How Do I Set Up a New Bill Pay Payee with PNC Bank?

PNC has made it easy for customers to settle their bills effortlessly through Bill Pay, an online service offered for free. While some may face challenges setting up their Bill Pay accounts, you can follow the prompts provided to get it right. The same applies when adding a new payee when settling a new bill.

Jul 13, 2023

PNC Bank offers multiple online services on its online banking platform. One of their stand-out services is Bill Pay, which allows customers to manage and pay all their bills from a centralized system. Customers with a qualifying checking account can access this service for free through PNC Online Banking.

With Bill Pay, customers don't have to spend hours waiting in at the bank halls to pay bills. These are sorted automatically through automatic payment processing or manual payment from the comfort of your home. The best part is that you can reach your payees (persons or organizations you are paying) from any part of the globe as long as you can connect to the internet.

 

Below is a step-by-step guide to adding a new Bill Pay payee to your PNC online bank.

Adding a New Bill Pay Payee to Your PNC Bank

Once you have your online banking profile running, setting up your Bill Pay is relatively easy. All you have to do is follow the prompts and schedule your payments for automatic or manual payments. When setting up a Bill Pay, customers need to understand the difference between automatic and manual payment processing to get the best out of the service.

Automatic payment processing refers to predetermined dates when funds are released to the payee without needing your authorization. On the other hand, manual payment means you have to key in the details of the payee before funds are released. However, the most important step is knowing how to add a new payee to Bill Pay.

  • Log into the bank's website or app and select Bill Pay.
  • Select Add Payee at the top of the page to access a drop-down list of your payees.
  • Select Add Payee and choose the type of payee to make the payment. This may vary from mortgage, utility, and credit card payments.
  • Depending on how many accounts you have with PNC Bank, you will be given a choice of which account to withdraw funds from and pair it with the new payee.
  • Add the payee's details, including the name, phone number, account number, address, and other relevant information.
  • Before submitting, counter-check the details of the payee and ensure you have the correct information to avoid late or erroneous payments> Confirm>Submit Payee.

Scheduling Payment

When adding a new payee, you also need to schedule your payments to meet your deadlines.

  • On Bill Page, select Add Payee to reveal the drop-down list of payees and select the payee you want to schedule payment for (new payee).
  • Enter the amount you want to pay in the amount box.
  • Select the frequency option to reveal a drop-down list. Here you can choose the frequency of the payments, including once, weekly, bi-weekly, or monthly depending on the type of bill.
  • Select the Start Date box and enter the date of the first payment, then select the Payment Will End Box and enter the last payment date.

You can also customize your payment using the When I Decide To Cancel box for running payments you manually control, After a Number of Payments for installments, and On a Specific Date for payments starting and ending on specific dates.

It's advisable to go for automatic payment processing to stay ahead of due dates and avoid penalties for late payments. For more information contact PNC Bank customer service.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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