AliExpress Customer Service Issues

I am experiencing a serious issue with an Aliexpress seller. I am having difficulties receiving the money I paid, along with the commission I am owed. To retrieve approximately $48,[redacted] USD, I am being asked for additional payments. Despite already paying around $15,[redacted] USD, I continue to be asked for more by Aliexpress customer service, appearing like a scam or fraudulent activity to me. I am preparing to take legal action against Aliexpress if I do not receive a response within 48 hours. You can reach me at +[redacted]7 for further information. Thank you.

I purchased a car multimedia system from AliExpress. Unfortunately, my car was hit, causing a delay in the installation process. As a result, I missed the 15-day protection window. When I finally tried to install the multimedia system, I encountered issues with a cable not matching and a socket missing. Only the radio is working, while the back camera, steering wheel controls, and other functions are not functioning. The seller suggested replacing my original back camera with the free one provided, but I prefer to keep my original camera. When I expressed this, the seller became rude. Due to the expired protection period, I am unable to file a dispute. Uncertain about the next steps to take at this point.

Hello, I am encountering an issue with a store on AliExpress called UCKAZY OFFICIAL STORE. I purchased an in-dash car audio radio DVD navigation system for [redacted].20 Euros, but I received a different device than what was displayed on the site. The item does not function properly as described. The dispute period has ended, and the store is refusing to address the problem. They are misleading customers by providing non-functional items that do not match the product description. Initially, they offered a partial refund, but now they are unresponsive. Their recent message to me stated, "I'm very sorry, our machine has changed now, can we give you a partial refund?" I am seeking assistance in resolving this matter as they are engaging in deceptive practices. My best regards, I. Balci, a customer of AliExpress. Order number: [redacted] UCKAZY OFFICIAL STORE

I need assistance regarding an order issue with Seller Shenzhen Asia-Pacific Dingcheng Store. My order (No. 5[redacted] 0[redacted]) has not been shipped, and the seller is unresponsive to my messages in the chat. Despite my repeated requests to cancel the order, the seller falsely marks it as shipped every 24-48 hours. I have attached screenshots of my order cancellation requests on Russian and global platforms. I fear I might be deceived by the seller, and I no longer wish to proceed with this order. Dialogue with the Robot Eva and a live operator on the global website 11.11.22 have been unhelpful in resolving this issue.

I'm puzzled as all my order numbers seem to be the same, such as [redacted][redacted], which is for a digital thermometer I bought from Shop[redacted] on October 6th. Supposedly, it was shipped from Germany the next day and marked as delivered on October 27th, despite me not confirming it. Due to illness, I couldn't check the AliExpress App from October 20th-28th. On the 28th, I informed the seller after realizing the delivery wasn't reported by me. Sadly, due to ongoing health issues, I couldn't monitor the situation until now. An auto-response email from the seller didn't address my concerns, and I wasn’t aware that this fake delivery confirmation triggered the dispute window, which has now closed. Regrettably, the seller is unresponsive to my messages.

I placed Order ID: [redacted][redacted] on Aliexpress on September 25. Tracking showed the parcel arrived in the transit country, possibly Singapore, on October 1 with tracking no. LB[redacted]56SG. However, since then, there have been no updates. Backview Global Center advised me to wait until November 20 and contact them if the parcel has not arrived. I've also left messages on Aliexpress Help center, but have not received much assistance. Despite the robot asking for patience, I am concerned after 53 days of waiting without further tracking updates. I doubt I will receive the order by November 20. I am unable to access live chat or email support. Any suggestions? Thank you, Yoel.

Hello! A few months back, I purchased a parking camera with a modem on the alixpres website for approximately €[redacted]. The seller claimed it was brand new and fully functional. Unfortunately, the rear camera's quality is poor, and the display in my car does not show the accurate view as advertised. I've reached out to the seller with messages, pictures, and videos proving that the modem for the reverse camera is not working correctly. Despite my efforts, they have ignored me since payment. I would greatly appreciate it if you could advocate for me by reminding them about customer satisfaction and security when ordering from the site. I'm feeling frustrated and unsure what steps to take next. Thank you for your assistance.

I purchased an item from AliExpress on October 6th. I was informed via email that the item shipped from Germany on October 7th. However, on October 27th, despite receiving an email stating that the item was delivered, I did not receive it. I reached out to the seller on October 28th, but they did not respond for the following 20 days. Subsequent attempts to contact them only resulted in automated email responses. Unfortunately, I was unaware that the dispute window was limited and it has now expired. I believe AliExpress should intervene to assist as all sellers are expected to be professional and provide support to buyers.

When making a purchase at HKT Garage Store on Ali Express, I was asked for my card details which has never been required before with other retailers. Typically, only a password is requested, not the specific card details. I am hesitant to provide this information due to fear of a potential scam. How should I proceed? Thank you.

Hello, I am experiencing an issue with order number [redacted][redacted]. This order was intended as a gift, but circumstances changed, leading me to cancel the order the next morning. Upon contacting the seller to cancel the shipment, I encountered unhelpfulness. The seller did not acknowledge the cancellation in a timely manner, insisting instead that I should simply gift the item to someone else. I found this response unprofessional and self-serving. I explained that my circumstances had changed and I could not simply pass the gift on to someone else without proper planning. Despite my efforts to prevent the shipment, the seller proceeded to send the item without regard for my situation. Attempts to open a dispute and request a refund have been met with resistance from the seller, who claims a refund is not possible. I am seeking guidance on how to secure a refund and return the package, as I am unable to gift it to anyone else. Thank you for your assistance.

Hello, I am a Gold customer and was trying to place an order, looking for a code for free shipping. I have found several codes online, but none of them seem to work when entered. With a cart total of [redacted]€, free shipping would be very beneficial, but the codes I found do not apply. Existing customers seem to be treated poorly in terms of these important codes for the entire order. The requirement for specific items is illogical and frustrating. For a mixed order including clothing, jewelry, etc., it should be standard to have a minimum of 50% off the entire order. New customers have this option, so why not for Gold or existing customers? Please provide a working code for a 50% discount on my entire order, specifically for clothing and shoes. Free shipping should be automatic for such a total, rather than requiring a code. Existing customers deserve better treatment, as a mere 5€ discount is not beneficial. Waiting for a code to proceed with my order. Please review my cart and provide a more significant discount automatically. Psyco.daddy

Dear Sir or Madam, I recently purchased an External DVD CD-ROM RW Player from CE-World Store through your platform. Upon receiving the item, I discovered that the player was incomplete as it was missing its internal components, only containing the outer casing. This has left me extremely puzzled as to how this oversight could have occurred. I have frequently made purchases through Aliexpress and have encountered a few defective items in the past, but they were generally satisfactory given the long journey from China to Germany with multiple stops along the way. However, this time, receiving a completely incomplete item raises concerns. When I contacted the seller, I was asked to provide photographs of the item. Considering the missing parts, it was challenging to photograph what was not there. The proposed solution of returning the item to China from Germany would cost double the price of the item itself, which is unreasonable without any assurance. Typically, companies exhibit responsibility towards customers by either refunding or replacing defective items promptly. Is this not the standard practice in your case? Subsequently, the seller offered a mere two-dollar refund, which I find quite inadequate and somewhat mocking. I do not seek a nominal refund but rather a complete and proper resolution, or else, nothing at all. This experience has left me disappointed and frustrated. Unfortunately, I feel powerless in this situation. While my review of this purchase may not be acknowledged, I will certainly share my feedback on your handling of the matter online as a caution for potential buyers. It is truly disheartening when things go awry. Dr. I-J. Winter

Hello, I need to share my recent experience with an order I made on AliExpress from "NL [redacted] Store." I purchased a pair of boots for 46.47€, with a total cost of 51.66€ including shipping. Unfortunately, the boots arrived in poor condition with issues like bad stitching and dirt stains. Despite presenting evidence of the problems, the seller was uncooperative when I opened a dispute. After involving AliExpress, they acknowledged the quality issues and offered two solutions: a partial refund of 21€ or a full refund upon returning the shoes. I opted for the full refund but now face difficulties with the seller in arranging the return. The seller, who initially promised to cover the return shipping due to the quality issues, is now unresponsive. I fear missing the November 27 deadline set by AliExpress for the return, potentially jeopardizing my chances of getting a refund. I am desperate for assistance. Can AliExpress intervene in this situation? Alternatively, could I request another partial refund? Thank you for your prompt attention to this matter. Best regards

Hello, my name is Helen Suk. I placed an order for a black sweatsuit outfit for my husband on November 10, [redacted]. The package has arrived in the USA through postal services, but I accidentally lost the tracking number. I mistakenly pressed the confirmation button, indicating that I received the package when I didn't. I urgently need help to retrieve the tracking number so I can ensure the order, scheduled to arrive on December 8, [redacted], is delivered to me as planned. It's essential that I receive the package in time for my husband's Christmas/birthday celebration on December 22. Thank you for your assistance.

Hello, I purchased an item for €18 on AE, but it doesn't match the description. I opened a dispute, but the seller didn't agree to refund the money. AE suggested returning the product for a refund, but the seller disagreed. AE intervened again, now instructing me to send it back to China, and the seller should refund me. The return shipping costs €20. According to AE's policy, I need to contact the seller in chat before sending to get reimbursed. The seller is not responding to my messages about this. I have 3 days left to send it as per AE. What should I do? Best regards, Ramona M. Excerpt from AE guidelines regarding dispute-sending itm back: According to AliExpress guidelines, return shipping costs are the responsibility of the seller if: 1. There is reasonable evidence that the item does not meet the seller's specifications at the time of purchase. 2. If the seller pays for the return shipping, you must confirm the return costs with them via chat before returning. Proceed with the return only if seller agrees and confirms the return amount. Step 1: Go to your local post office and ship the item. Step 2: Make sure to get a tracking number and relevant details for confirmation. Step 3: Once the return reaches the seller, remind them to proceed with refunding your order, including the shipping costs.

Hello, I placed an order on October 6th with Strawberry Pets Store. According to the tracking number, it should have arrived in France around October 20th, but it has disappeared. I contacted the seller, who assured me that the package was handed over to the postal service La Poste. I contacted them and provided the tracking number, but it doesn't match; they're asking for a Colissimo number. I reached out to the seller again, but the documents sent were not helpful. Since nothing has arrived, I asked for a refund, but they want to send another package instead. I don't want to wait anymore, especially since I don't trust this seller. I can't open a dispute, the option is missing next to the order. Canceling the order seems impossible, a decision from AliExpress. Can you help me? It's unfortunate for them; I believe I am a good customer. Too bad for them.

Hello, I would like to share my experience with a recent purchase I made from AliExpress. I ordered a chair, but unfortunately, the parts do not fit together correctly, making it impossible to assemble. The seller is requesting that I cover the cost of return shipping, which I believe is unfair given that the product was faulty from the beginning. Despite providing them with several videos clearly demonstrating the issue, the seller insists that the parts are fine and still requires me to pay for return shipping. This situation has been ongoing for several days, and I feel frustrated by the lack of resolution. I am willing to provide the videos as evidence of the problem. I believe it is unjust for me to bear the financial burden of returning a defective item that was not my fault in the first place.

Dear gethuman Team, I am from Germany and placed my first order on AliExpress. I purchased 4 items that were all shipped separately. I did not monitor the delivery status closely because I expected a longer wait time. To my surprise, the first 2 packages arrived and I was pleased. However, today (2 days later), upon checking the delivery status of the remaining 2 products, I noticed that one has not been sent yet (which is understandable), but the other one has already arrived in Germany yesterday or today. There seems to be an issue now as it states "delivery to the sorting station not possible." I am concerned about any potential customs duties. Will I receive the product or will it be returned? Do I need to make a payment? I am a bit worried as it is a Christmas gift, specifically a plush toy of a famous anime. Thank you.

Order ID [redacted][redacted] Dear Sir or Madam, I am prepared to return the item. If I send it back via UPS, I will have to pay three times the cost of the item. The seller will never reimburse me. That's why the seller should send me a free return label. Firstly, it is not my fault that the item was poorly packaged. Secondly, the seller wants the item back. Please assist me with this matter. Best regards, Alexander F. P.S. You can see his emails on AliExpress. He wants me to close the dispute. He also promises to send me a new package, which I do not need as it will not arrive on time. I just want the payment with Klarna to be canceled so I can destroy all the balloons and send the seller a photo. This way, he can save money on the return shipping.

Dear Sirs, I am writing to express my complete disappointment regarding my recent orders for phone cases for the Poco X3 Pro and Redmi Note 9. The products received do not match what was described and shown in the photos. This issue occurred across multiple orders, totaling six cases, with two more pending. The cases were meant for a friend's birthday, adding to my frustration. I specifically ordered cases with the intelligent sensor feature for the smart wake-up function when opening or closing the cover. Unfortunately, none of the cases received have this feature. I kindly request that these issues are corrected promptly. I await your response on the steps that will be taken to resolve this matter. Thank you for your attention to this matter. Sincerely, Stamos Geromitsos