How Do I Recover My UberEATS Account?

Introduction

Whether you use Uber Eats to get your favorite meals delivered to you or you deliver food for the company, losing access to your account can be a major inconvenience. There are a few different things that could be causing the problem, but it should also be pretty easy to figure out which one it is and fix it.

What You'll Need

If you haven't used your Uber Eats account in 90 days or more, it may be suspended.Too many cancellations and other violations of Uber Eats' terms of service can also get your account deactivated. If you believe you did not violate the terms of service, gather all the proof you can before contacting Uber Eats.If your account has been deactivated, you should also collect all the details you can about your recent orders. They will be needed to verify your identity when you contact the company to try to get your account reactivated.

Go to the Uber Eats home page.

Uber Eats home page
If your problem is not due to having forgotten your password, skip to step 7.

Click on the Log In button in the upper right corner of the screen.

Enter the phone number or email address affiliated with your Uber Eats account in the text field provided and press the Continue button.

Click on the "Forgot password" link.

Check for the email from Uber Eats with your password reset link.

Follow the instructions in the email to rest your password and use it to log in.

If your problem comes from no longer having access to the email address associate with your Uber Eats account, go to the Uber "I lost access to my email address" page.

Uber "I lost access to my email address" page
Fill out the form, fill out the CAPTCHA, and click the Submit button to report the problem to Uber Eats and regain access to your account. If this is not your problem, proceed with the next step.

Check your internet connection.

If that wasn't the problem, restart your phone or computer, whatever you are trying to use to sign in.

Use a different browser to sign in if restarting doesn't fix the problem.

If a new browser doesn't help, clear your device's cache.

Old cache items can sometimes cause problems with the way some websites work.

Next, try updating the app.

If the update didn't help, uninstall the app and then reinstall it.

Check your email for unread emails from Uber Eats.

If your account has been suspended or deactivated for some reason, Uber Eats will send you an email detailing the reasons why and the steps you need to take to resolve the problem. Follow the instructions to regain access to your account.

Conclusion

If you need additional assistance, call an Uber Eats customer service agent for help. You can reach one from 9:00 am to 5:00 pm EST from Monday to Friday. The customer service call center is not open on weekends.