Best Buy Customer Service Issues

I purchased a laptop from Best Buy in May [redacted] and had Webroot security software installed, assuming it was a one-time payment. However, I was charged USD [redacted] for renewal in Nov [redacted] and Nov [redacted]. I do not wish to renew the subscription. Kindly refund the USD [redacted] and cease any future renewals or charges to my credit card.

I placed an order online for a remote start and radio to be installed on separate days due to limited availability. However, I rescheduled both appointments to be on the same day later in the month, which is the 12th of December. Yesterday, when browsing my Best Buy account, I noticed that it shows my items as picked up at the store and marked my appointment for installation as completed on the 4th, which wasn't the original appointment date. There is no information on the site indicating who picked up my items or when it was done.

I've spent over 5 hours on 2 different days dealing with Best Buy, and I am beyond frustrated. I had a washer, dryer, and 2 pedestals delivered, but one of the pedestals was damaged. Despite being given a case number and assurance of a callback within 7 days, I never received a call. When I followed up, I encountered an incredibly rude customer service agent who abruptly ended the call. Now I've been informed that I am out of the 10-day exchange period, and they refuse to replace the damaged item. This situation is completely unacceptable, especially considering I was expecting a callback. My case number is [redacted].Steven S.手机号 [redacted].

I received an email stating that my package had been delivered, yet I have not received it. After several attempts, I contacted your customer service department and spoke with a representative who seemed inexperienced and couldn't assist me effectively. I requested to speak with a supervisor or someone within the country, but she was unable to fulfill this request. Kindly consider utilizing resources based in the United States for improved customer service.

I recently purchased a Toshiba portable CD player and an extended warranty, but unfortunately, I have yet to receive the item, despite it being charged to my credit card. I initially got an email confirming shipment on 11/12/19, but after a month of waiting, the product is still missing. Several attempts through online chats have not provided any useful information. I am dissatisfied with the lack of progress and am still waiting for a resolution. The order number in question is BBY01-[redacted]03. My name is Pauline Hamlin.

I reside in Brazil and recently placed an order on your website with the expected delivery date of December 6. Unfortunately, there has been a delay, and now the product is scheduled to arrive on Monday. I will not be present at the hotel to receive the package. Please assist me in canceling this order. Additionally, I have informed the hotel reception to refuse the delivery from the carrier upon its arrival. Order Number: BBY01-[redacted]65

I am located in Brazil and ordered a product online with the delivery date promised by December 6. Due to a delay, the delivery is rescheduled for Monday. Unfortunately, I won't be at the hotel to receive it anymore. I seek your assistance in canceling the purchase. I have informed the hotel reception to reject the delivery from the carrier when it arrives.

I purchased the same TV on 11/28/[redacted] with a promised delivery date of 11/30/[redacted] between 7 am - 1 pm. Despite multiple visits to the store and numerous phone calls, including enduring a 55-minute hold, the issue remains unresolved. This breach of contract by Best Buy and their chosen third-party shipper has left me without the TV a week later, costing me over $[redacted]. I have given both parties over a week to provide a resolution, but so far, no remedies have been offered. The in-store staff at [redacted] Scenic Hwy N Snellville, GA [redacted] were unable to assist, and the phone operators I spoke to were unhelpful and transferred me around. I am now looking to the online team for assistance clarifying this situation.

I am requesting a refund for four cell phone accounts. Two are with AT&T: one for Samsung Fold and one for Sprint's Samsung S10 and iPhone. I encountered issues with down payments and cancellations but was not refunded properly. The Samsung deal required additional payments despite the agreed-upon price. The transactions were made through Wells Fargo banking. I believe these products are more suited for businesses, while the area I work in primarily deals with cemetery-related items. I have professional concerns about individuals utilizing these devices in a closed cemetery setting. I hold advanced qualifications and training in my field.

Order number BBY01-[redacted]01 was never received. My credit card has been charged for this order. Additionally, order number BBY01-[redacted]46 was also never received, and my credit card was charged for this as well. When I contacted customer service, the representative I spoke with repeatedly asked me the same questions. It would be beneficial if your support staff could understand and communicate effectively in English. I anticipate receiving the items I paid for when my account was charged. In the event of any delivery issues, it is important to have a conversation with a representative who can comprehend my concerns. I appreciate your attention to this matter and hope to engage with a knowledgeable individual for resolution.

I have had to replace three car batteries after a radio system installation at the Melbourne, Florida Best Buy. Despite multiple return visits for repair, the issue persists. I would appreciate assistance in addressing the ongoing problems with the installation by contacting the GeekSquad. The car in question is a [redacted] Dodge Charger. You can reach me at [redacted] or on my cell at [redacted].

I purchased NBA2K20 and FIFA20 games. NBA2K20 was delivered by USPS and left by the mailbox, found on a pile of wood. However, FIFA20 is missing, even though the tracking shows it was delivered the same day, 20 minutes apart. I have searched around but it's nowhere to be found. I need assistance in locating my missing package.

Good morning, on Friday, November 29th, I bought a black 38mm Series 3 Apple Watch. I was supposed to pick it up at the Wilkes-Barre location on Friday, December 6th. My card has been charged, but my order status shows the watch is still not available. I checked online, and the Middleton store (77 miles away) has one left in stock. Since this is not my mistake, I request that Best Buy ships it to Wilkes-Barre, preferably overnight. I have been trying to contact someone regarding this issue over the phone, with no success. I realize it's a busy time, but being charged without receiving the item is unacceptable. Please respond promptly. My order number is BBY01-[redacted]62. Thank you.

My shipment, crucial by Friday, was unexpectedly delayed, causing distress as I rely on it for an upcoming deadline. Despite being informed in the middle of the night about the delay, I have encountered frustratingly long wait times on both phone hold and virtual chat. The purchase was motivated by a specific promotion, and I urgently need the item. If the open box item I selected is unavailable, I would like either a new one at the same discounted rate or a similar product sent promptly from an alternate location. Waiting until January 8th to determine the shipment status is not a viable solution under these circumstances.

I was surprised to learn that after purchasing a Nikon D5600 camera for $[redacted] from Best Buy, there is a 15% restocking fee of $90 if the box is opened and the item is returned. This is concerning as it is intended to be a Christmas present for my son. I now have to consider whether to advise him not to open it in case he wants something different, knowing he would incur a $90 charge to return it. If I had known about this fee prior to my purchase, I would not have bought the camera. The restocking fee seems excessive for a small camera like this, making me rethink shopping at Best Buy in the future.

On 12/2, I contacted customer service regarding order #BBY01-[redacted]57. The shipment I received did not include the smart outlets I had ordered. Instead, I received TP-Link - Kasa Smart Wi-Fi Plug Mini (2-Pack) - White, Model: HS105 KIT, SKU: [redacted]. The representative assured me she placed a new order for the outlets after our discussion. Although she confirmed my phone number and email, I have not received any confirmation for the new order. I want to ensure that my outlets were indeed ordered and are scheduled for delivery by 12/10/19, as promised.

I had an issue with Best Buy where they marked my order as picked up without me actually picking it up or authorizing anyone else to do so. I contacted customer service, but they directed me to resolve it at the store level. Unfortunately, I couldn't find a way to speak to someone at the store over the phone. I don't want to go to a store in an unsafe area just to discuss this. I believe Best Buy Corporate Customer Service should handle this problem, or I may have to initiate a chargeback on my credit card.

I visited Best Buy to buy the LG 75” LED Nano 9 series TV but they were sold out. Fortunately, the store in Daytona has 3 in stock. I inquired about having one transferred to the Jacksonville store at Regency for pick up by December 14th. When discussing the shipping cost of $[redacted], the sales representative made inappropriate comments about LG being low class and insisted I consider purchasing a Sony instead. Feeling disrespected and unhappy with the encounter, I left without making the purchase. Despite this disappointing experience, I am determined to buy the LG TV I wanted, as I have thoroughly researched and believe it offers the best technology even though 4K may not be fully optimized yet.

I bought a washer and dryer from Best Buy in Holmdel on Black Friday, 11/29. The delivery was set for 12/4 between 7 a.m. and 1 p.m. I got a text saying it would be between 10:30 a.m. and 12:30 p.m. At 12:55 p.m., I was notified they didn't have the washing machine. I find this unacceptable. I shouldn't be informed after the delivery window, and they should have known sooner. The lady on the phone was indifferent to my frustration, asking for 3 rescheduling dates. I replied promptly, but she couldn't give me a new date due to uncertain stock. By 12/6, I chose a different model scheduled for delivery today, 12/9, between 9-11 a.m. A call at 9:09 a.m. delayed it to 11-1. No further updates by 1 p.m. I called the store with no answer, then Best Buy's hotline. On hold for 25 minutes, I hung up. The delivery driver called at 3:18 p.m., over two hours late. His response was rude. My wife received the delivery at 3:48 p.m. I expect compensation for the inconvenience, poor service, and lack of professionalism. I won't buy from Best Buy again and will share my experience. Steve Herbert

I made an in-store purchase, but there was an error where another customer's Best Buy Rewards number was used, causing my purchase to not appear in my account. I contacted the store, and the supervisor emailed me the receipt, which is connected to the wrong customer's account. They manually added reward points and applied a $5 voucher to my purchase. However, in my purchase history, it looks like I bought and immediately returned the item, getting a $5 refund. I need them to correct the original purchase by updating the Best Buy Rewards number on the receipt. I have the original receipt and the product I bought paid for with a credit card.