How Do I Return an Item to Kohl's from Their Black Friday Sale?

Operated by Kohl's Corporation, Kohl's is a department store chain that supplies multiple items, from candy to food to sporting apparel to engine oil and anything in between. As the largest department store in the U.S., it has a large consumer base. To make its clients' shopping experience seamless, the company allows consumers to purchase goods online in categories. That includes women, men, kids, shoes, beauty, floor care, and small appliances.

Kohl's rewards its loyal customers by offering frequent offers and promotions on the sale of its products. One such event is the Black Friday sale on the first Friday after the Thanksgiving Holiday in the United States. The period features highly promoted deals with retailers opening stalls as early as midnight.

During Black Friday, shoppers tend to purchase many products that they may not need due to the sweet deals. The good thing about buying items from Kohl's is that you have the option of returning those that you feel you do not need. Below is all you need to know about Kohl's return policy regarding Black Friday sales.

The detailed process

Kohl's has a hassle-free return policy that aims to ease the process of returning products for reimbursements or exchange. It features a particular holiday return policy that includes events such as Black Friday. To begin the return process:

1. Ensure that you place the product in its original packaging and that it is in pristine condition

2. Attach a valid receipt or order invoice

3. If you made the purchase in-store, return the item to any Kohl's store location. (Note that the store does not process mail returns for in-store purchases) Here, go to the customer care desk and return the item to receive a refund or exchange

4. For purchases you made via Kohl's official website, you can return the items either at a Kohl's store location or via mail.

5. The process of returning goods in-store is straightforward. If you prefer to do it by mail, you should first login to your Kohl's .com shopping account, print your order invoice, package the items along with a completed return form that came with your package, and send the box to the address written on the return form

6. Allow up to 30 days for the company to process your return.

It is important to note that if you plan on sending back an item for an even exchange, you have to do it in person. Additionally, some goods are only exclusive online, so be sure to check out whether they are available by skimming through Kohl's website before visiting a store. The company does not allow refunds for items such as gift cards.

The alternatives

The DIY process might work for some people and not others. If you fall into the latter category, you have the option of seeking help from customer service representatives. You can decide to use the verbal communication method by calling the company toll-free. If you prefer the written communication mode, you can use the live chat, the online help pages, and the Facebook platforms to reach out for help.

Once you communicate with the service agents, be sure to inquire about the return process and any other problem you may have. And while at it, you may get insight into how to take advantage of multiple other deals and promotions.