AliExpress Customer Service Issues

I reside at 36 Brookdale Ave and my name is Bonnie J. I made purchases on your online store using my PayPal account on my cellphone for Christmas items. Unfortunately, I have not received any of the items yet. I kindly request a tracer on all packages sent to my address from Ali Express. I urgently need these items that I ordered a while back for Christmas gifts. Please investigate this matter promptly. Thank you in advance and have a good day. Sincerely, Ms. Bonnie J. Please only reply via text message or postal services as my emails have been compromised. Kindly refrain from using my email for communication. Thank you, Ms. Bonnie J.

I purchased items from the "DressFashionFactory Store" on AliExpress and encountered issues with my order. I only received 2 out of the 3 items I purchased, and the quality of the received items was extremely poor. I initiated a dispute with the seller to request a full refund. Despite returning the order via Thailand Post at a cost of [redacted] baht, the seller has refused to reimburse the shipping fee, citing the low quality of the goods. I am seeking assistance from AliExpress as I believe I have been unfairly treated. How can I recover the shipping fee for the return due to the low quality of the items?

I placed an order from the seller "DressFashionFactory Store" on AliExpress, and my Order ID is [redacted][redacted]. Unfortunately, I received an incorrect quantity of items in my order. Out of the 3 items I purchased, I only received 2, and the items that arrived were of very poor quality. I am unable to wear them. I opened a dispute with the seller and requested a full refund as the items are unsatisfactory. I have returned the order from Thailand, incurring a shipping fee of [redacted] baht or 52.[redacted] CNY. The seller is refusing to refund the shipping fee, citing the low quality of the items. I am seeking assistance from AliExpress as I believe I have been taken advantage of. I am looking for guidance on how to obtain the shipping fee refund for the return of the low-quality items and how AliExpress can address sellers who are not taking responsibility for their products.

Hello, I recently made order [redacted][redacted], with a promised delivery date of 11/22/[redacted]. I raised a dispute yesterday, and the seller requested I wait a bit longer for the goods, which I agreed to. However, the dispute was closed without giving me the chance to reopen it. If the order doesn't arrive, what steps can I take? Can I open a new dispute for this order? I would appreciate any guidance on resolving this issue. Thank you.

I have a query regarding my Alipay payment on Aliexpress. I am unable to proceed with my payment as Aliexpress sends verification messages to my old phone number, which I no longer use. I've tried changing the number on my account, but the verification messages still go to the old number. I need to update my phone number to my current one to make a payment with Alipay. Can anyone guide me on how to resolve this issue?

Hello, I have been having a lot of issues with my order. I want a refund because my order has not arrived, and AliExpress sent me a $1 coupon. For my second order, I paid 31 euros, and it still hasn't arrived. The post office returned it to the sender. Please assist me as I am unsure what to do. I am frustrated with discussing this further with AliExpress because I am struggling to communicate with them.

I purchased an Apple Watch SE 40mm screen protector and received one that is too large. The seller refuses to acknowledge the issue or provide a refund. As a student, I invested my last funds in protecting my Apple watch. I am certain of my watch's size and have evidence with pictures to support my claim. Despite this, the seller is unresponsive. I seek assistance in resolving this matter.

Hello, I have been attempting to get in touch with Aliexpress for the past 20 days, but unfortunately, I have not received any response. I am encountering an issue with a recent refund from a seller. The seller only refunded me the amount of the item, omitting the shipping costs. I have provided the seller with the scan of the shipping expenses, which total 7.37 €. The correct refund amount should be 16.34 €, considering the item costs 8.97 €. I would appreciate any guidance on how to prompt a reply from Aliexpress. Thank you for your help. Sincerely, B.

Hello, I received a notification on the AliExpress app that my order has been shipped. Unfortunately, I mistakenly clicked on the confirm receipt button thinking it was just to confirm the order details, not the actual delivery. Now tracking the order is a bit challenging, and I am concerned about its delivery status. Will the order still arrive? Is there any way to revert the confirmed receipt status back to normal? Thank you.

I wanted to share my recent delivery experience. Unfortunately, when I received the parcel, the goods were damaged. I promptly applied for a refund, and the seller accepted my request. However, I am facing challenges returning the parcel to China because UPS and DHL are not currently delivering orders from private households due to COVID-19 restrictions. Additionally, goods are being blocked in the harbor in China. Despite my efforts, the seller is unable to provide a European address for the return. I feel it is unfair that I am unable to send back the damaged goods through no fault of my own. I am hopeful for assistance in getting my money back under these circumstances. Thank you for your support.

I purchased a smartphone from AliExpress, but it doesn't match the item description and has lower performance than advertised. The seller mentioned it would be expensive to return the item, amounting to over 50% of its value, making it not worth sending back. The seller proposed a 25% discount and allowing me to keep the phone, but under the condition that I cancel the complaint on AliExpress. I am hesitating as I prefer to return the phone for a refund rather than trusting the seller's offer. I am unsure about what steps to take next.

GetHuman is a free service that assists customers in sharing useful tips and information on handling customer service issues. It is not affiliated with AliExpress. By providing the necessary details, you benefit in three ways. Firstly, it enables GetHuman to search its database for a guide tailored to your specific issue, potentially resolving the problem without contacting AliExpress. Secondly, it creates a public page of your concern to share with AliExpress or seek help from other customers. Once resolved, sharing how you fixed it can aid others facing similar issues. Lastly, it allows GetHuman to follow up and offer additional assistance if needed, particularly when faced with long wait times or other obstacles. You can manage the public page through links sent to your email and opt out of further communications at any time.

I am writing to report an issue that I am facing. I am unable to open a new dispute against a dishonest seller because I was informed that the protection period has ended. I requested a return from the seller as per their instructions to cancel the dispute, and they promised to provide a return label. It has been 3 months since then, and I have not received anything yet. I am unsure if I will have to cover the return shipping costs or if the seller will reimburse me. I am hoping for a resolution to compensate me for the time lost. I have attached the relevant messages to this email. Looking forward to a positive resolution.

About 2-3 months ago, I purchased items from Aliexpress, but unfortunately, none of them have arrived. I opened a dispute, but it was denied due to lack of "proof." I am unsure how to provide evidence that the orders were not delivered when the tracking information shows they were delivered to a warehouse instead of my address.

I am experiencing issues with my account and would like to cancel any previous accounts associated with the usernames sok, imasok, imasok1, imasok2, JB, and JB Brown, as well as email addresses ending in @gmail.com and @verizon.net. I apologize for the inconvenience, but I need to start fresh with a new account to be able to place orders on Aliexpress. Currently, placing an order is not possible for me. Your help in this matter is greatly appreciated. Apologies once again for any inconvenience caused.

WINSTAND Official Store: Customer Reviews Alert The 'recommendations' on their site seem suspicious as many are identical and come from customers worldwide. The true feedback is buried beneath the one-star complaints, showing dissatisfaction with poor quality items and misleading descriptions. Personally, I've had a negative encounter; I returned an item in October, but my refund has not been processed. Despite being a loyal Ali Express customer for four years, my attempts to contact WINSTAND fail, with unanswered messages and blocked communication. The store's actions suggest they are engaging in fraudulent practices. This has soured my retail experience, and if not resolved, I may consider closing my Ali Express account. Sincerely, A Disappointed Customer

I wanted to share my experience with the WINSTAND Official Store. The customer recommendations seem fake as many of them are identical, and the one-star reviews at the bottom reveal poor quality items. I returned my purchase in October, but I have not received my refund. Despite being a loyal Ali Express customer for four years, my messages to WINSTAND Official Store go unanswered. It's frustrating that I can't contact them directly, and the emails I receive offer to cancel my refund. This has been my worst retail experience, and I may close my Ali Express Account if this issue is not resolved promptly. Sincerely, P.K. Sagamihara shi chuo ku, Kanagawa ken, Japan, [redacted] Order ID: [redacted] Order placed on: Oct 24, [redacted] Payment method: Credit/Debit card

I have been purchasing from AliExpress for a decade now and should have reached Diamond status by now. Lately, I have been having trouble accessing my full order history. This issue has been ongoing, with disparities between the app and website order histories. Currently, I can only view recent orders, and my account has been downgraded to Silver status. Despite reaching out to AliExpress customer support, I have not been able to address this problem effectively, as there is no suitable category for my specific issue. I now need to file a dispute for order number [redacted][redacted], but I am unable to access the order history. This situation is distressing as I rely on the dispute function for past orders. I am eager to resolve this matter and appreciate any assistance in rectifying it. Thank you.

I purchased an LCD replacement with a frame for a Huawei P30 using PayPal for installment payments. My first payment has been deducted from my PayPal account, but two more payments are pending. I have not received the order, and I have not received any email confirmation for it. My name is Mr. C. I am also concerned because my account has been disabled, which is the same account through which I placed my order. This has left me unable to access any information about my order, causing significant frustration. I am eager to know the status of my order and why I have not received an email confirmation despite the first payment being made. The lack of communication has made me suspect that this may be a scam. Additionally, it is challenging to reach customer service by phone. I am anticipating your response.

I bought an item from MpsCable store and requested a return within 15 days, which they agreed to. However, they are refusing to provide a return label. After back and forth, they claim it's not within their capabilities and suggested reaching out here. I checked with FedEx, and the postage would be nearly the same ($98 for tracking) as the item's cost. I shouldn't be burdened with this cost because of the store's policy. Their customer service has been rude.