Best Buy Customer Service Issues

Hello, I wanted to share my recent experience with a HP Notebook 15 that my husband and I purchased a few years ago. The laptop has had ongoing issues such as freezing and being unreliable. We initially took it back to Best Buy for help, but when the tech person looked at it, the laptop seemed fine, and they suggested a paid diagnostic. As we didn't want to spend more money, we decided to live with the problems. Over time, the laptop's performance worsened, and when we attempted to seek assistance beyond the warranty period, Best Buy refused to help. Feeling frustrated, we are now facing a situation where the laptop keeps turning on and off, making it unusable. Even HP support requires payment for further assistance. Despite my husband's doubts, I am reaching out for help one more time before giving up on Best Buy altogether. Thank you for reading, Stacie

I placed an order and was monitoring its delivery to my home. The tracking information indicated it was delivered on December 8th at 1:32pm. After contacting Best Buy support, I was advised to wait for the package to potentially show up by the end of the day due to their missing package policy. Unfortunately, the package did not arrive, and despite waiting on the support chat for about an hour, I have not received any assistance or response. I am seeking clarification on the missing package policy and how this issue can be resolved for me.

I purchased three computers at Best Buy and requested an extension for pickup. Unfortunately, due to an emergency at my workplace, I missed the pickup date. Despite trying to contact Best Buy multiple times to extend the pickup, I was unsuccessful. I later found out that the computers were returned to the store without any notification, and the purchase amount was refunded to my credit card. Despite reaching out to upper management, I was informed that they couldn't assist me. I urgently need the computers for my three businesses and would appreciate any help in resolving this issue to retrieve my purchased items. Thank you.

I visited your website on December 7th to purchase an Oculus Quest All-in-One Gaming Headset. The site indicated one was in stock, and I made the purchase. I was informed the item would be ready for pickup on December 8th at your Daly City, CA store. I arranged for my daughter, JT, to pick it up. Upon her arrival, she was told the item was not available. I later received an email stating the order was delayed and may not be available until January 7th. This was intended as a Christmas gift for my child, and I am disappointed by the conflicting information. Despite contacting the Chat service, requesting assistance, I have not received a satisfactory resolution. My order number is BBY01-[redacted]88. I have been a loyal customer for years and would appreciate prompt attention to this matter. You can contact me via email at [redacted] or by phone at [redacted]. Thank you.

I am trying to locate my delayed package. I placed the order on November 29, [redacted], with an expected delivery date of December 5. Unfortunately, I have not received a tracking number and do not know the status of my package. My attempts to contact Best Buy via phone have been unsuccessful due to long wait times. I am eager to know the progress of my order. The order number is BBY01-[redacted]54. Thank you. - I.W.

I placed an order for a portable CD player at Best Buy and received a shipping confirmation email the following day. I have proof of this email confirming the item was shipped. However, I have not received any further updates on the delivery status. Additionally, I bought an extended warranty for a product I have not yet received. The charges for both the player and the warranty have been billed to my credit card, which I have already paid to avoid interest charges. I am requesting a full refund for both the CD player and the warranty, not store credit. I do not wish to make future purchases from Best Buy following this experience.

I purchased a CD portable player along with an extended warranty from Best Buy. My order number is BBY01-[redacted]02. I received an email notification that the item was shipped on 11/12/19, but I have not received it. Upon checking my Best Buy account, it shows the item as sold out and no record of my purchase. I was charged on my credit card for both the item and warranty. I am requesting a full refund, not store credit. This experience has left me reluctant to purchase from Best Buy in the future.

I had a frustrating experience with a manager, Kaidy, at the store on 11/29/19 when I purchased a Deebot that malfunctioned on 12/09/19 due to a blockage. Despite being within the return period, the customer service and Geek Squad appointments added to the ordeal. Kaidy's unapologetic attitude and long wait times were disappointing as I struggled with my fussy baby. It was disheartening to be denied an exchange due to the Geek Squad involvement even though it fell within the return policy timeframe. After wasting over an hour at the store, the whole experience left me dissatisfied with the poor service. Best Buy should improve their customer service for a better shopping experience.

I ordered a Nintendo Switch online for home delivery with order number BBYTX-[redacted]13 on November 29, [redacted]. UPS was scheduled to deliver it on December 2, but it never arrived. I've filed a claim with UPS, but as I am leaving the US for Christmas on the night of December 11, I am unsure what to do next. Should I continue to wait for UPS to resolve this, or should BestBuy provide a replacement in the meantime? My understanding is that BestBuy selected UPS for the delivery, so I believe the responsibility lies with them. Please contact me at +[redacted]5 for an urgent resolution.

Please contact me urgently at [redacted] regarding my account under DARRIN SHIFREL and phone number [redacted]. I am extremely frustrated with how my situation has been handled. For two weeks, I have had a washer and dryer sitting in my living room, causing inconvenience to my 83-year-old mom who is left to do all the washing for my house and business. As a business owner and individual, I am thoroughly disappointed by your service. I insist on prompt answers regarding the installation of my appliances and demand a full refund for the significant time and financial loss you have caused my business. Your company's actions have been unacceptable, and I will ensure that others are aware of my negative experience with you.

Hello, I wanted to share my experience regarding my recent purchase of a TV with Order BBY01-[redacted]94. After bringing the TV home, I discovered that the remote was only able to toggle voice commands and none of the other functions were working. I reached out to customer service, but after being on hold for 17 minutes, the call got disconnected. Upon reconnecting, I was directed to contact the store. After an 8-minute hold, I was advised at the store that I needed to bring the TV back in person to order a replacement. Unfortunately, I do not have a car and rely on local ride services, which would increase my expenses. I suggested to the store associate that they should order the replacement TV, allowing me to bring in the faulty one later for an exchange, but I was told this wasn't possible. I believe Best Buy should support their customers better in situations like this. I hope for a more satisfactory resolution to my concerns. Thank you for your attention to this matter. Best regards,

I made a purchase on Cyber Monday with order number BBY01-[redacted]46. During order pick-up, there was a delay of 20 minutes as I requested to update my address. I received a Smart plug and light bulb at a discounted price. Despite updating my billing and mailing address online on December 9th, I was charged the full price for the items. Additionally, my third order for the Amazon Echo Plus second generation was canceled, but I want to receive it at the Cyber deal price of $99.99. I contacted customer service yesterday, but the order is still showing as canceled. Due to the representative's error in not updating my address promptly, I would like to receive the items I ordered. I request urgent assistance to expedite this process. I hope to receive my order today.

My wife spoke with Cody on Monday, 12/9/19, about returning and buying a refrigerator. Cody promised to reduce the price to $[redacted].99 from $[redacted].99 since the delivery was missed on Monday. When I visited the store to collect the gift card for the price difference of the returned fridge and the new one, the receipt did not reflect the discounted $[redacted].99 price.

On August 29, [redacted], I bought the new Samsung Note 10 and added a 2-year Geek Squad protection plan. Unfortunately, I now have a cracked screen. When I visited the store, I learned that I could only get a new phone, but this would require a deductible and a new replacement plan. I prefer to wait for a refurbished Samsung Note 10 when available to keep my existing plan. It's frustrating that I cannot transfer my 2-year plan to a new device since the original purpose cannot be fulfilled. Best Buy does not offer notifications for refurbished models, making it challenging. I'm seeking a solution to this issue.

I purchased a Dell Inspiron 2-in-1 laptop from Best Buy with Order Number: BBY01-[redacted]66, marked as Open Box - Excellent Condition. Upon receiving the item, I noticed a couple of minor scratches, which are manageable. However, the stylus/pen that should have come with the computer was missing. A customer service representative suggested returning the laptop or checking with a local Best Buy store for the pen. Unfortunately, the stylus is not available at Best Buy, and I prefer not to return the laptop. I would appreciate it if Best Buy could either send me the correct stylus or compensate me to order one directly from Dell. This missing part is crucial, and I believe it should have been included. Kindly advise on how to proceed with resolving this issue. Thank you, W.S.

Hello, I’m reaching out about a previous invoice I've been actively paying off each month under account # [redacted]21. Due to financial limitations from my part-time job, I am inquiring about the possibility of reaching a reduced settlement amount to clear the debt. My goal is to resolve this outstanding balance promptly and address any impact on my credit report. I propose settling for $[redacted].00 by January 15th as this is the most feasible option for me. Could this arrangement be accepted? If I make the $[redacted] payment on January 15th, would it be sufficient to finalize and close out my account? Your understanding and cooperation on this matter are greatly appreciated.

I made an online order for a TV. They scheduled an appointment for Wednesday, so I adjusted my work schedule to be home for the delivery. However, the TV did not arrive. I rescheduled for Friday, but again, it did not arrive. I contacted customer service, and the representative promised a gift certificate upon delivery. When the TV finally arrived today, I called customer service as instructed. Despite explaining my issue multiple times, the representative had difficulty understanding me due to a language barrier. I was placed on hold for an extended period and had a frustrating experience overall.

I am disappointed with the warranty service provided. The process was confusing as I expected a replacement but only received a refund. However, when trying to repurchase the vacuum, it was not available, leaving me with an unwanted product and additional expenses. This experience with Best Buy has been frustrating and costly, as I now have to buy another vacuum elsewhere. The warranty has not been helpful, and I am left feeling cheated and upset by the situation. Alternatives to Best Buy will be considered in the future due to this negative experience.

During my visit to the Short Pump store in Richmond, VA with my college-age daughter, I sought assistance to better understand an item before purchasing it in-person instead of online. The young man I spoke with displayed rudeness and a lack of willingness to help, making me feel as though I was inconveniencing him. Despite not being tech-savvy at 61, I reminded myself of the value of experience. I believe it's important for salespeople to approach every customer with patience and respect, especially when explaining unfamiliar terms. My daughter, who is more knowledgeable about technology, was also surprised by his behavior. It's crucial for businesses to remember that customer service plays a significant role in retaining clientele in today's competitive market.

I recently bought a Samsung 65-inch ultra 4K QLED 80 with HDR for $[redacted], which was delivered on December 7th. Although I like the TV, I'm more familiar with Sony and prefer their products. I would like to exchange my Samsung for the Sony 65-inch ultra 4K OLED 9 Master with HDR. I hope to have the Sony TV delivered and the Samsung TV picked up, making the transition smoother for me.