Redbox Customer FAQ

Redbox automatically charges a daily rental fee for each day a DVD is kept beyond the initial rental period. If DVDs are kept long enough, they will eventually be auto-purchased, at which point you own them. The total amount charged will include the accumulated rental fees up to the purchase price.

We're sorry to hear about your situation. While you've already emailed Redbox, please ensure you've provided the necessary details. This includes the exact issue with the DVD, rental location, and any error messages seen. If you don't receive a reply within 48 hours, check your email's spam or junk folder. In case the issue persists, we recommend using the contact link on this page. It provides the most current ways to reach Redbox's customer care. Remember to always keep a record of your communication for reference.

For the most current Redbox customer service contact information, there is a link on this page you're viewing. You can use that to have your queries and concerns addressed promptly.

If you believe you've been overcharged for your Redbox DVD rentals, it might be due to the rental period exceeding the limit. Charges continue daily until the disc is returned or until the maximum rental period is reached. If you're sure you've returned your DVDs on time and still got overcharged, there could be an error. Please contact the Redbox Customer Service through their official contact page on the Redbox website. They will look into the transactions and help resolve any billing issues you may have. Always remember to return your rentals to avoid extra charges.

We're sorry to hear about your overcharge. Typically, Redbox automatically issues a refund to your original form of payment if you were overcharged. It can take 3 to 10 business days for the refund to appear on your statement, depending on your bank's processing times. If after this period your refund is still not reflected, we recommend contacting your bank for more information. If they cannot resolve your issue, please provide them with your Redbox transaction details for further investigation.