Netflix gift cards are a great gift option for anyone who loves streaming TV shows and movies. However, it can be frustrating when you receive the gift card but the amount will not load into your Netflix account. You may find different reasons for this. Here are the things to do to troubleshoot the issue, if your Netflix gift card won't load.
Ensure that you have a strong internet connection. If you're using a Wi-Fi connection, try connecting to another network or moving to an area with better reception. If you're using your data plan, ensure you enable it and have enough data available for streaming.
Check the date and time on your device. Sometimes this can throw off the balance of information synched with Netflix's servers. Try logging out of Netflix and then back into your account. This will refresh the connection between your device and the server systems and might fix any issues with updating your gift card balance.
If your Netflix gift card balance won't load, try uninstalling and reinstalling the Netflix app on your device. To do this:
Try uninstalling and reinstalling the latest updates for your device's operating system.
To do this, follow these steps:
Access Netflix from another device. You may find that the issue is limited to your computer or phone and not affecting every device you own. Next, check if your Netflix gift card balance won't load on another network. If it does work on one network but not another, then this could be an issue with your Internet service provider.
If you've paid for a Netflix gift card and can't load it onto your account, it could be because of a service outage. Check the company's website for any issues with its online services. If there are problems with the site, it may affect how you can access your account.
If you've been waiting for your Netflix gift card balance to load, it's probably because of a technical issue. Netflix may be working on fixing it, but in the meantime, you can contact Netflix to help resolve the issue.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies