In a nutshell: If you encounter streaming or downloading problems while trying to watch your favorite show on Netflix, or an interesting new movie, you're probably both frustrated and eager to get the problem fixed as quickly as possible. There are a number of different things that could be causing the problem, but one of the fixes described below should do the trick.
If you encounter streaming or downloading problems while trying to watch your favorite show on Netflix, or an interesting new movie, you're probably both frustrated and eager to get the problem fixed as quickly as possible. There are a number of different things that could be causing the problem, but one of the fixes described below should do the trick.
If you get an error code while trying to download or stream something on Netflix, you can always go to the help page and search for that error code. You should be able to find an article telling you how to solve the problem.If you are watching Netflix from your computer, you can always try clearing the cache and cookies for Netflix, because old cache items or cookies can sometimes cause performance issues.If you are watching from a computer or phone, run an internet speed test to make sure your download speeds are up to Netflix requirements.If you are watching Netflix on a game console, you can also try to uninstall and reinstall the Netflix app.If you are using a VPN, try shutting it off. They can sometimes interfere with the streaming service.
You may need to click your profile icon first. The layout depends on the device you are using.
If you cannot get to the Get Help option, press these buttons on your remote control, in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, from the menu that appears, select the Sign Out, Reset, or Deactivate option.
If it has a power cable, unplug it.
This will reboot your home network, which could be the source of the problem.
You can also try updating the Netflix app.
Netflix help page
If you have tried everything else and still can't fix the problem, call a Netflix customer service representative and ask for help. The customer service center is open 24 hours a day, seven days a week.
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