The most common reason for lack of RockAuto account access is forgetting the account password. You can reset your RockAuto account password if you forgot it through the following steps.
RockAuto is a company that ships body parts from over 300 manufacturers from around the globe. RockAuto is the go to site for all vehicle parts you will ever want. The variety and scope of their inventory is unrivalled.
Forgot password
The most common reason for lack of RockAuto account access is forgetting the account password. You can reset your RockAuto account password if you forgot it through the following steps:
1. Click the "Log In or Create Account" link in the top right hand corner of RockAuto.com.
2. On the log in page click the 'Forgot Password' link
3. Input your email address and then click 'Submit'
4. Open your email account and subsequently your inbox
5. Open the password reset email from RockAuto
6. Click the link in the email or copy and paste it into your browser's address bar and proceed to reset your password
Changing account login details
If you suspect that your account has been compromised by malevolent parties, you should immediately change your account log in details and recover your account.
You can do it through the following process:
1. Open RockAuto.com
2. Log in to your account
3. Click the 'Profile' tab at the top of the page
4. Under the 'Account Settings' tab you should click 'Change Password' and proceed to change your password. You should then click the 'Change Email Address' tab and proceed to change your email address.
5. Click 'Save' when done and you should recover control of your account.
You can contact RockAuto's customer support in case the above process of recovering your account yields no results. Customer care agents will help you with the account recovery process. There are several ways through which you can contact RockAuto's customer service directly including:
The oldest method of contacting RockAuto is to post a letter to their Corporate Headquarters and ask for access to your RockAuto account to be restored. Sending a letter is slow and tedious but it is effective as it arrives at the company's main offices.
Include all the account details in the letter and proceed to describe why you lost access to your account in the first place. The letter will get a response but RockAuto reserves the right to refuse any customer any service if they deem so.
The company headquarters' address is on the RockAuto website.
Phone
Calling RockAuto's customer service department is the best way to contact them directly. The live representative will take you though the steps of recovering access to your RockAuto account.
A phone call is a great way to contact RockAuto's customer support as it is swift and efficient. The average hold time on the customer support line is typically 15 minutes but it can last thrice as long.
The number is also open every day. More specifically, the line is open Monday through to Thursday from 7am to 10am, on Friday from 7am to 9am, on Saturday from 7am to 6pm and on Sunday from 8am to 4pm. All times are in EST.
The customer service representative will take you through the account recovery process. Ensure you have the necessary details ready and your computer or phone close by.
You can find the phone number on GetHuman.
The RockAuto customer service email address is a great alternative to initiating a RockAuto account recovery process. Including all the account details in the email is advised. The more descriptive the email, the higher the chances of the issue being fixed completely and promptly.
On the other hand, a lengthy email may be disregard for shorter ones. Therefore, as much concision as possible is advised. You should also expect a reply from RockAuto at any time of day or night but in no less than 33 hours after sending the email.
You can find the mail address on GetHuman.
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