How Do I Get a Refund for My UberEATS Delivery?

How Do I Get a Refund for My UberEats Delivery?

UberEats is one of the most popular food delivery services in the world. You can access it via your web browser and the iOS or Android app.

UberEats will deliver food from a wide variety of restaurants, hotels and even food trucks. Couriers can deliver the food on foot, a bike, car or scooter.

An UberEats delivery will generally reach you in perfect order. However, there are times when mistakes happen causing you to ask a refund from the company.

Before you begin your refund request, you should read and comprehend UberEats refund policy.

UberEats Refund Policy

To receive a refund from UberEats is a massive challenge. You will have to ensure that you violate none of their refund policies.

One policy is that UberEats orders can only be cancelled before the order is prepared. Therefore, if you want to cancel your order and receive a refund, you will have to do it fast.

You can also receive a refund from UberEats for mistakes made by the restaurant or by the delivery person. Mistakes may include missing items, incorrect items, incorrect orders and deliveries that take too long to arrive.

If your order has missing items or is incorrect, you have seven days to report it to UberEats if you want a refund. It may take up to three weeks for you to receive a refund from UberEats.

Another policy is that you have to cancel an order for you to receive a refund. You cannot simply contact UberEats with a complaint and file a refund request.

The process of cancelling your order on the UberEats app is as follows:

1. Launch the UberEats app on your device.
2. Tap the ‘Orders' tab located at the bottom of the screen.
3. Tap the ‘Upcoming' tab to choose orders that are currently in progress.
4. Select the order you want to cancel.
5. Tap ‘Cancel Order' in the order screen.
6. A pop-up screen will appear. Confirm the order cancellation by tapping ‘Cancel Order' once more in the pop-up screen.
7. You will be prompted to provide the reason for canceling the order. Do so and then tap ‘Done.'

You can also cancel the order if you use the Uber app to order food. The process involves the following steps:

1. Open the Uber app
2. Tap ‘Order Food' from the home page.
3. Tap the Profile icon in the upper right corner shaped like a person.
4. Select ‘Orders.'
5. Find the specific order you want to cancel and tap ‘Cancel Order'
6. Verify your cancellation by tapping ‘Cancel Order' one more time in the pop-up screen.

Requesting Refund from UberEats

If you want to receive a refund from UberEats, then you have to report the problem. You can do so reporting missing items or incorrect orders via the UberEats website.

The process involves the following steps:

1. Launch your web browser and open the UberEats website.
2. Input your log in details and sign in to your account.
3. You will be prompted to provide information about the missing items or incorrect order. Adding photos should provide you with additional evidence for your report.
4. Verify the details and then click ‘Submit' to send your complaint.

You will receive an email response from UberEats about how you can receive your refund.

You can contact UberEats customer support and file a request for a refund. There are several ways through which you can contact them.

You should ensure that you have all the necessary details before you contact them. These will include details like order numbers and account information.

You will find UberEats customer support contact information here.