In a nutshell: Ordering food from Uber Eats provides convenience, but what if you get the wrong order? Uber Eats has procedures to help. Log in to your account, click on orders, find the specific order
Ordering food online from Uber Eats offers you the convenience of the food being delivered wherever you are. But what if you receive the wrong order? Uber Eats is a reputable company, and offers various procedures to help you whenever you have issues on the platform. Here’s what to do if Uber Eats gets your order wrong.
Begin by typing “ubereats.com” on your browser to access the Uber Eats homepage.
Next, click “Log In” to open the account sign-in page. Proceed to log in by entering your account email address and clicking continue. On the next page, the platform sends an OTP to your email that you can use to log into your account.
Once you log into your account, click the three horizontal lines' icon on the top left of the page. This option opens the drop-down menu.
The drop-down menu contains promotions, a help section, your wallet, and more. Click “Orders” to proceed.
On the next page, Uber Eats lists your order history according to their dates. Find the order with which you had an issue, and click it for more details. Check out the details and ascertain that it’s the right product, and take note of the restaurant.
Once you have enough details on the order, you can contact the Uber Eats customer support team. Click the three lines at the top left of the page and click “Help.”
Clicking the “Help” option takes you to the Uber Eats support resources. Select the first topic, “Help With an Order.”
Next, the platform attempts to narrow down the order that has an issue. Select “Past Order.”
On the next page, you must be more specific on your order issue. Proceed by clicking “Wrong or Missing Items.”
The next page lists your past orders on the Uber Eats platform. Select your order from the list and click “Next.” On the next page, provide the relevant details about the order to ensure you get the right level of assistance.
Receiving the wrong order on Uber Eats can be very inconvenient, especially if you’re allergic to certain foods. Fortunately, the platform makes it easy to address such issues. If you experience difficulties, contact support.
GetHuman has been working for over 10 years on sourcing information about big organizations like Uber EATS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my UberEATS order is wrong? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.