days to reach someone without success, even during non-peak hours. This situation is critical as it affects his only source of income. The automated system only accepts his information, not mine, making it hard to address the issue and change the payee. He urgently needs to speak to a representative to ensure the money is refunded and the new card is sent to the correct address.

I am trying to send a photo of my ID to Direct Express to request a new card for my SSDI payments. A payment was sent to an expired card from [redacted], but I have a new card issued in July with a payment on it from last month. However, I have not received the payment for September. I spoke to Direct Express today on September 8, [redacted], and they advised me to email a picture of my ID. I am having difficulty sending the photo.

I attempted to make a transfer from my Direct Express Card to U.S. Bank in early September to pay my bills. Unfortunately, the transfer was declined due to identification issues. I switched from a Checking to a Savings Account, and Direct Express requested additional ID pictures which I promptly provided before the transfer. However, I received no notification that my ID submission was rejected or that more information was needed. Now that the transfer was denied, I have been charged a $20 late fee which I can't afford as the funds were not available. Can someone offer assistance with this situation?

I recently received my new card via FedEx. I used it once without any issues, but when I tried to use it a second time, the passcode was not accepted. Upon resetting the password with customer service, I faced the same issue again later. Now, not only can I not find my card to reset the passcode, but I am locked out of my email, online account, and automated services due to not having the correct information. Last month, I lost a significant amount of money which I was unable to retrieve on time due to personal circumstances. I am in desperate need of assistance to resolve this situation.

I was incarcerated on August 8th, and my daughter picked up my wallet from the jail and signed for it on August 25th. Upon my release on September 19th, I found that the $[redacted].00 payment I was expecting on my card was missing, with only $3.00 left. The only two people who had access to my numbers were my daughter and husband, who had my wallet. Additionally, my phone was on from September 19th afternoon, only to find out later that the pin on my card had been changed without my knowledge. I am currently homeless and in desperate need of support to purchase food and water until the first of the month. Please assist me in recovering my lost funds so that I can meet my basic needs. Thank you for any help you can provide.

Hello, my card is currently locked, and I am unable to reach anyone at Direct Express to have it unlocked for use. I have been trying to contact them for three days now, but each time I call, I am informed that all representatives are busy and that they will assist me shortly. However, after waiting for up to an hour, I end up disconnecting and calling back only to encounter the same issue repeatedly. It is frustrating that I cannot access help promptly to resolve this problem, especially when it involves accessing my funds.

Three weeks ago, I spoke with a representative from Direct Express regarding my SSI monthly deposit. I was instructed that starting October 1st, [redacted], the deposit should go back to my Direct Express card instead of my bank account since my account would be closed by then. I made it clear that I prefer using my existing card and not getting a new one, to which they agreed. However, upon checking, I found that my current card is marked as invalid. I am currently in California for my Uncle's funeral but need to return to Alabama promptly to pay my rent and bills to avoid losing my apartment. I'm concerned as this issue was supposed to be resolved by now.

My husband used to receive his disability payments through Direct Express. We encountered numerous issues trying to obtain basic information since I am his Power of Attorney. Despite this, I contacted Social Security, followed the necessary steps, and successfully switched his method of payment to direct deposit into a new bank account starting in September. However, there remains a balance on his Direct Express card that has not been transferred to the bank account. I need guidance on how to ensure that the remaining balance is transferred to his new bank account.

My husband used to receive his disability through Direct Express. We faced numerous issues trying to obtain basic information as I am his Power of Attorney. Despite my role, I was informed it was irrelevant. I took the necessary steps with Social Security to switch from Direct Express to direct deposit into his bank account for September. Although I updated his bank account details, there is still a remaining balance on the card that has not been transferred. What steps should I take to ensure the remaining balance is transferred to his bank account? This relates to Social Security Disability.

I recently lost my Direct Express card and ordered a replacement. The new card arrived a few days ago, but I later found out that my money is still on the old card. I spoke to Direct Express last night, and now I'm trying to resolve this issue as soon as possible. As a parent of autistic twin boys, this money is crucial for taking care of their needs.

Hello. My name is Daniel V. and I'm experiencing difficulties with my Direct Express card. I have been attempting to contact your customer service, but I was left on hold for an extended period which was frustrating. While I remember my ATM pin number, the machine is not accepting it and is giving me errors. I have tried pin numbers [redacted], [redacted], [redacted], and [redacted] but have had no success. Could you please assist me in resolving this issue? Additionally, I would like to update my pin number to [redacted].

On September 28th, [redacted], around 8:00 PM, upon my return home, I noticed that my residence was partially empty as my former roommate had left without returning my valuable belongings, including my cellphone, debit card, and social security card. I contacted the police regarding the issue. The next day, while checking my Direct Express online account to settle a bill, I discovered around $[redacted].00 had been fraudulently withdrawn from different ATMs. When I contacted Direct Express, the representative mentioned my Spotify Account, and after explaining the situation, the call got disconnected. Despite being informed that a new card was issued, the unauthorized transactions are still affecting my account, making it challenging to meet my rental payment. I urgently need help resolving this issue.

I recently discovered that an expedited Direct Express card was ordered without my knowledge. I learned about it today when I couldn't find my purse. I am worried and confused as I did not make this request. Despite my attempts to reach out to Direct Express customer service, I have been unsuccessful in getting help. I am unsure of the best time to call them as they keep advising me to try during non-peak hours. I urgently need to know who requested the card, where it was sent, who expedited it, and the address it was sent to.

I recently ordered a new card and have been attempting to contact UPS and Direct Express as I have yet to receive it. I placed the order over a week ago and paid for express delivery twice without any success. I have not received the card, any updates, or explanations. I've been unsuccessful in reaching Direct Express due to high call volumes and the same with UPS. Emails have gone unanswered, and I am feeling frustrated with the lack of assistance.

My Direct Express Card was stolen. I locked it, but now need to unlock it to transfer the remaining funds to another card. I have urgent bills to pay. I'm in North Merced and would appreciate any help regarding the first 12 digits of the card. Thank you.

I recently had my card canceled and a new one sent to me. The fraud prevention team required verification of my identity. Despite calling 13 times over the weekend, my most recent call had me on hold for an hour and 39 minutes before being disconnected. I am now unable to activate my new card and can't seem to reach your customer service or even social security. My package is also delayed by 3 days, which is quite frustrating. I urgently need to speak with a representative.