A:Must choose an option 1-4 or 9, then follow prompts.Our free phone can also navigate phone menus to get a live human at Chime for you.
Q:
Does Chime offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sat 7am-7pm, Sun 9am-5pm CST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 42 seconds.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Chime below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Chime phone number to document the phone system.
Here is how our research team describes the way the Chime phone system greets you: Thanks for calling Chime. If you have an account with Chime, press 1. If you are interested in joining Chime or want more info on products and services, press 2. If a Chime account was opened without your authorization, press 3. To report an unauthorized login or change to your account information, press 4. To verify a Chime member's bank account, press 5. For all other questions, press 9.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-4 or 9, then follow prompts.
Below are some clips we've found from Chime's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Chime.
We're currently experiencing higher than normal wait times.
For faster service, please try the self-service features in our phone system or in the Chime app, or email us at support at Chime dot com.
We apologize for any inconvenience, and thank you for your patience.
If you have an account with Chime, press one.
If you are interested in joining Chime or want more info on product and services, press two."
Excerpt from a call with Chime
Wednesday, January 3, 2024 11:33 PM
They may need the phone number on your account
"Thanks for calling Chime. One moment while we locate an account with your phone number.
If you have an account with Chime, press one. If you are interested in joining Chime or Please enter the phone number associated with your account starting with the area code."
Excerpt from a call with Chime
Sunday, August 18, 2024 5:43 PM
They may ask you to enter information with the dial pad
"Thanks for calling Chime. We're currently experiencing higher than normal wait times.
For faster service, please try the self-service features in our phone system or in the Chime app.
We apologize for any inconvenience and thank you for your patience.
If you have an account with Chime, press one. If you are interested in joining Chime, please enter the phone number associated"
Excerpt from a call with Chime
Friday, August 16, 2024 7:05 PM
The first phone menu
"Thanks for calling Chime. What moment while we locate an account with your phone number.
If you are interested in joining Chime or want more info on product and services, If you have an account with Chime, press one.
press two.
To report fraudulent or unauthorized account activity, press three.
To verify a Chime member's bank account, press four."
Excerpt from a call with Chime
Thursday, September 19, 2024 3:15 PM
After you press 1
"For all other questions, press nine.
Press star to hear these opt please enter the phone number associated with your account."
Excerpt from a call with Chime
Friday, March 29, 2024 12:01 AM
After you press 3
"Okay. So I think I need to connect you with an agent to help you with this.
One second while I figure out who to transfer to.
Alright. You'll be connected with an agent shortly.
For all other questions, press nine.
Press star to hear these options again."
Excerpt from a call with Chime
Wednesday, June 19, 2024 5:51 PM
After you press 5
"That was an invalid selection. Please try again.
If you are interested in joining Chime or want more info on product and services, press two.
To report fraudulent or unauthorized account activity, press three.
To verify a Chime member's bank account, press four.
For all other questions, press nine.
Press star to hear these options again."
Excerpt from a call with Chime
Sunday, March 24, 2024 2:43 AM
What are the hours and when should I call?
Chime operates the call center for this 844-244-6363 phone number Mon-Sat 7am-7pm, Sun 9am-5pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 3,355 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Chime call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chime phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chime staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chime is Sunday.The most busy day to call is Friday, which averages 265% more phone calls by comparison.Again, this is based on a sample of 3,355 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 687% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Chime is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Chime staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Chime
If you have time to do a bit of reading before you call Chime, we recommend you read over some of our problem-specific articles.
Chime Solutions' mission is to provide exceptional customer service and strengthen relationships between businesses and their customers. With a focus on delivering outstanding experiences, Chime Solutions aims to exceed client expectations by providing innovative, reliable, and cost-effective solutions. By fostering a culture of excellence and continuous improvement, they strive to be the premier provider of customer contact center services. Chime Solutions is dedicated to inspiring and empowering its employees, investing in their growth and development, and creating a diverse and inclusive work environment. Their mission centers around creating customer loyalty, enhancing brands, and making a positive impact on both clients and communities through exceptional service delivery.
Chime Solutions' offices are located in Atlanta, Georgia. As a customer service outsourcing company, our headquarters are situated in the vibrant metro Atlanta area. With a strategic position in this major business hub, we are able to access a diverse talent pool and serve clients across the United States. Our office spaces are equipped with state-of-the-art technology to ensure efficient and effective customer interactions. We prioritize providing exceptional service, and our Atlanta location allows us to do just that. Our physical address and contact information can be found on our website to easily connect with us for any inquiries or business needs.
Chime Solutions operates with flexible working hours to cater to different client needs and provide excellent customer service. Our agents work in shifts to cover a wide range of time zones and ensure customer support is available when most convenient for our clients. We offer services 24/7, which means that our dedicated team is available for assistance round the clock. Whether you require support during regular business hours, evenings, weekends, or holidays, Chime Solutions has you covered. We understand the importance of accessibility and strive to provide exceptional service whenever you need it. Our flexible working schedule ensures that we can meet your needs and exceed your expectations at any time of the day.
Click the link above to get answers to just about any Chime customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Chime, and their purpose. Are any of these similar to the reason you are trying to call?
Account access issue: "I'm having a bit of trouble accessing my account because I don't have my card and my password isn't working."
- From a call lasting 9m 4s , Dec 8, 2024 5:22 PM
Dispute JCPenney charge: "I need to talk to an agent about disputing something that I had bought from JCPenney's."
- From a call lasting 7m 9s , Dec 7, 2024 6:11 PM
Information about why customers call Chime is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Chime will reply our your email.
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Chime, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
Conclusion and closing notes
This is Chime's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chime agent. This phone number is Chime's best phone number because 606 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-244-6363 include Overcharge on Account, Account Access, Problem With the App, Trouble Receiving a Payment, Missing Card and other customer service issues. Rather than trying to call Chime first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook. In total, Chime has 1 phone number. It's not always clear what is the best way to talk to Chime representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chime. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chime. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.