Ticketmaster Customer FAQ

To book tickets as a wheelchair user needing a carer, look for the accessibility options on the event page. Most venues provide accessible seating and allow for a companion ticket. During the ticket selection process, you can specify your requirements. It's important to check the venue's accessibility policy or available services to ensure you have the necessary arrangements in place.

Typically, service fees are non-refundable, even if a game is not played. However, for specific details regarding your purchase, it's best to refer to the terms and conditions associated with your tickets.

To purchase tickets as a gift, you can select the event you want to buy tickets for and proceed to the checkout. Look for the option to send the tickets via email. You can enter the recipient's email address, and they will receive the tickets directly. Alternatively, you can print the tickets and give them to the recipient yourself. Just ensure you check the event's specific policies regarding ticket transfers and any purchasing limits.

The delivery time for tickets can vary based on the event and the delivery method chosen at the time of purchase. If you opted for electronic tickets, you may receive them via email closer to the event date. For physical tickets, they are typically mailed out a few weeks prior to the event. Check the order confirmation email for specific details related to your purchase.

The person receiving the tickets does not need to have the Ticketmaster app installed to receive transferred tickets. They can access their tickets through a web browser or create a Ticketmaster account if they don’t already have one.