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Zulily Customer FAQ

Top Answers & How-to Guides

What is Zulily's Phone Number?

The question we are asked most often is about how to talk to Zulily customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is Zulily's policy on backorders?

Zulily's policy on backorders aims to ensure customer satisfaction. In the event that an item is out of stock, customers have the option...
Ask any question you have about Zulily customer service, get an answer now.
Contact Zulily customer service

Password Reset

How Do I Reset My Zulily Password?

People forget passwords every day, and changing them does not have to be complicated. If you shop with Zulily, you can log in with...
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Returns and Refunds

How Do I Return an Item to Zulily?

This simple guide outlines how to return an item to Zulily and receive store credit. If you have recently purchased a product from...
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How long does it take to receive a refund for a returned item?

Once Zulily has received your returned item, it typically takes around 10-14 business days for the refund to be processed. However,...
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Order Tracking

How can I track my order?

To track your order, simply log in to your Zulily account and go to the "Orders" section. From there, you can find the specific order...
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How do I check the status of my order?

You can check the status of your Zulily order by logging into your account on the website and navigating to the "Orders" section. Here,...
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Shipping Address Update

How can I update my shipping address?

To update your shipping address, log in to your Zulily account and go to the "My Account" section. From there, find the "My Addresses"...
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Damaged or Defective Items

What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item from Zulily, you should contact their customer service team for assistance. Be sure to provide...
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Order Cancellation

Can I cancel my order after it has been placed?

Yes, you can cancel your order after it has been placed on Zulily. However, please note that you can only cancel your order within...
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Can I change or cancel my order after it has been shipped?

Once an order has been shipped, it is not possible to change or cancel it. At Zulily, we strive to process and ship your purchases...
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International Orders

What is Zulily's return policy for international orders?

Zulily's return policy for international orders is designed to ensure customer satisfaction. International customers have up to 30...
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Payment Methods

What payment methods does Zulily accept?

Zulily accepts various payment methods to ensure convenient shopping for customers. The accepted payment options include major credit...
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Packaging Requirement

Can I return an item without the original packaging?

Yes, you can return an item to Zulily even if you don't have the original packaging. While we highly encourage returning items in their...
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Backorders Policy

What is Zulily's policy on backorders?

Zulily's policy on backorders aims to ensure customer satisfaction. In the event that an item is out of stock, customers have the option...
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Help me with my Zulily customer service issue

Ask any question you have about Zulily customer service. We will do our best to get you answers right away.
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