Because Uber Eats is a part of Uber, its gift cards are just regular Uber gift cards. If you checked your Uber balance after redeeming your card but it wouldn't load correctly, you have a problem you should solve if you are ever going to access the value of the gift card. Look into possible problems with the card redemption process, such as a bad internet connection, a server issue, or unauthorized access of your account.
Although you can get Uber Eats gift cards, because Uber Eats is a part of Uber, these are just regular Uber gift cards with Uber Eats branding. When you receive an Uber Eats gift card, you redeem it and the credit is applied to your Uber account. The credit is then applied automatically to your next Uber Eats or Uber order. If you checked your Uber account's balance after redeeming your Uber Eats gift card and discovered the balance wouldn't load correctly, you need to figure out what went wrong before placing another order.
If Uber's website just keeps trying to load the balance but never finishes, check your device's internet connection. If it doesn't have a connection anymore, the device can't get the balance information it requested from Uber's server, so it just keeps waiting. Re-establish the connection and then check the balance again.
If the connection wasn't the source of the problem, Uber's server could be. If Uber's server never responds to your device's request, your device never stops waiting. Uber's repair people will have to fix things. Keep checking. If waiting doesn't get this resolved, contact Uber's customer service department to report the problem.
If Uber displays a balance for your card but it's too low, it's possible that something went wrong when you redeemed the gift card. If this is your first balance check since you redeemed your Uber Eats card, and if the balance Uber displays is off by the gift card amount, this is a likely explanation. Contact the Uber customer service department, explain what happened to a representative and ask for help recovering your gift card balance.
If there was no problem with the gift card redemption process, it could be a sign that somebody is accessing your account. Check your Uber account for orders you didn't place. Finding some would suggest somebody else has been accessing your account. Check with everyone who is authorized to place Uber Eats or Uber orders on your account. If none of them placed the suspicious orders either, someone has gained unauthorized access to your account. Change the password to keep any further orders from being placed.
If somebody has accessed your account, you should report it to an Uber customer service representative. Do it during business hours, in case other departments want to ask you questions.
If you have something to ask an Uber Eats representative, you can use the help forum, email or your phone.
If you have questions for an Uber customer service representative or have a report to make, go to the Uber help forum and post something. The customer service department has no phone line and no other online contact methods.
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