Toll-free·Calls Customer Service·Most popular Asiana Airlines number
Q:
How do I talk to a live human at Asiana Airlines?
A:Press 2 for English, then you must choose an option 1-5, then follow prompts.
Q:
Does Asiana Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday. Details
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Asiana Airlines phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 for English, then you must choose an option 1-5, then follow prompts.
Here is how our research team describes the way the Asiana Airlines phone system greets you: for assistance in English, please press #2. For automated reservation confirmation, please press 1. For arrival and departure information, please press 2. For flight schedule information, press 3. For Asiana Club information, please press 4 for observation. And ticketing inquiries please press 5.
Below are some clips we've found from Asiana Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Asiana Airlines, a member of the Star Alliance Network.
For assistance in English, please press number two.
Flight arrivals and departures.
If your reservation includes a flight with another airline, or a co chair flight, please reconfirm your reservation with a corresponding airline.
Please select your region or country of departure.
United States, press one. Korea, press two."
Excerpt from a call with Asiana Airlines
Wednesday, January 3, 2024 6:42 PM
They may ask you to enter information with the dial pad
"Thank you for calling Asiana Airlines, a member of the Star Alliance Network.
For assistance in English, please press two.
For automated reservation confirmation, please enter your Asiana Club membership number followed by the star or asterisk sign."
Excerpt from a call with Asiana Airlines
Wednesday, January 31, 2024 10:32 PM
What are the hours and when should I call?
Asiana Airlines operates the call center for this 800-227-4262 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 285 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Asiana Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Asiana Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Asiana Airlines is Saturday.The most busy day to call is Tuesday, which averages 181% more phone calls by comparison.Again, this is based on a sample of 285 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
The best time to call Asiana Airlines
In summation, the best day to call Asiana Airlines is Monday.
Why Customers Call Asiana Airlines
If you have time to do a bit of reading before you call Asiana Airlines, we recommend you read over some of our problem-specific articles.
The baggage allowance for Asiana Airlines varies depending on the destination, travel class, and Asiana Club membership status. For international flights, economy class passengers are generally allowed 1 piece of baggage weighing up to 23kg (50lb) while business class passengers are allowed 2 pieces weighing up to 32kg (70lb) each. First-class travelers can usually bring 3 pieces weighing up to 32kg (70lb) each. However, specific weight and quantity limits may differ for certain routes, so it is advisable to check the airline's website or contact customer service for precise details. Asiana Club members and Star Alliance Gold members often enjoy additional baggage benefits, such as increased weight allowances or an extra piece of luggage.
Yes, Asiana Airlines allows passengers to travel with their pets. However, there are certain guidelines and restrictions that must be followed. Small dogs and cats can be transported in the cabin, as long as their weight, including the carrier, does not exceed 5kg (11lbs). Pets that exceed this weight limit must be transported in the cargo area. Properly-sized and ventilated carriers must be used, and pets must remain in the carrier for the duration of the flight. Additionally, advance reservation is required for pets in cabin, and all necessary documents and health certificates must be provided. It's important to note that restrictions may vary depending on the destination and additional fees may apply. Please refer to Asiana Airlines' policies or contact their customer service for more detailed information.
Asiana Airlines change of flight policy outlines various scenarios where you can comfortably make changes to your itinerary without incurring or getting charged for doing that. So, altering of details and other changes on your itinerary is allowed. All you need to do is to carefully follow the instructions in order to change flight with Asiana Airlines.
Click the link above to get answers to just about any Asiana Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Asiana Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Seat change inquiry: "I received a text saying they changed my seat from Chung to Manila."
- From a call lasting 33m 30s , Apr 4, 2024 7:41 PM
Booking ticket payment issue: "I keep on getting an error that the credit card has been declined, and we've already contacted the issuing bank."
- From a call lasting 13m 32s , Mar 19, 2024 3:28 AM
Adding child to ticket: "I wanna add my grandson for my ticket going back here."
- From a call lasting 30m 59s , Feb 6, 2024 3:57 PM
More Asiana Airlines Customer Service Contacts
There are of course other ways to contact Asiana Airlines customer service besides the phone. Below we list the best ones, by medium.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Asiana Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Asiana Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Asiana Airlines agent. This phone number is Asiana Airlines's best phone number because 5,574 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-227-4262 include Flight insurance, Request a credit, Change my itinerary, Cancel my itinerary, Contact customer support and other customer service issues. Rather than trying to call Asiana Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Asiana Airlines has 1 phone number. It's not always clear what is the best way to talk to Asiana Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Asiana Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Asiana Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.