In a nutshell: If you have discovered an incorrect charge on your T-Mobile bill, you can dispute the charge with the company to get it removed from your bill. You have a few different options for doing so at your disposal, but you need to go through them one at a time.
If you have discovered an incorrect charge on your T-Mobile bill, you can dispute the charge with the company to get it removed from your bill. You have a few different options for doing so at your disposal, but you need to go through them one at a time.
When you contact T-Mobile to begin the dispute process, make sure you have a copy of your bill along with you, so you can refer to specific information from it. If you have paperless billing, you can download and print out a copy of your bill.Make sure you get the name of every T-Mobile agent you talk to during the dispute process, and record it along with the date and time you contacted them, in case you need to verify what you were told or offered with a different member of the company.If you have already paid the incorrect charge, you can ask for a refund. However, you may instead get a credit applied to your next bill instead of an actual refund.
T-Mobile customer service
Explain about the charge you are disputing, providing details about why you believe the charge is incorrect. Ask for the charge to be changed, and to receive a refund for any amount you have paid already.
To dispute the charge in person instead of over the phone, continue with the next step. Otherwise, skip to step 6.
T-Mobile store locator page
If this does not resolve the problem to your satisfaction, continue on with the next step.
Include your T-Mobile account number and phone number. Include the names of any T-Mobile representative you have previously spoken to about the charge and what they told you.
Send the letter to: T-Mobile Customer Relations, P.O. Box 37380, Albuquerque, NM 87176-7380.
If you live in Puerto Rico, send the letter to: T-Mobile Customer Relations, B7 Tabonuco Street, Suite 700, Guaynabo, Puerto Rico 00968-3349, Attn.: Customer Care Manager.
When you signed up for service with T-Mobile, you agreed to resolve all disputes with T-Mobile through binding arbitration, so the next step in the dispute process needs to be going through the arbitration process.
The response will tell you about the arbitration process and the next steps you need to take.
If the arbitration process does not resolve the problem to your satisfaction, continue with the next step.
FCC phone complaint form
The FCC may be able to help you resolve the problem with T-Mobile.
This might take awhile.
If you have any questions about your bill or the dispute process, call a T-Mobile customer service representative to ask them. The customer service center is open 24 hours a day, 7 days a week.
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