Macy's sometimes uses USPS to deliver your order. If your USPS delivery is missing, track it using the link Macy's sent in your order email. You can also use the USPS delivery tracking tool for more current location information. If the USPS can't find your order, contact a Macy's representative for help.
Macy's uses the US Postal Service to make many of its deliveries. If your Macy's order is late, there are certain steps you should take to find out what happened to it and how to fix the problem.
Before you contact the USPS, have a look at the email Macy's sent when you made your order. Click on the link for Macy's order tracking tool. You can also find the tracking number and the name of the delivery company that is handling your order.
Before you contact the USPS, try the USPS tracking tool to see if you can locate your order on your own. It should have more current location information than the Macy's tool because it's the tool of the company handling your delivery.
If the tracking tool doesn't help you get your delivery, contact a USPS agent to get more help. You can find one on the help forum or use the phone.
Macy's sometimes ships different parts of one order from other stores by different carriers. If you only get part of your delivery, check your email to see if you have a second tracking number for a different order. If you do, and the order is sent by UPS, use the UPS tracking tool page.
Call a UPS customer service agent for more help, or use the help forum, chat, or email.
If the USPS can't find your order, the problem might have occurred at Macy's. Contact a Macy's representative to find out what happened. You can use email, help forum, chat, or phone contact options.
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