If you're calling about repair, press one. For parts and part orders placed at Sears Parts Direct dot com, press two."
"For home warranties and protection agreements, press three. For sears dot com or k mark dot com orders, press four. For help identifying the right part for your product, pricing, availability, or to place a new order, press one."
For Sears Home Improvement, press one. For Sears retail locations, press two. For Sears credit, press three. For Sears Cleaning Services, press four."
I'd imagine that people usually call Sears customer service to get information about home improvement services, credit, repairs, product delivery, and installation. I remember when a shopper could visit Sears for everything from clothing to auto repair. It was one of the biggest retailers in regional malls. Thinking back, I recall the smaller Sears catalog stores where a customer could go in and see appliances and tires and order them for home delivery. In my town, the only Sears store closed several years ago. However, I thought I might call the Sears 800-659-5917 customer service number to see if there's one within 2 hours of my home.
When I called the customer service number, an automated voice response system thanked me for calling Sears Home Services. Then, it provided an option for getting information in Spanish. After a silent period of several seconds, it offered the typical menu of numbers to press for services such as warranties, delivery and installation, and other needs. I selected “all other inquiries,” which took me to “Sears store locations.”
The system told me I could get a text message to help me find that information or go to the Sears website to find a nearby store. I visited the website and followed the instructions in the store locator but still couldn't find a Sears store in my state.
I haven't shopped at Sears for several years since I don’t have a store in my area. A positive takeaway from the call was that when I clicked on the “shop” link on the Sears website, I learned I could still buy merchandise at Sears online. Before this call, I didn’t know Sears was online, so I was happy to see that I can order clothing, appliances, and other items from the website.
Sometimes, I am disappointed when I call a customer service number and the automated system refers me to a website. Those are situations where I know I would be best served by speaking with a human, such as when I need technical assistance with a computer or other device. However, the information the system provided met my needs in this case.
The automated system wasn’t difficult to navigate, and I didn’t get stuck in an endless loop of prompts before learning how to find a Sears store. I appreciate getting through this call quickly and that the user-friendly voice response system enabled me to access a store I did not realize existed online.
This is Sears's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sears agent. This phone number is Sears's best phone number because 70,770 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-659-5917 include Return an Order, Refund a Charge, Warranty Claim, Device Support, Schedule Appointment and other customer service issues. The Sears call center that you call into has employees from Arizona, Washington and is open 24 hours, 7 days according to customers. In total, Sears has 6 phone numbers. It's not always clear what is the best way to talk to Sears representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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