Direct Express Customer Service Issues

My account was compromised on August 3rd and has been reported. I have already cut up my card. I need to speak with a representative regarding my account to check on any pending transactions or completed ones so that an investigation can begin. I have been trying to contact someone for three hours. Instead, I keep getting redirected to a page where approval is needed for a dollar, but I no longer have access to my card to authorize this. I need to speak directly with a representative urgently. [redacted].

On July 29th, [redacted], I placed an order on Walmart.com for items totaling $[redacted].21. Unfortunately, the items were not available, so I had to cancel the order. Despite waiting for 10 business days for the refund to appear back in my account, I have yet to receive it. I contacted a Direct Express agent to inquire about the status of my refund, but the agent I spoke with was unhelpful and rude. She claimed that the refund had been processed but could not provide any proof. Additionally, the refund does not reflect on my app, further adding to my frustration. I am doubtful that the money has been credited back to my account and am seeking assistance with resolving this issue.

I noticed a $59.99 charge from GYNOHLP.COM on my account on July 14, [redacted]. There were several other small charges following that. Direct Express closed my card and sent a new one but it took 18 days to arrive, causing a lot of stress and anxiety. After multiple calls, I obtained a claim number ([redacted]) and was told to fill out a form that I couldn't locate online. I received a letter dated August 1, [redacted], claiming I requested to stop recurring payments, which I didn't know about. I want the $59.99 reimbursed, as well as compensation for the stress and inconvenience caused by this situation. Despite the letter received, my issue is not resolved, and I am still facing financial hardships. Thank you for any assistance. Sincerely, LORI K.

I, Victoria Mitchell Easterling, reside at [redacted] Grand Concourse #1A. I have previously sent a letter regarding my claim but have not received my card. I did not authorize the use of $[redacted].94 from my account. After speaking to an agent, I was instructed to listen to a recording at the end of the call. Following the instructions, I wrote down the details as advised. Could you please investigate this matter further? Thank you in advance for your attention. Ms. VME - [redacted]. GOD BLESS.

Due to Direct Express sending my card to the wrong address in Jessup, MD, my benefits were stolen by a hacker. Despite never having been to Jessup, my benefits were used. I need assistance in getting my stolen benefits transferred to my new card as I am disabled. Direct Express made the error, and I am seeking their resolution. Social Security mentioned contacting my Senator as they do not have my Jessup address on file. Without these funds, I risk homelessness. Your help is greatly appreciated.

I recently ordered a new card and paid extra to have it expedited. Despite being promised prompt delivery, it did not arrive quickly as expected. I made the purchase on the 17th to ensure I could address my overdue bills with the new card. Due to the delay caused by an employee error, I am facing late charges and accrued interest. This situation has had a significant negative impact on my financial stability. It is crucial for the staff to handle tasks accurately as it directly impacts customers' lives when payments are involved. I urgently require the situation to be rectified today to avoid further consequences.

I am Heather Marshall, and Arron's in Minden, LA, recently contacted me regarding someone named Mya Smith using my Direct Express card (ending in [redacted] or [redacted]) to pay for her furniture. If anyone can assist with this matter or provide advice, I can be reached at [redacted]. I believe certain individuals, including the Nortons, Kimbles at the Magnolia Food Stamp office, Mary Ann Harper, Ricardo Mantaban Thomas, and Joseph Shone Kendrick, have been dishonest with the social security office, resulting in the improper allocation of my daughter's disability payments to cover their HIV medication expenses. I am seeking guidance on how to address this situation.

I have accrued over $[redacted] in fraudulent charges on my card within less than a year of receiving it. I am a recipient of Social Security benefits, not for mental health reasons, but due to medical seizures. I am struggling to address this issue as I don't have the funds to pay my phone bills, am facing homelessness, and have seen a negative impact on my credit score. Despite my efforts, some companies continue to allow unauthorized charges, resulting in overdraft fees and late charges from multiple companies. The situation is causing me immense stress and has even led me to consider drastic actions. I urgently seek assistance to resolve these fraudulent charges. - Shanna

Hello, my name is Judith Delarosa. On July 3rd, my daughter took my card without my permission and spent all my money. I filed a complaint on the same day, but I am unsure how to proceed to get my money back. This has happened a few times before, and I have ignored it, but this time I need to take action. They mentioned I would get $1,[redacted] refunded. I have a claim number, case number, and fax number. I really need assistance resolving this as I rely on this money to pay bills and buy food. Your help in this matter would be greatly appreciated. Sincerely, Judith Delarosa.

I have recently discovered that Direct Express allowed Amazon to withdraw hundreds of dollars from my card over the past five years. I didn't realize this as I was residing in an assisted living facility. Upon receiving my card back, I noticed these unauthorized transactions. Despite reporting it, they abruptly blocked my account citing fraud. It has been three months now without access to my funds. I am frustrated as this isn't the first time I've had issues with them. I am willing to involve my lawyer if this matter isn't resolved promptly. I have never owned an ID or a social security card. I plan to seek advice on reporting Direct Express to the Better Business Bureau. Please refund my money promptly. Thank you, Patricia A. J. [redacted]13.

Hello, my name is Tussie Harper. I am reaching out regarding an issue with my Direct Express account. Yesterday, I transferred my account to a new phone, which was mistaken for fraud. Despite explaining the situation, my account was frozen. I promptly provided my ID as requested, and was informed it would take a few hours for my account to be restored. However, today, on my payday, I have not received my funds. This recurring problem has left me at risk of homelessness and is incredibly frustrating as I have not committed any wrongdoing or reported identity theft. I urge for a resolution to be swiftly reached.

I recently moved and forgot to update my address with you. Unfortunately, I am unsure where my new card was sent as I have not received it. I have been trying to contact your customer service line, but I continuously receive a busy signal asking me to call back later. It is imperative that I locate my card or request a replacement promptly as I need it for this month. Unfortunately, I cannot access my account information online since my old card has expired. My contact number is ([redacted])-[redacted], and my name is Alexis D. I kindly request your urgent assistance in resolving this issue so I can receive a new card and access my funds for essential bill payments.

I'm having trouble opening a DirectExpress account online using the app. It keeps saying my card number information is invalid, even though it's correct. The app instructed me to contact customer service, but I've been unable to reach them. I'm also experiencing issues transferring money through the app as it keeps getting declined. I've been advised to call for assistance, but I'm struggling to get through. Could someone look into this matter and help resolve it promptly? Thank you.

Hello, on Friday, September 1, [redacted], at 11:48 PM local time in Puerto Rico, I have been experiencing issues using my card for a couple of hours. The app is not working, even after several attempts throughout the afternoon which I usually use without any problems. I have also tried calling customer service during this time, but I have been left waiting endlessly. As of writing this, I have been on hold for 20 minutes, which is not normal. I have been a loyal and satisfied customer for over a decade, and this situation is frustrating for me. I am a handicapped individual living independently, but with a prognosis that I may lose basic motor functions due to a spinal cord injury. I rely on a fixed income. Please assist me as soon as possible. Best regards, Geraldo A. V. B.

I used my card for transactions recently, but I was surprised when it got restricted less than 6 hours later. I still have my card with me. I reached out to the 24/7 customer service number provided, but I have not made any progress in unlocking my card. Currently, it is 4:09 a.m. How can I regain access to my card and have it unlocked? Who should I speak to regarding this issue?

I am assisting a friend who has not received their payments on time for their SSI and SSDI benefits. Despite speaking to a Social Security agent who confirmed that the checks were released to Direct Express, the payments have not shown up on the card. We have been attempting to contact Direct Express for two days without success. Enduring long hold times, including one instance for 9 hours, has been frustrating. Online attempts to resolve this have also been unsuccessful. The situation is unacceptable, as bill collectors are unsympathetic to the delay in payment.

I am new to Direct Express card services and have been trying to reach a live person for the past two days without success. My son's card never arrived, and I am getting frustrated with the lack of assistance. I find it highly unusual for the customer service line to be constantly busy for two consecutive days. I expect a response within 24 hours via email, and if this issue persists, I will escalate it to the appropriate authorities.

I have been trying to contact Direct Express through the AAA number for the past three days, but I can't get through. There's a message with a man's voice suggesting to call back during peak hours. I've been staying up all night trying to reach them. My bills are almost overdue, and I'm at risk of being evicted because I can't access my funds. I've been waiting for a replacement card for 19 days now and still haven't received it. I also need assistance with replacing the replacement card. Please reach out to me at [redacted]. My name is Shannon S. This is urgent, and I have no other means of communication as my phones are linked to my card. I trust Direct Express to help me with this matter.

I received my SSDI payment at midnight on September 1st. I made some online purchases totaling around $58 and $64, but when I went to the ATM to withdraw my rent money, I only had $4 left. Before my card was cancelled, I discovered some unauthorized transactions: one for $[redacted] related to an Apple product and another for $[redacted] for shipping.com. I'm at a loss as I never authorized these charges, and I am struggling to find help with resolving this issue.

I am wondering about the status of my car that I entrusted to Direct Express for delivery. I paid extra for the 24-hour delivery service on Friday, expecting it to arrive on Saturday. However, I am now unable to contact Direct Express for an update. Moreover, I am unable to check my card balance, and I rely solely on this card for payments. I hope my car will arrive on Monday as I paid the expedited fee on Friday, expecting a Saturday delivery.