AliExpress Customer Service Issues

I placed an order which I canceled before it was shipped, but the seller sent it anyway. I contacted them and reiterated that it was canceled and not to send it, but they claimed it was already in transit and asked me to return it upon arrival. When the package arrived, I tried to return it, but they refused. I opened a dispute and stated that I wanted to return it at their expense since it was their mistake, they agreed to the return but won't cover the shipping costs. After numerous messages with no response, the seller seems to be stalling. This is unacceptable. I spoke with 20 customer service representatives, but none of them could resolve the issue.

Order ID: [redacted][redacted] did not match the item on AliExpress. After placing the order, the seller emailed me requesting more money. I do not wish to proceed with this order and will not be making any additional payments. Seller's message: "Dear friend, I apologize for the confusion. As a new store, I mistakenly listed the product at the wrong price. The correct price for the body kit you purchased is $[redacted], but I sold it to you for $[redacted]. Kindly add $[redacted] to the total amount so I can ship the item to you. I sincerely apologize for the oversight and appreciate your understanding. Thank you."

During the Black Friday sale, the company offered three different discounts: $5 off at a specific price point, as well as $15 and $40 off. I experienced an issue where I was short by $0.04 for the $40 discount. After several attempts with the promo code 15DEAL and not seeing the discount applied, I made a different purchase of $15 the next day. Even after trying three times, the $15 discount didn't work until I used the $5 off discount on the fourth attempt. I suspect there might have been a system glitch or a time delay in applying the discounts due to high sales volume. I want to express my concern about these issues and urge the company not to cheat its customers. I have experienced questionable practices before and hope that the business will address these concerns to maintain customer trust and loyalty.

During the Black Friday sale, I encountered issues with applying discounts to my purchases. Initially, I missed out on a $0.04 discount on a $40 item. When trying to apply the "15Deal" promo code, it didn't work at checkout, so I assumed it was a computer glitch. The next day, I attempted the same purchase at the same price point and saw the discount applied before completing the transaction. This happened twice more. Frustrated, I then tried the "$5DEAL" discount, which worked as intended, allowing me to see it applied before finalizing the purchase. I felt like the system may have been rigged not to work during peak times. I believe I missed out on $25 in discounts promised for meeting certain purchase criteria. I hope the funds will be credited back to my account for future use on the platform. Despite these challenges, I am still willing to continue shopping with them.

I ordered a product from AliExpress, but the seller contacted me via email requesting more money for the item. I do not wish to proceed with this order and I am not willing to pay any additional funds. The message from the seller stated: "Dear friend, I apologize for the error. The correct price for the body kit is $****, but I mistakenly listed it for $****. Please add *** dollars to the total price so I can ship the item to you. I appreciate your understanding and support. Thank you."

I am requesting a refund for my order on AliExpress. I received an email from the Thailand Post stating that they did not receive the product with the tracking numbers TH[redacted]BYF3C and TH[redacted]BYF5C. I need assistance with resolving this issue as my dispute was rejected due to insufficient evidence. I will check with my local post office for the parcel. Thank you. [Initials]

Hello, I placed an order for a product (Order Number: [redacted][redacted]) on October 6, [redacted], with "Shop[redacted] Store," but it has not been delivered. The seller denied my refund request, stating that the delivery is delayed (from DE to AT) and advised me to wait. Now, I am unable to request a refund through the website. The seller has not responded to my messages. I expect a refund to be processed promptly. Thank you. Best regards, Stefan W.

I am having trouble accessing the return service for my package with code [redacted][redacted]. After receiving the email with instructions, I attempted to log in but couldn't access the information. I even changed my account password to try and resolve the issue, but I still can't proceed. This experience has been particularly disappointing as it affected my daughter’s birthday since the gift didn't match the picture. In my current situation, I just wish to receive a refund so I can purchase a different gift for her. Unfortunately, the time constraint of 7 hours left to return the package is looming, and without access to the return details, I'm unsure how to proceed.

I made a purchase, paid for a cart, but the order never arrived at my address. Despite waiting for it, the order ended up back in China. I requested a refund, but it was not processed. I communicated with the seller today, and they want to deduct half of my payment, which I find unacceptable. I am entitled to a full refund as the failure in delivery was not my fault. The order number is CP[redacted]22CN from the BABYFOND OFFICIAL STORE.

I purchased a product at a lower price from a seller who delayed shipping until the last day. The tracking number provided turned out to be fake when I checked with the shipping company. I am unable to dispute the transaction as the parcel has not arrived yet, and I am concerned about the seller's lack of response. I am worried about losing my money and would like assistance in obtaining a full refund or ensuring the delivery of my parcel. I have been trying to reach out to the seller without success. Your prompt attention to this matter would be greatly appreciated. Thank you.

Buongiorno, scrivo per comunicare che ho effettuato un acquisto da uno dei vostri venditori. Ho acquistato una PS5 e, dopo aver tentato senza successo di effettuare il pagamento con carta, ho contattato l'assistenza per comunicare il problema. Mi è stato suggerito di effettuare il pagamento tramite bonifico bancario. Dopo averlo fatto, ho inviato il numero di transazione al venditore che ha dichiarato che avrebbe proceduto con la spedizione. Tuttavia, al momento in cui ho chiesto il numero di tracciamento, non ho ricevuto risposta e il venditore ha interrotto la chat. Il venditore è Eu Dasny Store e finora non ho ricevuto alcuna comunicazione da loro. Resto in attesa di un vostro riscontro. Grazie. Sincerely, A.

I recently received a package from Canada Post containing footwear that does not match what I initially ordered. After realizing I would be charged more for the item, I promptly canceled the order. Despite canceling the order within seconds, the item had already been shipped. Oddly, the item does not appear in my account. I checked my credit card statement but couldn't find any charges matching this purchase. The winter boots I received were not the sneakers I had ordered. The transaction was made on Nov 14/22 for $[redacted].95. I am now considering contacting my credit card company to address this issue further. Thank you. - Judy

I made a purchase on September 26th, [redacted], but recently encountered issues accessing my account. It was displaying an abnormal account message and prompted me to log in via a computer. Following a password reset on the mobile app, my account appears to be reset with no details of my previous order for two sunscreens from imakeup store. I possess the payment receipt but have been unable to locate my order despite attempting to search for it without success.

Hello, I placed an order for 20 items but have not received anything. I reached out to the seller on Aliexpress and opened a case. The seller requested me to close the case promising a refund. I closed it but haven't received the refund yet, and I am unable to open another case. The seller mentioned it may take up to 30 days. After this period, I contacted them, and they advised me to reach out to Aliexpress. The app says I should request a refund through Alipay, possibly incurring a 15€ fee, unlike on a PC. I created an Alipay account but am still unable to receive my 45€ refund. What should I do next?

Hello there, I'm reaching out regarding my recent order with order number 5[redacted] 8[redacted]. Unfortunately, after waiting for my package, the seller did not send the goods and then proceeded to cancel the order. I tried to open a dispute for a refund but the option was unavailable. I escalated the issue, and the decision was to return the goods and get a refund. However, I am now stuck as the seller is not confirming the return of the goods, leaving me unable to receive my money back. I appreciate any assistance you can provide in resolving this matter as soon as possible. Thank you for your help in advance.

Hello, I purchased a large cross for priests and an iPhone case from your store. It took one and a half months for my items to arrive. I received a notification on December 4 stating that my package arrived on November 16, and the deadline to collect it was November 30. Unfortunately, I only received the paper on December 4, and now my package is missing. Can you please advise me on how to proceed? My order number is: [redacted][redacted].

My name is Zhang Lihua. On November 25, [redacted], I ordered a silk scarf, a women's hat, and a men's jogging pants from you under my name and paid the amount of 18.52 € immediately, and the transfer through the bank was executed. However, I have not received either an order confirmation or the items so far. I don't know what the reason for this is, but I hope you can explain. If there is something wrong with your site, please refund the money promptly. I can send you the bank deduction as proof. Regards, Zhang Lihua

I placed an order and canceled it the next day. However, the company still charged me and proceeded with the shipment, scheduled to arrive on January 12. They advised me to accept the order and then request a refund. I need help in securing the refund and canceling the order as originally requested. It's important to mark this company for their poor customer service practices.

I placed an order and canceled the following day. However, the company still charged my account and is proceeding with the shipment scheduled to arrive on January 12. They advised me to accept the order and then request a refund. I seek assistance in obtaining the refund and canceling the order as originally requested. I also believe this business should be noted for its improper practices with customers.

I recently placed multiple orders for jewelry findings on Aliexpress from different companies. There seems to be an issue with the accuracy of the address and contact details provided to these companies via Aliexpress. The orders have not been delivered because only my city and state were shared instead of the complete address, and my phone number was incorrectly entered with one wrong digit by Aliexpress. I have received notification from Aliexpress that my packages are being returned to the companies by USPS. I am requesting the cancellation of all products associated with order number [redacted][redacted]. I expect a full refund, including shipping fees, for all items, even those marked undeliverable due to errors. Please process the refund to the original credit card used for payment promptly, within 5 working days. My contact details are as follows: Alex N. [redacted] Ott Rd. Columbia, S.C. [redacted] Phone: [redacted]