In a nutshell: It's undoubtedly frustrating when you're happily watching a show on Netflix and encounter streaming issues that won't let you continue. Taking fast action allows you to get back to watching. The following information can help you take steps to rectify the situation.
It's undoubtedly frustrating when you're happily watching a show on Netflix and encounter streaming issues that won't let you continue. Taking fast action allows you to get back to watching. The following information can help you take steps to rectify the situation.
Visit the Netflix website.
Scroll all the way down on the Netflix homepage until you find the "Help Center" link. It's in white lettering against a black background.
Click on the "Help Center" link. This will take you to the "Help Center" page.
Scroll down on the "Help Center" page until you find the "Fix a Problem" section.
Find the "Problems Watching" line.
Click on the down-pointing arrow to the right of "Problems Watching" to expand the menu.
There are multiple links from which you can choose in the "Problems Watching" section. Select the one that's relevant to your specific situation.
After you choose the appropriate option, click on the link. This will take you to a page of the same name. For example, if you click on "Fix a problem on your TV or streaming media player," it will take you to the "Fix a problem on your TV or streaming media player" page.
Try the recommendations on the page to get your Netflix streaming perfectly once again. If it still won't work properly and you need assistance, please move on to the next step.
It can be helpful to contact Netflix customer support if you still can't stream your show or movie properly. A Netflix customer service representative can give you insight into what the problem might be. For example, if there's a Netflix outage, they can inform you that the outage is the issue rather than a problem on your end. Let them know what you've already tried to rectify the situation.
Make sure you're near the device on which you're trying to watch the movie or show. This allows you to put the phone on speaker and follow along with the representative's instructions to try to fix the problem. If it still isn't working properly, the representative can advise you about what to try next according to your specific situation.
Don't worry if you're experiencing a problem watching a show or movie on Netflix. One of their representatives can help you determine the issue and what the best course of action to is to fix the situation. Contact them as soon as possible so you can get back to watching without disruption.
GetHuman has been working for over 10 years on sourcing information about big organizations like Comcast in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our What do I do if my Xfinity TV or internet is out? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.
After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.
Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies